Author Topic: [Fixed] sound has gone  (Read 2463 times)

0 Members and 1 Guest are viewing this topic.

Offline theporter2000

  • Full Member
  • ***
  • Posts: 173
  • Karma: 1
  • Gender: Male
    • View Profile
    • Awards
[Fixed] sound has gone
« on: April 15, 2012, 08:18:21 pm »
F. A.O. the penguin
I have no sound please help
I have followed the advise in ubuntu.org, I've put the output in the attached file.
I would be greatful of any help

I am useing ubuntu 11.10

Theporter2000
TTFN
« Last Edit: April 19, 2012, 08:36:05 pm by theporter2000 »
I have Ubuntu 12.04. LTS,  Nautilus 3.4.2, Google Chrome 21.0.1180.57 and Firefox 13.0.1,

TTFN
theporter2000

Offline BkS

  • BkS Media Founder
  • Hero Member
  • *****
  • Posts: 1661
  • Karma: 49
  • Gender: Male
  • sudo service reality-check start
    • View Profile
    • BkS Media
    • Awards
Re: sound has gone
« Reply #1 on: April 16, 2012, 02:20:03 pm »
Can you post the output from:

Code: [Select]
aplay -l

Code: [Select]
sudo lshw -C multimedia

And can you post the contents of:

Code: [Select]
gedit /etc/modprobe.d/alsa-base.conf
If you try to look through Windows, you can see what the person is doing.
If you try to look through a Penguin, it WILL bite you.

Offline BkS

  • BkS Media Founder
  • Hero Member
  • *****
  • Posts: 1661
  • Karma: 49
  • Gender: Male
  • sudo service reality-check start
    • View Profile
    • BkS Media
    • Awards
Re: sound has gone
« Reply #2 on: April 16, 2012, 08:48:35 pm »
Before we proceed. Have you check to make sure you haven't accidentally muted the volume?
If you try to look through Windows, you can see what the person is doing.
If you try to look through a Penguin, it WILL bite you.

Offline BkS

  • BkS Media Founder
  • Hero Member
  • *****
  • Posts: 1661
  • Karma: 49
  • Gender: Male
  • sudo service reality-check start
    • View Profile
    • BkS Media
    • Awards
Re: sound has gone
« Reply #3 on: April 16, 2012, 09:50:06 pm »
A search shows that you and your "sound"  issue has been answered so many times Porter.  Please use the search function, it's not a hard thing to do. 

I don't want to be going out of my way to help, if there is already several solutions which have worked. Hopefully you can appreciate that.

Try this - Open a terminal, and enter:
Code: [Select]
sudo cp -v /etc/modprobe.d/alsa-base.conf /etc/modprobe.d/alsa-base.conf.bak

Hit enter, and your password when asked.

Now enter:
Code: [Select]
sudo sh -c "echo options snd-hda-intel model=ref >> /etc/modprobe.d/alsa-base.conf"

Hit enter.

Reboot your machine, and hopefully it's working.

Otherwise, see the other threads where you found a solution:

http://linuxforums.org.uk/ubuntu/just-upgrade-to-11-04/

http://linuxforums.org.uk/ubuntu/lost-photo-images-after-upgradeing/msg68325/#msg68325

http://linuxforums.org.uk/ubuntu/lost-photo-images-after-upgradeing/msg68312/#msg68312

http://linuxforums.org.uk/general-help-advice/getting-sound-and-video/msg55031/#msg55031
If you try to look through Windows, you can see what the person is doing.
If you try to look through a Penguin, it WILL bite you.

Online Mark Greaves (PCNetSpec)

  • Administrator
  • Hero Member
  • *****
  • Posts: 13133
  • Karma: 320
  • Gender: Male
  • "-rw-rw-rw-" .. The Number Of The Beast
    • View Profile
    • PCNetSpec
    • Awards
Re: sound has gone
« Reply #4 on: April 16, 2012, 10:27:23 pm »
Was this an upgrade from 11.04 to 11.10, or a fresh install of 11.10 ?

Can you hear Youtube videos, like you could here:
http://linuxforums.org.uk/index.php?topic=8171.msg55151#msg55151

If you boot to an earlier kernel .. does sound work ?
« Last Edit: April 16, 2012, 11:39:02 pm by Mark Greaves (PCNetSpec) »
WARNING: You are logged into reality as 'root'

logging in as 'insane' is the only safe option.

Online Mark Greaves (PCNetSpec)

  • Administrator
  • Hero Member
  • *****
  • Posts: 13133
  • Karma: 320
  • Gender: Male
  • "-rw-rw-rw-" .. The Number Of The Beast
    • View Profile
    • PCNetSpec
    • Awards
Re: sound has gone
« Reply #5 on: April 16, 2012, 11:19:08 pm »
You're not answering all my questions again.
WARNING: You are logged into reality as 'root'

logging in as 'insane' is the only safe option.

Online Mark Greaves (PCNetSpec)

  • Administrator
  • Hero Member
  • *****
  • Posts: 13133
  • Karma: 320
  • Gender: Male
  • "-rw-rw-rw-" .. The Number Of The Beast
    • View Profile
    • PCNetSpec
    • Awards
Re: sound has gone
« Reply #6 on: April 16, 2012, 11:43:30 pm »
To boot an older kernel ..

Shut down your PC, turn on the PC and hold the "Shift" key, untill you are presented with the GRUB boot selection screen.

Use the down arrow key to select "Previous Versions" .. hit the enter key.

select an older kernel .. and hit enter to boot it.

Does sound now work ?



You still didn't answer this question -

Was this an upgrade from 11.04 to 11.10, or a fresh install of 11.10 ?
WARNING: You are logged into reality as 'root'

logging in as 'insane' is the only safe option.

Online Mark Greaves (PCNetSpec)

  • Administrator
  • Hero Member
  • *****
  • Posts: 13133
  • Karma: 320
  • Gender: Male
  • "-rw-rw-rw-" .. The Number Of The Beast
    • View Profile
    • PCNetSpec
    • Awards
Re: sound has gone
« Reply #7 on: April 17, 2012, 01:46:28 pm »
Have a look in your Software Sources > Other Software tab .. and see if the ppa:diwic/fighting-rewinds PPA is still active (has a tick by it) .. and let me know.

Post the contents of:
Code: [Select]
gedit /etc/modprobe.d/alsa-base.conf
WARNING: You are logged into reality as 'root'

logging in as 'insane' is the only safe option.

Online Mark Greaves (PCNetSpec)

  • Administrator
  • Hero Member
  • *****
  • Posts: 13133
  • Karma: 320
  • Gender: Male
  • "-rw-rw-rw-" .. The Number Of The Beast
    • View Profile
    • PCNetSpec
    • Awards
Re: sound has gone
« Reply #8 on: April 17, 2012, 10:05:42 pm »
OK, lets go back to defaults by removing the PPA and anything installed from it .. and removing the lines you added to /etc/modprobe.d/alsa-base.conf

as they may not be needed in 11.10

to remove/purge the PPA -
Code: [Select]
sudo apt-get install ppa-purge
then
Code: [Select]
sudo ppa-purge ppa:diwic/fighting-rewinds
(any errors from that last command .. post them)

now open /etc/modprobe.d/alsa-base.conf for editing:
Code: [Select]
sudo gedit /etc/modprobe.d/alsa-base.conf

and remove the 5 lines at the end that read -

options snd-hda-intel model=ref

so the last 2 lines now read -

# Keep snd-usb-audio from beeing loaded as first soundcard
options snd-usb-audio index=-2


SAVE the file .. and exit gedit.

Run a full system update:
Code: [Select]
sudo apt-get update && sudo apt-get upgrade

REBOOT .. does sound work now ?
« Last Edit: April 17, 2012, 10:07:15 pm by Mark Greaves (PCNetSpec) »
WARNING: You are logged into reality as 'root'

logging in as 'insane' is the only safe option.

Online Mark Greaves (PCNetSpec)

  • Administrator
  • Hero Member
  • *****
  • Posts: 13133
  • Karma: 320
  • Gender: Male
  • "-rw-rw-rw-" .. The Number Of The Beast
    • View Profile
    • PCNetSpec
    • Awards
Re: sound has gone
« Reply #9 on: April 18, 2012, 12:56:29 am »
OK .. is this a laptop, and if so can you post the make/model
WARNING: You are logged into reality as 'root'

logging in as 'insane' is the only safe option.

Online Mark Greaves (PCNetSpec)

  • Administrator
  • Hero Member
  • *****
  • Posts: 13133
  • Karma: 320
  • Gender: Male
  • "-rw-rw-rw-" .. The Number Of The Beast
    • View Profile
    • PCNetSpec
    • Awards
Re: sound has gone
« Reply #10 on: April 18, 2012, 06:25:07 pm »
Is the tower prebuilt (as in by HP, Compag, Acer, etc) .. in which case what is the make/model.

or custom built .. in which case, do you know the motherboard make/model ?

Is the sound card built into the motherboard, or add-in .. if add-in, what is the make/model ?

Had you been messing with the sound setting before the audio went ?

Please provide as much information as possible.

It may also be a good idea  to run:
Code: [Select]
dmesg >> ~/dmesg.txt
then attach the dmesg.txt file (you'll find it in your Home directory) to your next response.

also run:
Code: [Select]
sudo lshw >> ~/lshw.txt
then attach the lshw.txt file (again, you'll find it in your Home directory) to your next response.

also run:
Code: [Select]
lspci -vnn >> ~/lspci.txt
then attach the lspci.txt file (again, you'll find it in your Home directory) to your next response.
« Last Edit: April 18, 2012, 07:12:31 pm by Mark Greaves (PCNetSpec) »
WARNING: You are logged into reality as 'root'

logging in as 'insane' is the only safe option.

Online Mark Greaves (PCNetSpec)

  • Administrator
  • Hero Member
  • *****
  • Posts: 13133
  • Karma: 320
  • Gender: Male
  • "-rw-rw-rw-" .. The Number Of The Beast
    • View Profile
    • PCNetSpec
    • Awards
Re: sound has gone
« Reply #11 on: April 18, 2012, 07:57:04 pm »
No .. don't worry about it.

What is the output from:
Code: [Select]
cat /proc/asound/card0/codec* | grep Codec
?
WARNING: You are logged into reality as 'root'

logging in as 'insane' is the only safe option.

Online Mark Greaves (PCNetSpec)

  • Administrator
  • Hero Member
  • *****
  • Posts: 13133
  • Karma: 320
  • Gender: Male
  • "-rw-rw-rw-" .. The Number Of The Beast
    • View Profile
    • PCNetSpec
    • Awards
Re: sound has gone
« Reply #12 on: April 18, 2012, 09:28:08 pm »
OK, you've got a lot of testing to do in a bit (after I've typed it up .. but for now let's amke sure you have the latest ALSA driver modues

Open a terminal and run:
Code: [Select]
sudo add-apt-repository ppa:ubuntu-audio-dev/ppa
then
Code: [Select]
sudo apt-get update
then
Code: [Select]
sudo apt-get install linux-alsa-driver-modules-$(uname -r)

Once that command has finished, you NEED to REBOOT.

Meanwhile, I'll type up the next lot of instructions.
WARNING: You are logged into reality as 'root'

logging in as 'insane' is the only safe option.

Online Mark Greaves (PCNetSpec)

  • Administrator
  • Hero Member
  • *****
  • Posts: 13133
  • Karma: 320
  • Gender: Male
  • "-rw-rw-rw-" .. The Number Of The Beast
    • View Profile
    • PCNetSpec
    • Awards
Re: sound has gone
« Reply #13 on: April 18, 2012, 11:09:30 pm »
Oh .. lets remove that PPA then:
Code: [Select]
sudo ppa-purge ppa:ubuntu-audio-dev/ppa

I'll post the other instructions when I have time :)
WARNING: You are logged into reality as 'root'

logging in as 'insane' is the only safe option.

Online Mark Greaves (PCNetSpec)

  • Administrator
  • Hero Member
  • *****
  • Posts: 13133
  • Karma: 320
  • Gender: Male
  • "-rw-rw-rw-" .. The Number Of The Beast
    • View Profile
    • PCNetSpec
    • Awards
Re: sound has gone
« Reply #14 on: April 19, 2012, 03:55:23 pm »
OK, as I can't find any info for a definite working fix for your motherboard, your only option is to try EVERY "option" for the STAC9227 codec.

First let's make a backup of your alsa-base.conf:
Code: [Select]
cp -v /etc/modprobe.d/alsa-base.conf ~/alsa-base.conf

Open alsa-base.conf for editing:
Code: [Select]
sudo gedit /etc/modprobe.d/alsa-base.conf

You should see a file with a ton of stuff in it .. if it opens a blank file, close without saving .. and try again..

Next you need to add a NEW line at the end of that file .. and enter ONE of the option lines listed below.

then save the file, and reboot to test the sound.

if that ONE option doesn't work .. reopen alsa-base.conf .. and REPLACE the line you added with another one of the options below .. then save, reboot, and test again.

Till you find one that works.

If none of them work .. we'll move on to other options like position_fix and probe_mask.

STAC9227 options to try -

options snd-hda-intel model=ref
options snd-hda-intel model=ref-no-jd
options snd-hda-intel model=3stack
options snd-hda-intel model=5stack
options snd-hda-intel model=5stack-no-fp
options snd-hda-intel model=dell-3stack
options snd-hda-intel model=dell-bios
options snd-hda-intel model=volknob
options snd-hda-intel model=auto
« Last Edit: April 21, 2012, 02:03:28 pm by Mark Greaves (PCNetSpec) »
WARNING: You are logged into reality as 'root'

logging in as 'insane' is the only safe option.

 


SimplePortal 2.3.3 © 2008-2010, SimplePortal