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Support => Printers and Scanners => Topic started by: Degsy on February 21, 2014, 04:10:53 pm

Title: Printer Problem(Solved)
Post by: Degsy on February 21, 2014, 04:10:53 pm
Hi Guys,
Having a problem again with my HP Photosmart 5520 All-in One, cant get it to print on either my Laptop or Desktop.
Laptop is running Peppermint 4 64 bit, and the printer has worked in the past. Desktop running Ubuntu 12.04, again been able to print and scan etc in the past now get the same error on both machines as follows:
HPLIP Device Status. Photosmart_5520_series Printer (192.168.1.2)
Device Communication Error (5012)
The printer is connected wirelessly, and just for info, prints no problem from my iPad2.

Your help and input, as always would be much appreciated.


Many thanks in advance,
Degsy.
Title: Re: Printer Problem(Solved)
Post by: Degsy on February 21, 2014, 04:48:53 pm
Hi Everyone,
Very pleased to say that I Have managed to sort this problem out now, it was as simple as setting up the Printer again in Device Manager, though why this went awry in the first place I just don't know, anyway the outcome is satisfactory and I am now able to print again from the Laptop. I assume the problem will be solved in the same way on the Desktop, just haven't had time to try iot yet.


Thanks again, Degsy
Title: Re: Printer Problem(Solved)
Post by: Mark Greaves (PCNetSpec) on February 21, 2014, 04:53:47 pm
Is this a networked printer .. if so the IP address it gets from the router may have changed .. give it a static IP address ;)
Title: Re: Printer Problem(Solved)
Post by: Degsy on February 21, 2014, 06:00:31 pm
It is network printer, how do I give it a static address please Mark?
Title: Re: Printer Problem(Solved)
Post by: Mark Greaves (PCNetSpec) on February 21, 2014, 06:16:43 pm
OK to do it properly, you'll need to know -

a) your routers IP address
b) the start and finishing addresses of the routers DHCP pool
c) how to change the printers IP address from the printers own control panel

Do you know these things ?
Title: Re: Printer Problem(Solved)
Post by: Degsy on February 21, 2014, 06:23:32 pm
Hi Mark, to answer your questions in a word, No, I don't know these things.
Title: Re: Printer Problem(Solved)
Post by: Mark Greaves (PCNetSpec) on February 21, 2014, 06:32:36 pm
OK, right-click the networkmanager icon in the system tray, and select "Connection Information" .. what does it say next to

IP Address: ??.??.??.??
and
Default Route: ??.??.??.??
Title: Re: Printer Problem(Solved)
Post by: Degsy on February 21, 2014, 06:41:01 pm
IP Address: 192.168.1.2, and
Default Route: 192.168.1.1.

Hope this is alright,
Degsy
Title: Re: Printer Problem(Solved)
Post by: Mark Greaves (PCNetSpec) on February 21, 2014, 07:25:41 pm
OK, your routers IP is likely to be

192.168.1.1

What is the make/model of your router ? .. was it supplied by your ISP ? .. and have you changed it's default login password at any stage ?
Title: Re: Printer Problem(Solved)
Post by: Degsy on February 21, 2014, 07:51:06 pm
Hi Mark,
The router is Huawei Echolife HG520s and was supplied by talktalk, my ISP. I have not changed the login password, only the Security Password.

Degsy
Title: Re: Printer Problem(Solved)
Post by: Mark Greaves (PCNetSpec) on February 21, 2014, 08:12:20 pm
So if you enter this into your web browsers address bar:

192.168.21.1

then hit enter .. are you prompted for the router login/password .. and are you able to log into the router ?
Title: Re: Printer Problem(Solved)
Post by: Degsy on February 21, 2014, 08:18:40 pm
I assume that you meant 192.168.1.1 and yes can log in to the router,

Degsy
Title: Re: Printer Problem(Solved)
Post by: Mark Greaves (PCNetSpec) on February 21, 2014, 08:50:20 pm
Opps .. bear with me, half way into a bottle of 12 year old Appleton Estate Rum :)

Yeah that's what I meant.

OK. log into the router and see if you can find anything that references "DHCP Pool" or DHCP range" which gives you an IP range similar to

192.168.1.2  --->  192.168.1.254

And let me know what those starting and finishing addresses are.
Title: Re: Printer Problem(Solved)
Post by: Degsy on February 21, 2014, 09:08:39 pm
Hi Mark,
Logged in and hopefully this is the info you asked for:
Client IP Pool Starting Address: 192.168.1.2
Size of Client Pool: 253

Does that look like the right thing?


Degsy
Title: Re: Printer Problem(Solved)
Post by: Mark Greaves (PCNetSpec) on February 21, 2014, 09:17:47 pm
Yeah that looks right :) .. if a bit weird (normally they'd give the starting snd ending IP rather than the number of IP's.

But who cares .. is it possible to change the

"Size of client pool" to say 200
(which I figure will represent 192.168.1.2 --> 192.168.1.201 [inclusive])

?
Title: Re: Printer Problem(Solved)
Post by: Degsy on February 21, 2014, 09:25:41 pm
Yes, the box containing the figure does allow me to delete and reinsert a different number.
Title: Re: Printer Problem(Solved)
Post by: Mark Greaves (PCNetSpec) on February 21, 2014, 09:30:14 pm
Keep looking in the router settings then .. somewhere in there there must be a setting that allows you to change the DHCP pool size/range
Title: Re: Printer Problem(Solved)
Post by: Mark Greaves (PCNetSpec) on February 21, 2014, 09:34:57 pm
So on this screen you cannot change
Size of Client IP Pool: 253
to
Size of Client IP Pool: 200
and click submit ?

(http://screenshots.portforward.com/routers/Huawei/Echolife_HG520b/DHCP.jpg)
Title: Re: Printer Problem(Solved)
Post by: Degsy on February 21, 2014, 09:44:31 pm
Yes, I can do that, sorry, thought that was what I had said originally, it was certainly what I meant.

Degsy

Should I go ahead and change to 200 and submit?
Title: Re: Printer Problem(Solved)
Post by: Mark Greaves (PCNetSpec) on February 21, 2014, 10:01:27 pm
YES :)
Title: Re: Printer Problem(Solved)
Post by: Degsy on February 21, 2014, 10:03:39 pm
OK, that is done and submitted.

Degsy
Title: Re: Printer Problem(Solved)
Post by: Mark Greaves (PCNetSpec) on February 21, 2014, 10:52:03 pm
Great .. Whilst I try to dig up a manual .. has the printer got a little screen on it ?



[EDIT]

possibly for (my) future reference:
http://h10032.www1.hp.com/ctg/Manual/c03353113.pdf (http://h10032.www1.hp.com/ctg/Manual/c03353113.pdf)

--
Title: Re: Printer Problem(Solved)
Post by: Degsy on February 21, 2014, 11:55:32 pm
Yes, the printer has a control panel.
Title: Re: Printer Problem(Solved)
Post by: Mark Greaves (PCNetSpec) on February 22, 2014, 12:16:25 pm
OK, tbe static IP you wsant to assign to you pinter is:-

192.168.1.210

there are usually 2 methods to do this

1) navigate the printers control panel .. dunno how much I can help with this as I can't see the options
or
2) set it through the printers built in websever .. see the video on this page:
http://www8.hp.com/h20621/video-gallery/us/en/customer-care/printers-and-all-in-ones/print-a-diagnostic-page/1972074076001/Assigning%20Your%20HP%20Printer%20a%20Static%20IP%20Address/video/ (http://www8.hp.com/h20621/video-gallery/us/en/customer-care/printers-and-all-in-ones/print-a-diagnostic-page/1972074076001/Assigning%20Your%20HP%20Printer%20a%20Static%20IP%20Address/video/)
Title: Re: Printer Problem(Solved)
Post by: Degsy on February 22, 2014, 12:51:22 pm
Hi Mark,
Thanks for the info, just one question, did you really mean 192.168.1,210 or should that have been 192.168.1.201 as we changed the pool to 200, doesn't that mean a max of 192.168.1,201?
Title: Re: Printer Problem(Solved)
Post by: Mark Greaves (PCNetSpec) on February 22, 2014, 12:57:33 pm
192.168.1.210

the pool currently runs for 200 addreesses starting at 192.168.1.2 .. so it will be 192.168.1.2  -->  192.168.1.202 (inclusive)

So you can used any IP's from 192.168.1.203  --> 192.168.1.254 (inclusive) for static IP's ;)

I just chose 210 arbitrarily.
Title: Re: Printer Problem(Solved)
Post by: Degsy on February 22, 2014, 02:51:19 pm
Thanks for the explanation, just trying to understand what  I am doing and also why. Will try this out later, get back to you if I have further queries. Once again, thanks for your help.

Degsy :D
Title: Re: Printer Problem(Solved)
Post by: Mark Greaves (PCNetSpec) on February 22, 2014, 02:58:26 pm
You're welcome :)
Title: Re: Printer Problem(Solved)
Post by: Degsy on February 24, 2014, 12:35:09 pm
Hi Mark,
Just for the sake of completeness, have manually assigned the suggested IP address to the HP printer and set up the desktop and laptop to recognise the new set up. Delighted to say it is all systems go now.
Once again many thanks for your time and helpful advice, much appreciated.

Degsy
Title: Re: Printer Problem(Solved)
Post by: Mark Greaves (PCNetSpec) on February 24, 2014, 02:16:09 pm
No problem :)
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