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Author Topic: [SOLVED] Wired connection problem  (Read 1704 times)

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Offline pooky2483

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[SOLVED] Wired connection problem
« on: April 13, 2012, 12:48:44 pm »
Since late Wednesday I have slowly lost Internet connection and this morning we had a visit from a Virgin engineer to come ant try to sort out the problem, we were told that it was an SNR problem.
I don't have a clue what the engineer did but the wireless side of things was sorted but the wired side of things is fubar as it will not stay connected as about every 30 seconds it looses connection and tries to connect via wireless.
My wife's laptop is connecting wirelessley ok.
I'm not sure but it <may> have something to do with a recent update which may have something to do with samba? If not that, what?
Any ideas??????
« Last Edit: April 13, 2012, 07:24:15 pm by pooky2483 »
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Offline Mark Greaves (PCNetSpec)

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Re: Wired connection problem
« Reply #1 on: April 13, 2012, 01:04:09 pm »
Why would it try to connect wirelessly .. have you got a Wireless profile set up in NetworkManager ?

If so, have you tried removing it, or turning Wireless off ?
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Offline pooky2483

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Re: Wired connection problem
« Reply #2 on: April 13, 2012, 02:40:59 pm »
Quote from: Mark Greaves (PCNetSpec) on April 13, 2012, 01:04:09 pm
Why would it try to connect wirelessly .. have you got a Wireless profile set up in NetworkManager ?

If so, have you tried removing it, or turning Wireless off ?
I have NO idea.
I have not got a wireless profile set up either.
Therefore I cant remove it or turn it off.

Virgin are bloody useless, Tech Support say they ONLY support Windows or Mac.
Linux has no support from Virgin as it has no Company that has a license like M$
So basically, anyone with Linux is on their own.

What option have I got regarding a wireless thingy I can plug into my PC to connect to my Virgin SuperHub
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Offline Mark Greaves (PCNetSpec)

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Re: Wired connection problem
« Reply #3 on: April 13, 2012, 02:50:55 pm »
Why have you got a USB wireless adapter you wish to fit ? .. or are you looking for suggestions for which one to get ?

What made you say it kept trying to connect wirelessly then ?


Can you post the output from:
Code: [Select]
sudo lshw -C network
and
Code: [Select]
ifconfig

and just in case it's your network adapter failing .. can you wait till it disconnects, then immediately run:
Code: [Select]
dmesg | tail -n 30
and post the output.

It may also help to use your log file viewer to look through your log files and look for clues as to what's happening when it disconnects.
« Last Edit: April 13, 2012, 03:00:12 pm by Mark Greaves (PCNetSpec) »
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Offline BkS

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Re: Wired connection problem
« Reply #4 on: April 13, 2012, 03:54:16 pm »
Pooky, do me a favour and log into

http://192.168.0.1

By default:

User: admin
Password: changeme

Then hit the advanced link ant the bottom.

Scroll to basic settings and post whatever is in there.

Then go to router status and post whatever is in there too.

Something tells me, he's been messing with the SNR levels.
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Offline Mark Greaves (PCNetSpec)

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Re: Wired connection problem
« Reply #5 on: April 13, 2012, 04:15:08 pm »
Would be interesting to know what he DID change (and why ?) .. I would have thought that any settings that apply to Signal-to-Noise Ratio levels were liable to be confined to the WAN side of things, so would be unlikely to affect the LAN .. and wouldn't explain the wireless signal being unaffected.

But I have no experience with Virgin Cable 'Super'hub setup .. so could be totally wrong.
("Super" in inverted commas, cause I hear they're not so "super" ;) )
« Last Edit: April 13, 2012, 04:22:19 pm by Mark Greaves (PCNetSpec) »
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Offline BkS

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Re: Wired connection problem
« Reply #6 on: April 13, 2012, 06:02:16 pm »
They really aren't. Want to know the best thing about them?

The hubs themselves actually log activity and send it back to Virgin every 6 hours or so. People found this out, because when the tech guys started to SSH into their own hubs, within 5-6 minutes Virgin would lock them out.

It seems every ISP today just wants CONTROL over you. It's sad, :(

@Pooky - If it still carries on, phone up the cancellations department and say your going to leave if they don't send you out a  modem that isn't the Superhub, but be polite and tell them your situation. Say you don't want another engineer visit, but that specific router.

The only reason you'll EVER need a Superhub is to deal with the 100+ broadband speeds, but even then, you can always go out and buy a "reliable" one that's capable of handling gigabyte fibre broadband,
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Offline pooky2483

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Re: Wired connection problem
« Reply #7 on: April 13, 2012, 06:24:32 pm »
Quote from: BkS on April 13, 2012, 03:54:16 pm
Pooky, do me a favour and log into

http://192.168.0.1

By default:

User: admin
Password: changeme

Then hit the advanced link ant the bottom.

Scroll to basic settings and post whatever is in there.

Then go to router status and post whatever is in there too.

Something tells me, he's been messing with the SNR levels.


Sorry I've not replied for a while, been out shopping at Pets@Home for new Guinea Pig cages, been and got a new 2GB HD too  ;D
Here's the info you wanted BKS
« Last Edit: April 14, 2012, 10:35:34 am by pooky2483 »
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Offline pooky2483

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Re: Wired connection problem
« Reply #8 on: April 13, 2012, 06:39:16 pm »
Quote from: Mark Greaves (PCNetSpec) on April 13, 2012, 02:50:55 pm
Why have you got a USB wireless adapter you wish to fit ? .. or are you looking for suggestions for which one to get ?
Thinking about it and maybe yes

Quote
What made you say it kept trying to connect wirelessly then ?
Because it does, it drops wired mode and then tries wireless, finds its unable then connects wired for abt 30 seconds and then drops it again

Quote

Can you post the output from:
Code: [Select]
sudo lshw -C network

(click to show/hide)
Quote
and
Code: [Select]
ifconfig

(click to show/hide)

Quote
and just in case it's your network adapter failing .. can you wait till it disconnects, then immediately run:
Code: [Select]
dmesg | tail -n 30
and post the output.

It may also help to use your log file viewer to look through your log files and look for clues as to what's happening when it disconnects.

(click to show/hide)
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Offline Mark Greaves (PCNetSpec)

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Re: Wired connection problem
« Reply #9 on: April 13, 2012, 06:42:40 pm »
Try setting IPv6 to "Ignore" in your wired profile in NetworkManager .

If you're not sure how .. just ask.
« Last Edit: April 13, 2012, 06:44:38 pm by Mark Greaves (PCNetSpec) »
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Offline pooky2483

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Re: Wired connection problem
« Reply #10 on: April 13, 2012, 07:23:43 pm »
Quote from: Mark Greaves (PCNetSpec) on April 13, 2012, 06:42:40 pm
Try setting IPv6 to "Ignore" in your wired profile in NetworkManager .

If you're not sure how .. just ask.

Thanks Mark, it's sorted it, came back on after a reboot, stable so far.
Looks like I will be writing a nice juicy letter to Virgin Complaints about this.
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