Author Topic: HP 5520 Printer/Copier/Scanner  (Read 3736 times)

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Offline Degsy

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HP 5520 Printer/Copier/Scanner
« on: January 08, 2013, 04:31:42 pm »
At last got round to replacing my old Lexmark X3480 Printer, having read the advice on here about HP decided to go for the 5520, I am delighted to say that this printer works straight out of the box, it is now my network wifi Printer and is happily servicing my home made desktop running 12.10, my laptop with Windows XP and both my wife and my own iPad 2.
I am really pleased with this, thought it might be worth mentioning.
Degsy

Offline Mark Greaves (PCNetSpec)

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Re: HP 5520 Printer/Copier/Scanner
« Reply #1 on: January 08, 2013, 06:09:48 pm »
It's certainly worth mentioning, and will no doubt help others make an informed choice .. thanks for the info :)
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Offline AlanBCohen

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Re: HP 5520 Printer/Copier/Scanner
« Reply #2 on: February 07, 2013, 04:44:22 pm »
I purchased an HP 5520 (US version) as well. Running PCLinuxOS with CUPS. Printer is working well, but I am unable to scan from the scanner to a file in Linux. Windows7 driver is working. Suggestions happily considered.
Alan

Offline Mark Greaves (PCNetSpec)

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Re: HP 5520 Printer/Copier/Scanner
« Reply #3 on: February 07, 2013, 04:53:13 pm »
How is the printer/scanner attached USB/WiFi ?

If you open a terminal, what's the output from these 4 commands:
Code: [Select]
scanimage -L
sudo scanimage -L
sane-find-scanner
sudo sane-find-scanner

Have you installed hplip-gui ?

Which version of hplip do you have installed ?

Which application are you attempting to scan from ?

--
« Last Edit: February 07, 2013, 04:57:05 pm by Mark Greaves (PCNetSpec) »
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Offline Degsy

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Re: HP 5520 Printer/Copier/Scanner
« Reply #4 on: November 28, 2013, 06:56:26 pm »
I am using Ubuntu 12.04 with HP Photosmart 5520, no problem printing but can't get the scanner to work. It works fine with Windows XP but some advice to get it going with 12.04 would be appreciated.
Many thanks in anticipation of you help,

Degsy

Offline Mark Greaves (PCNetSpec)

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Re: HP 5520 Printer/Copier/Scanner
« Reply #5 on: November 29, 2013, 01:22:48 pm »
Can you post the output from the 4 commands listed above.
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Offline Degsy

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Re: HP 5520 Printer/Copier/Scanner
« Reply #6 on: November 29, 2013, 02:07:36 pm »
Thanks for your response Mark, will get the output as soon as I can, not at my Ubuntu Machine at the moment, however, one quick question, the 5520 is currently wireless connected will it need to be connected with a USB cable to set it up with my Ubuntu computer?

Offline Degsy

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Re: HP 5520 Printer/Copier/Scanner
« Reply #7 on: November 29, 2013, 04:38:06 pm »
As requested:
derek@derek-System-Product-Name:~$ scanimage -L

No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate). Please read the documentation
which came with this software (README, FAQ, manpages).
derek@derek-System-Product-Name:~$ sudo scanimage -L
[sudo] password for derek:

No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate). Please read the documentation
which came with this software (README, FAQ, manpages).
derek@derek-System-Product-Name:~$ sane-find-scanner

  # sane-find-scanner will now attempt to detect your scanner. If the
  # result is different from what you expected, first make sure your
  # scanner is powered up and properly connected to your computer.

  # No SCSI scanners found. If you expected something different, make sure that
  # you have loaded a kernel SCSI driver for your SCSI adapter.

found USB scanner (vendor=0x148f, product=0x2070) at libusb:001:002
  # Your USB scanner was (probably) detected. It may or may not be supported by
  # SANE. Try scanimage -L and read the backend's manpage.

  # Not checking for parallel port scanners.

  # Most Scanners connected to the parallel port or other proprietary ports
  # can't be detected by this program.

  # You may want to run this program as root to find all devices. Once you
  # found the scanner devices, be sure to adjust access permissions as
  # necessary.
derek@derek-System-Product-Name:~$ sudo sane-find-scanner

  # sane-find-scanner will now attempt to detect your scanner. If the
  # result is different from what you expected, first make sure your
  # scanner is powered up and properly connected to your computer.

  # No SCSI scanners found. If you expected something different, make sure that
  # you have loaded a kernel SCSI driver for your SCSI adapter.

found USB scanner (vendor=0x148f [Ralink], product=0x2070 [802.11 g WLAN]) at libusb:001:002
  # Your USB scanner was (probably) detected. It may or may not be supported by
  # SANE. Try scanimage -L and read the backend's manpage.

  # Not checking for parallel port scanners.

  # Most Scanners connected to the parallel port or other proprietary ports
  # can't be detected by this program.
derek@derek-System-Product-Name:~$

Offline Mark Greaves (PCNetSpec)

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Re: HP 5520 Printer/Copier/Scanner
« Reply #8 on: November 29, 2013, 06:08:22 pm »
Can you post the output from:
Code: [Select]
dpkg -l | grep hplip
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Offline Degsy

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Re: HP 5520 Printer/Copier/Scanner
« Reply #9 on: November 29, 2013, 06:38:07 pm »
Hi Mark,
derek@derek-System-Product-Name:~$ dpkg -l | grep hplip
ii  hplip                                  3.12.2-1ubuntu3.3                          HP Linux Printing and Imaging System (HPLIP)
ii  hplip-cups                             3.12.2-1ubuntu3.3                          transitional dummy package for hpcups printer driver
ii  hplip-data                             3.12.2-1ubuntu3.3                          HP Linux Printing and Imaging - data files
ii  hplip-doc                              3.12.2-1ubuntu3.3                          HP Linux Printing and Imaging - documentation
ii  hplip-gui                              3.12.2-1ubuntu3.3                          HP Linux Printing and Imaging - GUI utilities (Qt-based)
derek@derek-System-Product-Name:~$


Offline Mark Greaves (PCNetSpec)

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Re: HP 5520 Printer/Copier/Scanner
« Reply #10 on: November 29, 2013, 06:57:21 pm »
Photosmart 5520 printer is supported in HPLIP-3.12.6 onwards, where you have the older HPLIP-3.12.2

Install latest HPLIP-3.13.11 from http://hplipopensource.com/hplip-web/install/install/index.html.

1) Remove the old printer .. run:
Code: [Select]
system-config-printer
right-click on the printer and select "Delete"

2) Create a temporary installation directory:
Code: [Select]
mkdir ~/hplip-temp

3) Change directory to it:
Code: [Select]
cd ~/hplip-temp

4) Download the installer:
Code: [Select]
wget http://prdownloads.sourceforge.net/hplip/hplip-3.13.11.run

5) Run the installer:
Code: [Select]
sh hplip-3.13.11.run

6) Setup the printer:
Code: [Select]
hp-setup
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Offline Degsy

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Re: HP 5520 Printer/Copier/Scanner
« Reply #11 on: November 29, 2013, 07:51:42 pm »
Thanks Mark, done all that and though the computer now shows the printer on the desktop (at the top next to the email icon) if I try to scan a doc to computer it says there is "no computer found" on the printer control panel

Degsy

Offline Mark Greaves (PCNetSpec)

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Re: HP 5520 Printer/Copier/Scanner
« Reply #12 on: November 29, 2013, 10:15:17 pm »
OK, first of all .. Can you still print ?

Secondly, how are you trying to scan the document ? .. through the hplip GUI, or through the Simple Scan application, or through Xsane, or simply by pressing a button on the scanner ?
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Offline Degsy

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Re: HP 5520 Printer/Copier/Scanner
« Reply #13 on: November 30, 2013, 12:27:01 pm »
OK, no I can no longer print from the Ubuntu computer. Secondly was trying to scan from the Printer Control Panel, wouldn't know how to use the other methods you mentioned at this stage. The  HP Device Manager gives the information as follows:
HPLIP Device Status: Device Communication error.
Hope this is helpful.

Thanks,
Degsy.

Offline Mark Greaves (PCNetSpec)

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Re: HP 5520 Printer/Copier/Scanner
« Reply #14 on: November 30, 2013, 12:35:08 pm »
i take it you COULD print to it for a while after installing the latest hplip version ?
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