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[jamebowz]

Ok I done that

[jamebowz]

[Emegra]

Jamie that picture is incomplete and doesn't tell us much if anything

is there any particular reason you're using your phone to communicate with this site if so can you explain please.

Also can you please answer the questions that we ask you

Are you able to open any web pages ? I want to know this to be certain you have an active connection to the internet

If so it would be helpful if you logged into this site on the PC you're having trouble with so you can send us the relevant data we need to help you directly.

You cannot do this on your phone 

PS

Please don't post any photos unless someone specifically asks for it thanks


Graeme

[jamebowz]

Oh ok am very very sorry, and I didn't know u can login at pc on this sorry, and yes I can open Web pages ill send u the error I will get ok

[jamebowz]

It's not letting me login to this site on my pc

[Mark Greaves (PCNetSpec)]

It should do...

So what happens when you try to log on with
username = jamebowz
password = <whatever password you used>

?

[jamebowz]

Says wrong email or password, then i Tryed forgot password an it says my username and email don't exist

[Emegra]

you should be able to log in using the same username & password as you used on your phone

also can you make sure you don't have Caps Lock on ?



Graeme

[Mark Greaves (PCNetSpec)]

I just tried entering the password reminder with your username (jamebowz) and had no problem

an email has been sent to your gmail account .. click the link in that email to reset your password.

[jamebowz]

Ok thanks

[jamebowz]

ok am in useing pc now

[Emegra]

OK please follow these instructions Mark posted earlier

Open a terminal (Ctrl+Alt+T) and run the following command:

Code Select Expand


sudo apt-get update

enter your password when prompted, then hit enter.

A long list of repositories will scroll past .. and at the end will be any errors/warnings.

Copy the bottom say 20 lines that contain any errors, and post them back here.


Remember you can use copy/paste to and from the terminal
and
when  entering your password into the terminal nothing will be echoed to screen (not even ******) but it IS going in, so just type it and hit enter.

[jamebowz]

Reading package lists... Done
Building dependency tree       
Reading state information... Done
E: Unable to locate package update

[jamebowz]

its when i do sudo apt-get install update        i get that

[Mark Greaves (PCNetSpec)]

You REALLY need to take more care when entering commands.

Nobody said
sudo apt-get install update

we want you to run:

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sudo apt-get update
It may help if you copy the command and paste it into your terminal