Author Topic: What advice for friend bitten by windows scam  (Read 2987 times)

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Offline Emegra

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What advice for friend bitten by windows scam
« on: March 14, 2013, 06:32:38 pm »
Hi guys

A friend of mine just called me almost in tears, she had a call from the microsoft windows help & security (yeah I know ), who was able to tell her her laptop had errors and they would fix them, anyway she granted them full remote access to her laptop, and they apparently got her to type in her email address, they also have her ip address etc etc

She asked me what she should do, but to be honest I don't feel qualified to offer advice in this situation, but I told her to switch the laptop off  and leave it off until we decide on the best course of action, I also told her to contact her isp provider (BT) for their advice.

My own thought's are to wipe the hard drive completely because I have no idea what they've done or can do, on the other hand I don't want to over-react. The problem is she doesn't have a windows 7 installation disc and neither do I, although I do have a windows xp disc, but what I'm getting at here is would it be wise to offer her a Linux Distro and if so what distro would be best to suggest, bearing in mind she lives too far away for me to install it for her and she isn't a particularly computer literate person, I was thinking ubuntu providing her laptop has the spec (which I'm sure it does) ,

Anyway i would appreciate any help on what I should advice her do.


Many thanks



Graeme
If you can keep your head while all around are losing theirs, then you're not quite grasping the situation

Offline SeZo

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Re: What advice for friend bitten by windows scam
« Reply #1 on: March 14, 2013, 06:44:53 pm »
Quote
Anyway i would appreciate any help on what I should advice her do.

I would be more concerned with what they were able to take away, than what they have left behind.
Would suggest her to contact her bank, credit card(s) etc. Credentials worth loads of cash.

Offline Emegra

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Re: What advice for friend bitten by windows scam
« Reply #2 on: March 14, 2013, 07:10:44 pm »
Quote
I would be more concerned with what they were able to take away, than what they have left behind.
Would suggest her to contact her bank, credit card(s) etc. Credentials worth loads of cash.

Yeah you're right, didn't think of that, she called me at work ,  I was busy and it was right out of the blue, I did tell het to contact her ISP so hopefully they'll give her more thorough advice than I can
If you can keep your head while all around are losing theirs, then you're not quite grasping the situation

Offline Mark Greaves (PCNetSpec)

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Re: What advice for friend bitten by windows scam
« Reply #3 on: March 14, 2013, 07:11:45 pm »
I'm with SeZo .. if her bank (or any personal) details were anywhere on the PC, she NEEDS to contact her bank IMMEDIATELY.

She also needs to change her email password PRONTO .. but not from that PC

And passwords to any other online accounts.



Then she either needs to take her PC to someone that can check there are no nasties on it, or as you suggest wipe and reinstall

Until then .. make sure she doesn't switch it on whilst it's connected to the network/internet.

As for Linux .. hmm .. she'd definitely have been better off with it, but whether you can convert her is another matter.

Peppermint .. but then did you expect me to say anything else ;)
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Offline Mark Greaves (PCNetSpec)

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Re: What advice for friend bitten by windows scam
« Reply #4 on: March 14, 2013, 07:16:54 pm »
Is it a laptop ?

if so it may have a recovery partition.

What's the make/model ?
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Offline Emegra

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Re: What advice for friend bitten by windows scam
« Reply #5 on: March 14, 2013, 07:22:35 pm »
Quote
Is it a laptop ?

Yes I know it's an Acer but not sure what model but I can find out

Quote
if so it may have a recovery partition.

I think that's unlikely because this laptop was originally shipped with Win XP and an ex friend (son on law)  installed Win 7 , almost certainly a pirate copy.


EDIT
Quote
Peppermint .. but then did you expect me to say anything else

If I didn't know peppermint was an open source non profit project, I'd swear you had shares in it :)
« Last Edit: March 14, 2013, 07:26:22 pm by Emegra »
If you can keep your head while all around are losing theirs, then you're not quite grasping the situation

Offline Mark Greaves (PCNetSpec)

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Re: What advice for friend bitten by windows scam
« Reply #6 on: March 14, 2013, 07:30:02 pm »
So she has a pirate version of Windows, but thought it a good idea to let (who she thought was) Microsoft on her PC ?

Not to mention .. why would microsoft "fix" a pirate copy ?

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« Last Edit: March 14, 2013, 07:32:46 pm by Mark Greaves (PCNetSpec) »
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Offline Emegra

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Re: What advice for friend bitten by windows scam
« Reply #7 on: March 14, 2013, 07:35:00 pm »
Quote
So she has a pirate version of Windows, but thought it a good idea to let (who she thought was) Microsoft on her PC ?

I know what you're saying Mark but she probably wouldn't know what a pirate copy means or what it is, as I remember it was installed on the laptop without asking her
If you can keep your head while all around are losing theirs, then you're not quite grasping the situation

Offline Mark Greaves (PCNetSpec)

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Re: What advice for friend bitten by windows scam
« Reply #8 on: March 14, 2013, 07:36:56 pm »
Ahh.
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Offline Emegra

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Re: What advice for friend bitten by windows scam
« Reply #9 on: March 14, 2013, 08:02:11 pm »
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Ahh.

Not sure what that means
If you can keep your head while all around are losing theirs, then you're not quite grasping the situation

Offline Emegra

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Re: What advice for friend bitten by windows scam
« Reply #10 on: March 14, 2013, 08:24:49 pm »
I know most on here will think she deserves all gets and maybe she does, but I don't think she is particularly untypical of many windows users, who don't know what an operating system is or even care so long as they can log into their Facebook account, but that doesn't make them bad people, just misinformed (which is exactly the way Microsoft like it), but I don't think she deserves to be scammed.

So my problem now is , What advice should I give her, the advice I want to give her is wipe the hard drive completely and install Linux after all I cannot condone installing a pirate copy of windows whether it be XP or 7, so my question to this forum is

(1) Would a Linux distro be a viable proposition for someone who doesn't know an operating system from an office suit

(2) if so so what  distro would be best suited

(3) purchase a legitimate copy of Windows and find someone to install it for her

Many thanks


Graeme
« Last Edit: March 14, 2013, 08:30:11 pm by Emegra »
If you can keep your head while all around are losing theirs, then you're not quite grasping the situation

Offline Mark Greaves (PCNetSpec)

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Re: What advice for friend bitten by windows scam
« Reply #11 on: March 14, 2013, 08:25:29 pm »
As in "Ahh .. I see" :)
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Offline Emegra

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Re: What advice for friend bitten by windows scam
« Reply #12 on: March 14, 2013, 08:32:42 pm »
Quote
As in "Ahh .. I see"

:)
If you can keep your head while all around are losing theirs, then you're not quite grasping the situation

Offline SeZo

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Re: What advice for friend bitten by windows scam
« Reply #13 on: March 14, 2013, 09:01:08 pm »
Whatever choice she makes will involve somebody with more knowledge in IT matters than she has.
Regardless which way she turns she will probably want to rescue some of her data, before wiping the OS.
Once that was dealt with then somebody will haveto talk her through installing the OS (may be it Windows or Linux)

I personally think this would be not the time to introduce her to Linux as she would have to come to that decision hersef (not to be forced into)
Guess what I am saying is that she should be ready to embrace the change otherwise would just resent it.
I do not condole piracy so a new licece for Windows would be in order.

Should she be intersted in Linux then I would recomend Linux Mint 14 Mate or Cinnamon

Offline Mark Greaves (PCNetSpec)

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Re: What advice for friend bitten by windows scam
« Reply #14 on: March 14, 2013, 09:08:30 pm »
I agree .. pushing someone towards Linux is rarely successful, and inevitably becomes seen as wasted time before reinstalling Windows.

That said, there's no harm in explaining the options.
WARNING: You are logged into reality as 'root'

logging in as 'insane' is the only safe option.

 


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