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Brother Printer problem (SOLVED)

Started by donwatson, January 03, 2022, 06:21:34 PM

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Keith

Go back one page, or click on the "Administration" button in the page's menu bar, then click on "Find new printers" and report the result. 

donwatson

When I click on "Administration" it returns "Not Found".
Whatever I click on it returns "Not Found"
Novatech build
Intel Celeron CPU 1.80 Ghz   Memory 4.00GB (3.71GB usable)
Peppermint 9    64 bit     500 GB HD        496 GB Ext 4
4.0GB Swap Partition    4.0GB Extended Partition   1.1Mb Free Space
External 2TiB HD


Keith

What's the output fromls /usr/share/doc/cups

donwatson

Novatech build
Intel Celeron CPU 1.80 Ghz   Memory 4.00GB (3.71GB usable)
Peppermint 9    64 bit     500 GB HD        496 GB Ext 4
4.0GB Swap Partition    4.0GB Extended Partition   1.1Mb Free Space
External 2TiB HD

Keith

I was clutching at straws there.

Try looking at your printer's wireless network menu and printing out the Wireless LAN Report. 
You can find the meaning of error any codes here: https://download.brother.com/welcome/doc100595/cv_mfc6930dw_asoce_rg.pdf (https://download.brother.com/welcome/doc100595/cv_mfc6930dw_asoce_rg.pdf)
This will tell you if the printer is talking to the router.


donwatson

I have printed the Network Configuration page from the printer and can see no error messages.
The printer is ok with Win 10 but just will not respond to this Linux Peppermint 9 machine.
Novatech build
Intel Celeron CPU 1.80 Ghz   Memory 4.00GB (3.71GB usable)
Peppermint 9    64 bit     500 GB HD        496 GB Ext 4
4.0GB Swap Partition    4.0GB Extended Partition   1.1Mb Free Space
External 2TiB HD

Keith

Oh yes - I forgot - sorry. 
I'll think about it and come back tomorrow.

Keith

Are you writing these posts on your Linux or Windows computer?

donwatson

On my Linux machine as I have used this machine for about 10 years now.
The win 10 is a (fairly) recent addition and is a desktop mainly used for games.
I use the LInux laptop for most things.
PS Why can't I award Karma ?? I am sure I used to.
Novatech build
Intel Celeron CPU 1.80 Ghz   Memory 4.00GB (3.71GB usable)
Peppermint 9    64 bit     500 GB HD        496 GB Ext 4
4.0GB Swap Partition    4.0GB Extended Partition   1.1Mb Free Space
External 2TiB HD


Keith

The fact that /usr/share/doc/cups has only one file is is odd if CUPS had ever been installed. 

Does your System-Settings/Printers show the printer?
If so, can you delete it then re-install it?


donwatson

#25
Hi Keith,
Sorry I am so late back.
The System Settings>Printers now show 2 printers. So I must have stirred something up.
System Settings> Printers>Brother_MFC_J6930DW   
  and                                 >MFCJ6930DW

When I try to print with MFCJ6930DW mothing happens
When I try and print with Brother_MFC_J6930DW a dialogue box appears that says
   "Could not start printer.
Please check your print configuration "

When I check the usr>share>cups there are 13 folders and 4 files in it.
Novatech build
Intel Celeron CPU 1.80 Ghz   Memory 4.00GB (3.71GB usable)
Peppermint 9    64 bit     500 GB HD        496 GB Ext 4
4.0GB Swap Partition    4.0GB Extended Partition   1.1Mb Free Space
External 2TiB HD

Keith

...and what's the other one, Don?

donwatson

These are the 2 printers that show in the settings
  MFCJ6930DW  and Brother_MFC_J6930DW  they have 2 different icons but 2 different results when I try to use them ???
Novatech build
Intel Celeron CPU 1.80 Ghz   Memory 4.00GB (3.71GB usable)
Peppermint 9    64 bit     500 GB HD        496 GB Ext 4
4.0GB Swap Partition    4.0GB Extended Partition   1.1Mb Free Space
External 2TiB HD

Keith

.....and what are the two different results, Don?

donwatson

When I try to print using MFCJ6930DW, nothing happens, and no errors appear or anything.

When I try to print using Brother_MFC_J6930DW then a dialogue box opens that says   "Could not start printer.
Please check your print configuration "

I have deleted both printers that were showing in the box so there are no printers installed.
How should I install the printer ? using the brother website tools ? or using the System>Printers>??
Novatech build
Intel Celeron CPU 1.80 Ghz   Memory 4.00GB (3.71GB usable)
Peppermint 9    64 bit     500 GB HD        496 GB Ext 4
4.0GB Swap Partition    4.0GB Extended Partition   1.1Mb Free Space
External 2TiB HD