Author Topic: Libre Office 4 wont open .docx  (Read 4845 times)

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Offline Emegra

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Libre Office 4 wont open .docx
« on: June 13, 2013, 09:25:26 pm »
I recently installed peppermint on my wifes laptop and she's amazed at the speed and she really likes it however there was one problem that didn't surprise me which was some lables she created in Microsoft Word in .docx format didn't open quite right in Libre Office and wouldn't print, So I told her that I read somewhere that Libre office 4 had sorted much of the formatting problems and once I installed v4 everything would probably be ok.

I installed v4 on my own PC tonight to test it and it wont even attempt to open any .docx file, when i try to open I get this error message General Error, General input/output error


Any advice or help would be much appreciated



Graeme
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Offline salparadise

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Re: Libre Office 4 wont open .docx
« Reply #1 on: June 13, 2013, 09:35:42 pm »
Sounds like a corrupt docx file?

Does Google Docs handle docx's? (I've never used it myself).

http://www.doc.investintech.com/  "convert docx to doc online for free"

Hope that helps some.
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Offline Emegra

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Re: Libre Office 4 wont open .docx
« Reply #2 on: June 13, 2013, 09:44:56 pm »
Hi salparadise

Thanks for your help

Quote
Sounds like a corrupt docx file?


I don't think the files are corrupt unless they're all corrupt, they all open ok in LO3 except for a few that has some formatting problems, LO4 wont attempt to open any it will open .doc but not docx.

Quote
Does Google Docs handle docx's? (I've never used it myself).


I,ve never used google docs so I can't really answer that question

Quote
http://www.doc.investintech.com/  "convert docx to doc online for free"


I'll look into that, thank you :)



Graeme
If you can keep your head while all around are losing theirs, then you're not quite grasping the situation

Offline Emegra

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Re: Libre Office 4 wont open .docx
« Reply #3 on: June 13, 2013, 10:13:05 pm »
HI again

That conversion site is amazing, works a treat, thank you for the link

It still doesn't explain why LO3 will open a docx and LO4 wont but it gets me around the immediate problem


Thanks again

Graeme
If you can keep your head while all around are losing theirs, then you're not quite grasping the situation

Offline SeZo

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Re: Libre Office 4 wont open .docx
« Reply #4 on: June 13, 2013, 10:23:03 pm »
Quote
I installed v4 on my own PC tonight to test it and it wont even attempt to open any .docx file, when i try to open I get this error message General Error, General input/output error

That error generally refers to unable to read the file content because the file does not exists.
Are you opening the file from a remote or local drive?

If not then try opening it from the local drive.

Offline Emegra

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Re: Libre Office 4 wont open .docx
« Reply #5 on: June 13, 2013, 10:37:10 pm »
Hi SeZo

Do you never get fed up being right all the time ? :)

Anyway it opened fine once I moved it a local directory but one question remains, why would LO3 open from a remote location and LO4 won't





Graeme
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Offline Mark Greaves (PCNetSpec)

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Re: Libre Office 4 wont open .docx
« Reply #6 on: June 13, 2013, 10:42:45 pm »
Where is the docx .. and which PC/OS .. is it the Laptop that you had the networking problem with ?

LO4 opens docx fine for me from my NAS

At least LO4.0.2.2 in Peppermint 4 does .. which version of LO4 ?

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« Last Edit: June 13, 2013, 10:46:08 pm by Mark Greaves (PCNetSpec) »
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Offline SeZo

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Re: Libre Office 4 wont open .docx
« Reply #7 on: June 13, 2013, 10:45:48 pm »
Quote
Do you never get fed up being right all the time ?

I wish I was right every time, no chance of that. :(

Quote
Anyway it opened fine once I moved it a local directory but one question remains, why would LO3 open from a remote location and LO4 won't

Mark would be in better position to answer this, but I think it is gvfs related.
Try bookmarking the network share or mount it in fstab.

[EDIT]
Did not see your comment Mark :-[

Offline Emegra

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Re: Libre Office 4 wont open .docx
« Reply #8 on: June 13, 2013, 10:47:56 pm »
Hi Mark

Quote
Where is the docx .. and which PC/OS .. is it the Laptop that you had the networking problem with ?

the .docx is on the NAS which I connect to wirelessly, at the moment I'm testing LO4 on my PC (Peppermint 3), I haven't installed LO4 to the laptop yet, and yes it's the same Laptop we had problems connecting to the printer

Quote
At least LO4.0.2.2 in Peppermint 4 does .. which version of LO4 ?


Version 4.0.3.3

Many thanks


Graeme
« Last Edit: June 13, 2013, 10:50:17 pm by Emegra »
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Offline Mark Greaves (PCNetSpec)

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Re: Libre Office 4 wont open .docx
« Reply #9 on: June 13, 2013, 10:51:36 pm »
SeZo's probably right .. gvfs fuse has a bad habit of not updating, so files that you've copied don't always show up till the next time you mount it through gvfs.

shares mounted through fstab and accessed in the normal way are MUCH better.

I take it you're browsing to them through pcmanfm>Go>Network Drives ?

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Offline Emegra

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Re: Libre Office 4 wont open .docx
« Reply #10 on: June 13, 2013, 11:01:18 pm »
Quote
I take it you're browsing to them through pcmanfm>Go>Network Drives ?

Not exactly I'm using the shortcut icon in Cairo dock which takes me straight to all mounted volumes including network shares then opening the .docx from there, I've also tried gigolo,

The odd thing is I don't get this issue opening a .doc from the same folder

However I've just realised it will open if i navigate from LO4 to the .docx file via .gvfs which I have bookmarked in the file manager although I'm sure that didn't work earlier when I tried it



Graeme
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Offline Mark Greaves (PCNetSpec)

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Re: Libre Office 4 wont open .docx
« Reply #11 on: June 14, 2013, 12:47:07 am »
Sorry, I got a bit distracted there for a bit.

It's a gvfs refresh thing .. as the NAS is permanently there, you'd be MUCH better off mounting the shares at boot through fstab .. as far as your PC will be concerned they'll then just be local directories.

If you want help with that .. you know what to do ;)
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Offline Emegra

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Re: Libre Office 4 wont open .docx
« Reply #12 on: June 14, 2013, 06:40:59 am »
Quote
If you want help with that .. you know what to do

Yeah and you know what you can do  ;D

Only kidding

It looks like editing the fstab file is the best solution, but I have a few questions first because I'm confused (yes I know I'm easily confused)

Please dont think I'm double guessing you here but I'm just trying to understand how this can be a network issue when:

(1) it will happily open other file formats from the same location (ie .doc)

(2) it opened .docx files using a previous version of Libre Office (albeit with formatting problems)

All the above suggests to me that this is not a network/gvfs problem it's a LO4 issue and although mounting the shares in fstab will solve the problem it won't explain it
but I would appreciate your help mounting the shares whenever your ready


Many thanks



Graeme
If you can keep your head while all around are losing theirs, then you're not quite grasping the situation

Offline Mark Greaves (PCNetSpec)

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Re: Libre Office 4 wont open .docx
« Reply #13 on: June 14, 2013, 11:19:02 am »
Try rebooting both the NAS and the PC .. then see if you can access them over the network .. if you still cannot (even only once), it's not what I'm thinking it is.

Which version of LO4 ? .. and is it the same from another PC ?
« Last Edit: June 14, 2013, 11:22:56 am by Mark Greaves (PCNetSpec) »
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Offline Emegra

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Re: Libre Office 4 wont open .docx
« Reply #14 on: June 14, 2013, 05:17:12 pm »
Hi Mark

Sorry for taking so long to reply, I'm still at work so I wont get at this till later but just to update although I said earlier I could open .docx files from LO4 now I can't, I just get the same error message, but I can open .doc files ok.

I have installed LO4 to the laptop and it's doing exactly the same thing as the PC, the version I'm using is v4.0.3.3 and both machines are running Peppermint 3

Many thanks again for your help


Graeme
If you can keep your head while all around are losing theirs, then you're not quite grasping the situation

 


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