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General Help & Advice => Linux Support => Topic started by: donwatson on July 28, 2021, 10:51:08 AM

Title: peppermint won't boot (SOLVED)
Post by: donwatson on July 28, 2021, 10:51:08 AM
Hi All,
A long time since I posted here and all because I had a perfectly usable laptop and and a version of Peppermint installed. I have came through the various updates of Peppermint ( I don't know which version I have now as I can't log in ) but it all worked until about 4 days ago.
When trying to log in I would experience minor issues and I did various things and got logged in eventually. Yesterday I had a major issue and following some prompts ended at the GNU GRUB version 2.04 screen, from that I chose 'Advanced Options for Peppermint GNU Linux', at the top of the next screen was
Peppermint GNU/Linux, with Linux 4.15.0-151-generic
Peppermint GNU/Linux, with Linux 4.15.0-151-generic (recovery mode)
I choose the second option and finally got logged in again.
This morning I am having the same problem logging in but now nothing seems to work.
I have scrolled down to Peppermint GNU/Linux, with Linux 4.15.0-34-generic and pressed Enter but the screen fills with messages like 'couldn't get size', couldn't get UEFI db list, /dev/sda2/ contains a file system with errors, the root filesystem on /dev/sda2/ requires a manual fsck, and ends with (initrams) with the flashing cursor. I have left it there at the moment and went to my windross machine and sent this help request hoping you can help.
The laptop is rather old now and I may be better cleaning it up and installing the latest peppermint but I need access to passwords etc. before I do that unless I can install a new version and hope I can save passwords etc. ??
take care and stay safe
Don W
Title: Re: peppermint won't boot
Post by: Keith on July 28, 2021, 11:23:17 AM
Hi Don.

I hesitate to advise on fsck as I am no expert on Linux, and others who have commented recently to similar posts will, I am sure, offer advice. 

In the meantime you might like to look at https://phoenixnap.com/kb/fsck-command-linux (https://phoenixnap.com/kb/fsck-command-linux). 
The section "Run fsck on Linux Root Partition" (scroll just over half way down) looks promising if you can still select recovery mode. 

Keith
Title: Re: peppermint won't boot
Post by: donwatson on July 28, 2021, 11:43:15 AM
Thanks Keith,
I have used fsck as I saw an earlier post about this problem and it was suggested that fsck -fy /dev/sda2/ could be the answer. It worked and I was able to log in. I rebooted and now I can't log in again, or rather I can log in again but it then goes to a black screen with the arrow pointer but nothing happens, I use a continual press on the On button to shut down.
Don W
Title: Re: peppermint won't boot
Post by: Keith on July 28, 2021, 11:54:30 AM
On my Ubuntu system, sda2 is an extended (swap) partition and I am guessing that you need fsck -y /dev/sda.

As you have got to the terminal screen I suggest that you back up everything before using fsk.  Are you happy with using the copy -a command? 

{Again, I emphasise that I am no expert on fsk.  Caveat emptor!}
Title: Re: peppermint won't boot
Post by: donwatson on July 28, 2021, 12:20:29 PM
I have logged in again on my Linux machine.
If you like I can try the copy -a command, I was wondering if I should just check out my passwords for my main programmes and make a written copy of them first. Then I could always install the latest version of Peppermint and start again/anew ??
Title: Re: peppermint won't boot
Post by: Keith on July 28, 2021, 02:33:30 PM
I feel one should always keep backup copies of everything as catastrophes do occur - as you've discovered. 
To make things easier I have written a script to copy all my files (using rsync), and I do so on a monthly basis. 

If you can backup all your files/passwords then installing the latest version of Peppermint might be the simplest way to go, although if you are willing to do that then you lose nothing by trying fsck first. If you do attempt a fresh installation and the installation fails then that might indicate a disc problem has been causing your difficulties. 

Keith
Title: Re: peppermint won't boot
Post by: donwatson on July 28, 2021, 04:14:13 PM
I have copied and saved to a pen drive all my passwords etc. that I want.
I have tried what you suggest with fsck and this is the result

[email protected] ~ $ fsck -y /dev/sda
fsck from util-linux 2.31.1
e2fsck 1.44.1 (24-Mar-2018)
fsck.ext2: Permission denied while trying to open /dev/sda
You must have r/w access to the filesystem or be root
[email protected] ~ $

Would it be ok to send me a copy of the script you have written and I will make a copy of my files and see what to do from there ??

Title: Re: peppermint won't boot
Post by: Keith on July 28, 2021, 04:19:43 PM
Sorry Don - one needs to enter the command as "root":sudo fsck -y /dev/sdaYou will be asked for your password.
Title: Re: peppermint won't boot
Post by: donwatson on July 28, 2021, 06:02:14 PM
I get this result

[email protected] ~ $ sudo fsck -y /dev/sda
[sudo] password for don:
fsck from util-linux 2.31.1
e2fsck 1.44.1 (24-Mar-2018)
/dev/sda is in use.
e2fsck: Cannot continue, aborting.


[email protected] ~ $
What next ? Would I be better installing/upgrading to Peppermint 10 ?
Title: Re: peppermint won't boot
Post by: SeZo on July 28, 2021, 06:13:04 PM
You need to boot into a live USB/CD environment then make sure none of the disks are mounted:

for n in /dev/sda* ; do umount $n ; done

then run fsck as Keith indicated

sudo fsck -y /dev/sda

Note using the -y will answer yes to all fixing suggestions.

perhaps you could just do a dry run first:
sudo fsck -n /dev/sda
Title: Re: peppermint won't boot
Post by: Keith on July 28, 2021, 06:33:28 PM
Sezo, thank you for coming to the rescue - I had forgotten about un-mounting. 
Title: Re: peppermint won't boot
Post by: donwatson on July 28, 2021, 07:35:06 PM
Thanks SeZo.  I get this when I do a dry run

[email protected] ~ $ sudo fsck -n /dev/sda
[sudo] password for don:
fsck from util-linux 2.31.1
e2fsck 1.44.1 (24-Mar-2018)
Warning!  /dev/sda is in use.
ext2fs_open2: Bad magic number in super-block
fsck.ext2: Superblock invalid, trying backup blocks...
fsck.ext2: Bad magic number in super-block while trying to open /dev/sda

The superblock could not be read or does not describe a valid ext2/ext3/ext4
filesystem.  If the device is valid and it really contains an ext2/ext3/ext4
filesystem (and not swap or ufs or something else), then the superblock
is corrupt, and you might try running e2fsck with an alternate superblock:
    e2fsck -b 8193 <device>
or
    e2fsck -b 32768 <device>

Found a gpt partition table in /dev/sda
[email protected] ~ $

What next ??
I have tried things all day now, after tea I logged in ok and had a read at my posts on the forum, exited LinuxForums and went to my windross machine to play some games. I am back now but only after a bit of trouble. When I came back here the laptop had crashed/ stopped / wasn't working and I had to shut the laptop down again with the On button.
Title: Re: peppermint won't boot
Post by: SeZo on July 28, 2021, 08:26:00 PM
QuoteWarning!  /dev/sda is in use.
Did you unmount all sda partitions?

Please list partitions (that is lowercase L):
sudo fdisk -l

Then run fsck on partitions other than swap:
sudo fsck -n /dev/sda1

or
sudo fsck -n /dev/sda2

If that still throws the superblock corrupt message then
try running e2fsck with an alternate superblock (replace <device> with /dev/sda1 or sda2):
    sudo e2fsck -b 8193 <device>
Title: Re: peppermint won't boot
Post by: donwatson on July 28, 2021, 08:50:48 PM
[email protected] ~ $ sudo fdisk -l
[sudo] password for don:
Disk /dev/sda: 465.8 GiB, 500107862016 bytes, 976773168 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 4096 bytes
I/O size (minimum/optimal): 4096 bytes / 4096 bytes
Disklabel type: gpt
Disk identifier: F540E3BD-39D7-4D41-ADB4-238E423AC1BE

Device       Start       End   Sectors   Size Type
/dev/sda1     2048   1050623   1048576   512M EFI System
/dev/sda2  1050624 976771071 975720448 465.3G Linux filesystem

[email protected] ~ $ sudo fsck -n /dev/sda1
fsck from util-linux 2.31.1
fsck.fat 4.1 (2017-01-24)
0x41: Dirty bit is set. Fs was not properly unmounted and some data may be corrupt.
Automatically removing dirty bit.
Leaving filesystem unchanged.
/dev/sda1: 10 files, 1691/130812 clusters
[email protected] ~ $

[email protected] ~ $ sudo fsck -n /dev/sda2
fsck from util-linux 2.31.1
e2fsck 1.44.1 (24-Mar-2018)
Warning!  /dev/sda2 is mounted.
Warning: skipping journal recovery because doing a read-only filesystem check.
/dev/sda2: clean, 2783975/30498816 files, 18432857/121965056 blocks
[email protected] ~ $

[email protected] ~ $ sudo fdisk -l
Disk /dev/sda: 465.8 GiB, 500107862016 bytes, 976773168 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 4096 bytes
I/O size (minimum/optimal): 4096 bytes / 4096 bytes
Disklabel type: gpt
Disk identifier: F540E3BD-39D7-4D41-ADB4-238E423AC1BE

Device       Start       End   Sectors   Size Type
/dev/sda1     2048   1050623   1048576   512M EFI System
/dev/sda2  1050624 976771071 975720448 465.3G Linux filesystem

I am afraid I have lost control here and am getting very frustrated. I don't know what I am doing. The last command I tried gave this result

[email protected] ~ $ sudo e2fsck -b 32768 /dev/sda1/
e2fsck 1.44.1 (24-Mar-2018)
e2fsck: Not a directory while trying to open /dev/sda1/

The superblock could not be read or does not describe a valid ext2/ext3/ext4
filesystem.  If the device is valid and it really contains an ext2/ext3/ext4
filesystem (and not swap or ufs or something else), then the superblock
is corrupt, and you might try running e2fsck with an alternate superblock:
    e2fsck -b 8193 <device>
or
    e2fsck -b 32768 <device>

[email protected] ~ $

Would it be easier to just put a new version of Peppermint on this laptop??




Title: Re: peppermint won't boot
Post by: SeZo on July 28, 2021, 09:31:56 PM
QuoteWarning!  /dev/sda2 is mounted.

Still mounted?

Probably a lot easier if you got nothing to loose
Title: Re: peppermint won't boot
Post by: donwatson on July 29, 2021, 09:24:16 AM
I logged on this morning without problems although it did take 50 seconds before the sign-in screen appeared (it takes 40-50 seconds usually). I would be quite happy to clear this laptop and start again but I don't know how to go about it. (I have forgotten the steps). I think Mark explained it some time ago, I will have a look.
Don W
Title: Re: peppermint won't boot
Post by: Keith on July 29, 2021, 10:49:09 AM
Don,
You asked about backing up before re-installing Peppermint.  I attach a file for you to print out that might help.  I've avoided using a script as, although it would be easy to use, it might be difficult for you to set up - we can deal with scripts later when you are back in action. 
Let me know if you have any problems.

In the meantime I'll assemble a method of creating a Peppermint live usb.  (Other readers are free to chip in here!)

Keith
Title: Re: peppermint won't boot
Post by: donwatson on July 29, 2021, 01:01:41 PM
Hi Keith,
I don't see any attachment ??
I have downloaded the Peppermint 10 iso and verified the checksum but I have came to a halt as I need to know how to get the iso onto the USB. I can remember using a quick programme for this but can't remember what it was. I really need my hand held here.
Don W
PS I have a 2 Tb external hard drive that I can use for backing up if that is needed.
Title: Re: peppermint won't boot
Post by: Keith on July 29, 2021, 01:11:37 PM
If you go to my previous post (#16) scroll down till you see "Keith" and about 1" below that you will see dons-backup-instructions.odt .  Click on that link.

Good to see you have the ISO and verified the checksum.  I have to buy some building materials now but will be back later.
Title: Re: peppermint won't boot
Post by: donwatson on July 29, 2021, 01:55:37 PM
Keith, I can see a paperclip at the top of your post but I can't see the file
Title: Re: peppermint won't boot
Post by: Keith on July 29, 2021, 02:21:58 PM
Try the paperclip at the bottom the post - below the "Keith"!
Look for the words dons-backup-instructions.odt
Title: Re: peppermint won't boot
Post by: donwatson on July 29, 2021, 02:36:22 PM
I have taken a screenshot of what I have, how do I place it here ?? as an attachment ??
I have Drpbox on my machine that I use as well if that is any help.
Title: Re: peppermint won't boot
Post by: Keith on July 29, 2021, 03:09:01 PM
I've emailed you a couple of images that explain how to read attachments and how to attach files. 
Let me know if it's all clear.

Keith
Title: Re: peppermint won't boot
Post by: donwatson on July 29, 2021, 06:19:53 PM
Keith,
Sorry to be so much trouble but I have checked my profile and changed my email address. This change of address is partly what caused all my troubles in the first place.
I am beginning to lose interest here as any help I have found on the forums is so far out of date it is unusable (to me), I have checked Mark's explanation on the peppermintos.com an it is unfortunately too far out of date to be any use to me.
Don W
Title: Re: peppermint won't boot
Post by: Keith on July 29, 2021, 07:11:28 PM
The new email address will update overnight - I'll try again tomorrow and let you know when sent. 
Title: Re: peppermint won't boot
Post by: donwatson on July 30, 2021, 11:38:03 AM
Thanks Keith I can log in here without problem.
I will have a read through the method of backing up files before doing anything else, I do have a Dropbox that has a lot of stuff in it and I hope it will be ok.
I have an external HD that I could use if that is possible, it is 2Tb.
Don W
Title: Re: peppermint won't boot
Post by: Keith on July 30, 2021, 11:50:24 AM
External HD is fine, and all your Dropbox files will be "in the cloud" on the Dropbox server, anyway.

If you get stuck with the backup, we can do it one step at a time.

Keith
Title: Re: peppermint won't boot
Post by: donwatson on July 30, 2021, 01:15:43 PM
HI Keith,
I have done so much of your suggestion but have stopped short before the line with 'DELETE' in it
I haven't saved 'Dropbox' but I have anything else I want, does this look ok ?? and will I add the last line of your suggestion ??

(https://linuxforums.org.uk/home/don/Downloads/Screenshot_2021-07-30_12-55-48.png)
Title: Re: peppermint won't boot
Post by: Keith on July 30, 2021, 01:36:25 PM
Well done, Don.

Before backing up, we need to be sure what you want to back up.  Three questions:
1. Do you use Firefox web browser?
2. When you send emails, do you have to login to an online account (e.g. hotmail, gmail, etc) or do you use Thunderbird? 
3. You told me that you want to backup just Documents, Pictures, Downloads and Skystuff.  Sure that's all?

Keith
Title: Re: peppermint won't boot
Post by: donwatson on July 30, 2021, 01:51:17 PM
Hi Keith,
I have set the backup running and the HD and the USB lights are blinking away. I have just received this so
1. I use Firefox
2. I login to gmail and hotmail, my 2 email accounts
3. I don't know why I have Pictures twice
(https://linuxforums.org.uk/home/don/Downloads/Screen2.png)
I have attached a screenshot
Title: Re: peppermint won't boot
Post by: Keith on July 30, 2021, 02:34:03 PM
No attached screenshot, Don.

Since you use Firefox, we can back up that, too, so when the backup seems to be finished don't remove your USB stick as we need to:
1. add Firefox
2. unmount the sub stick before removing it - I forgot to add that command!  Very important!!!

Keith
Title: Re: peppermint won't boot
Post by: donwatson on July 30, 2021, 03:14:32 PM
I think the backup has finished and the USB pen drive is still in place.
How do I add Firefox ?? Do I need to add Hotmail and Gmail ??
I can only attach things using the icons above this screen, nothing happens when I click on Attachments and other options
Don
Title: Re: peppermint won't boot
Post by: Keith on July 30, 2021, 04:37:17 PM
None of the icons above the posting screen allow you to add attachments. 
When you hover your cursor over Attachments and other options a line should appear under it, like a link.   Try also clicking on the "+" sign to the left of "Attachments and other options".  If that doesn't work, I have no idea what's happening - sorry. 

to add Firefox to your backup, enterrsync -a  .mozilla $usbWhen Firefox has backed up, enterumount $usbThen, to check the usb has unmounted, enterdf | grep mediaIf there is no output, all is well.

Keith
Title: Re: peppermint won't boot
Post by: donwatson on July 30, 2021, 07:25:05 PM
Thanks Keith,
I will have a go at adding Mozilla and report back

EDIT I'm back, and there is an error message although the the backup seems to have worked. Here is the screen

[email protected] ~ $ df|grep media
/dev/sdb1       15137856  2250912  12886944  15% /media/don/TOSHIBA
[email protected] ~ $ usb=/media/don/TOSHIBA/Backup
[email protected] ~ $ echo $usb
/media/don/TOSHIBA/Backup
[email protected] ~ $ du -shc Documents Pictures Downloads sky_stuff Pictures
4.6G   Documents
325M   Pictures
6.3G   Downloads
316K   sky_stuff
12G   total
[email protected] ~ $ rsync -a -delete Documents Pictures Downloads sky_stuff Pictures $usb 2>/dev/null
[email protected] ~ $ rsync -a  .mozilla $usb
rsync: symlink "/media/don/TOSHIBA/Backup/.mozilla/firefox/d2cwhjsq.default-1603970778923/lock" -> "127.0.1.1:+9642" failed: Operation not permitted (1)
rsync error: some files/attrs were not transferred (see previous errors) (code 23) at main.c(1196) [sender=3.1.2]
[email protected] ~ $
Is this ok ??
Title: Re: peppermint won't boot
Post by: donwatson on July 31, 2021, 09:56:41 AM
I have plugged in the USB and ran the last line with this result

[email protected] ~ $ df | grep media
[email protected] ~ $

so it looks as if all is well. I have the Peppermint 10 iso downloaded on my windows desktop machine, I also have Rufus on the desktop machine but am unsure how to use it , can you help ??
I had a look at using RUFUS on the peppermintos.com forum but the example is dated 2016 and uses an earlier version.

Don
Title: Re: peppermint won't boot
Post by: Keith on July 31, 2021, 10:08:57 AM
Not so well, actually. 
If your Toshiba is plugged in and recognised, df | grep media ought to show a line containing /media/don/TOSHIBA as the last line.  Please try again.
Title: Re: peppermint won't boot
Post by: donwatson on July 31, 2021, 11:56:18 AM
Hi Keith,
I plugged it in and mounted it then ran the command, here it is

[email protected] ~ $ df | grep media
[email protected] ~ $ df | grep media
/dev/sdb1       15137856 14247632    890224  95% /media/don/TOSHIBA
[email protected] ~ $

Is this ok ??



Title: Re: peppermint won't boot
Post by: Keith on July 31, 2021, 12:01:45 PM
Perfect!  One usually has to wait a few seconds after plugging in a USB device to allow the system to recognise it.

I think it might be as well just to check that we really have backed up everything.  So:usb=/media/don/TOSHIBA/BackupThen cd $usbThenls -aThis will list everything that you have backed up, and it might be just as well if you have a look inside, e.g. the Documents directory. 
Let me know if it looks OK.

Keith
Title: Re: peppermint won't boot
Post by: donwatson on July 31, 2021, 12:19:22 PM
[email protected] ~ $ usb=/media/don/TOSHIBA/Backup
[email protected] ~ $ cd $usb
[email protected] /media/don/TOSHIBA/Backup $ ls -a
.  ..  Documents  Downloads  .mozilla  Pictures  sky_stuff
[email protected] /media/don/TOSHIBA/Backup $

It has backed up what I asked for and when I look through the directories they look like mirrors of the files on my HD. Great work.
Title: Re: peppermint won't boot
Post by: Keith on July 31, 2021, 12:26:13 PM
Well done, Don.  Now:cd ~Thenumount $usbThen df | grep mediaThe result should be a blank line.
Title: Re: peppermint won't boot
Post by: donwatson on July 31, 2021, 01:10:19 PM
[email protected] ~ $ usb=/media/don/TOSHIBA/Backup
[email protected] ~ $ cd $usb
[email protected] /media/don/TOSHIBA/Backup $ ls -a
.  ..  Documents  Downloads  .mozilla  Pictures  sky_stuff
[email protected] /media/don/TOSHIBA/Backup $ cd ~
[email protected] ~ $ umount $usb
umount: /media/don/TOSHIBA/Backup: not mounted.
[email protected] ~ $ df | grep media
/dev/sdb1       15137856 14247632    890224  95% /media/don/TOSHIBA
[email protected] ~ $
Strange result here ??


Title: Re: peppermint won't boot
Post by: Keith on July 31, 2021, 01:13:51 PM
Oh dear.  It works for me.  Tryumount /dev/sdb1
Title: Re: peppermint won't boot
Post by: donwatson on July 31, 2021, 01:17:54 PM
[email protected] ~ $ usb=/media/don/TOSHIBA/Backup
[email protected] ~ $ cd $usb
[email protected] /media/don/TOSHIBA/Backup $ ls -a
.  ..  Documents  Downloads  .mozilla  Pictures  sky_stuff
[email protected] /media/don/TOSHIBA/Backup $ cd ~
[email protected] ~ $ umount $usb
umount: /media/don/TOSHIBA/Backup: not mounted.
[email protected] ~ $ df | grep media
/dev/sdb1       15137856 14247632    890224  95% /media/don/TOSHIBA
[email protected] ~ $ cd ~
[email protected] ~ $ umount $usb
umount: /media/don/TOSHIBA/Backup: not mounted.
[email protected] ~ $ df | grep media
/dev/sdb1       15137856 14247632    890224  95% /media/don/TOSHIBA
[email protected] ~ $ umount /dev/sdb1
[email protected] ~ $
This ok ??


Title: Re: peppermint won't boot
Post by: Keith on July 31, 2021, 01:26:50 PM
...and now again justdf | grep media
Title: Re: peppermint won't boot
Post by: donwatson on July 31, 2021, 01:57:37 PM
[email protected] ~ $ df | grep media
[email protected] ~ $

Howzat  :)
Title: Re: peppermint won't boot
Post by: Keith on July 31, 2021, 02:15:22 PM
That's a relief!  You can now disconnect the USB HDD if you want to. 

You mention Rufus live-usb creator:  I have no experience of it, but if you have it installed and can remember how to use it, follow the instructions here: https://www.thepcinsider.com/create-bootable-linux-live-usb-rufus-windows/ (https://www.thepcinsider.com/create-bootable-linux-live-usb-rufus-windows/).  If your Rufus is a very old version it might not look like what you are shown there, in which case it would be good to update it. 

Alternatively you could install Unetbootin as it's easy to install and easy to use.  Your choice.

Keep us informed of progress.

Keith
Title: Re: peppermint won't boot
Post by: donwatson on July 31, 2021, 03:32:52 PM
Hi Keith,
The version shown in that link is 2.18.1213 and the version i have is 3.14.1788 and I can't understand it. It is the same as the setup shown on the peppermintos.com site that has not been updated since 2016.
Should I download unetbootin if that would be easier and would it be better creating it on a Linux computer or a Win 10 as I have both ??
Title: Re: peppermint won't boot
Post by: Keith on July 31, 2021, 04:25:40 PM
OK let's try installing Unetbootin.  If your Linux box is working reliably then why not use that?  It's ages since I installed Unetbootin so I'm not sure if this will work.  I found the instructions on https://unetbootin.github.io/linux_download.html (https://unetbootin.github.io/linux_download.html)
In a terminal enter:sudo add-apt-repository ppa:gezakovacs/ppaThensudo apt-get updateThensudo apt-get install unetbootin
And report progress.

Title: Re: peppermint won't boot
Post by: donwatson on July 31, 2021, 06:26:39 PM
I am sorry Keith. I have used the win10 machine with rufus and created the live USB.
I tried installing Peppermint 10 and it got so far but then came up with an error
"The grub-efi--amd64-signed package failed to install to /target/. Without the GRUB boot loader, the installed system will not boot".
There was some more about sending a report but I gave up and shut the laptop down. I am now working on the win 10 machine to send this message.
Can I set up Unetbootin on this win 10 machine and make another live USB from that using the failed rufus live USB ??

EDIT when I switch on the Linux laptop I get a screen that says GNU GRUB 2.04  ' Minimal BASH-like' line editing is supported. For the first word, TAB lists possible command completions. Anywhere else TAB lists possible device or file completions.
Title: Re: peppermint won't boot
Post by: Keith on July 31, 2021, 06:44:38 PM
Full marks for trying Rufus! 

Searching the web (https://forums.linuxmint.com/viewtopic.php?t=241379 (https://forums.linuxmint.com/viewtopic.php?t=241379)) came up with two possibilities to try before attempting the installation:
1. Make sure that your USB HDD (and any other device) is removed
2. "Try installing without an Internet connection (disable any wifi connection / disconnect the network cable). There is an issue affecting some users where GRUB fails to install when connected to the Internet."

Keith
Title: Re: peppermint won't boot
Post by: donwatson on July 31, 2021, 07:23:16 PM
Sorry I didn't see this earlier. I have been back to this win 10 machine and downloaded unetbootin. I have made another live USB from the failed rufus one. I have been back to the laptop and started (almost finished) installing and have met with the exact same problem "the grub package failed to install". This is almost a week I have been trying this and at my age I don't think it worth the hassle.
I will shut down the laptop and try and install Pep10 without the internet. I will let you know.
Title: Re: peppermint won't boot
Post by: donwatson on July 31, 2021, 08:03:33 PM
Hi Keith,
I am back and am on the laptop using Peppermint 10. It has been a bit of a struggle and I can only offer my heartfelt thanks for the work you have put in, I couldn't have done this without your guidance.
I tried the live USB again without the internet and it all went smoothly, I have just logged in to my service provider (SKY) and it seems ok.
I will let you know how I get on once I have settled down, Thanks again.
take care and stay safe
Don W
Title: Re: peppermint won't boot
Post by: Keith on July 31, 2021, 08:29:28 PM
This is very good news, Don.  Well done. 

Keith
Title: Re: peppermint won't boot
Post by: donwatson on August 01, 2021, 01:08:21 PM
Hi Keith,
Can you explain how to use the backup drive I made for this installation ??

I have met the first little problem already with Firefox, when I click on the icon it opens the Peppermint start page which I don't want. Do you know how I can alter this to open Firefox ??
Don
PS I have installed (I think) Google Chrome and it opens with the Peppermint OS page as well
Title: Re: peppermint won't boot
Post by: Keith on August 01, 2021, 01:38:02 PM
For future backups, plug in your USB HDD then wait a bit for it to be recognised, then usb=/media/don/TOSHIBA/Backupthen rsync -a -delete Documents Pictures Downloads sky_stuff Pictures .mozilla $usb 2>/dev/nullIf necessary we can make this simpler using "aliases" - (leave that for another time, I think). 

Firefox
Not sure what you mean here. 
1. By "Start page" do you mean the screen that appears once Peppermint has loaded?
2. Do you mean clicking on the FF icon (or the Chrome icon) in the menu?  And do you mean that clicking on it has simply no effect?
3. Are these the only icons that don't work?

Keith
Title: Re: peppermint won't boot
Post by: donwatson on August 01, 2021, 03:37:40 PM
Thanks for the info. on backups

I want to access my email accounts at GMail and Hotmail. When I click the Firefox or Google Chrome icons I get a PeppermintOS page with something about duckduckgo. As well as the peppermint page when I click on Google Chrome it says "Google Chrome isn't your default browser" 'Set Default'.
So what I am trying to say I can't access my emails
Don
Title: Re: peppermint won't boot
Post by: Keith on August 01, 2021, 03:56:17 PM
It looks like everything is working normally.

Unless I have misunderstood, from your description Firefox has started and sent you to the very secure DuckDuckGo search engine, which has been set as your default start page, rather than Google or Chrome (both of which track you all over the web and create a profile of your habits).  This is good. 

To access your emails, type into the address bar either hotmail.com or gmail.com (or gmail.co.uk is that's where you registered). 
Then log in as usual. 

Keith
Title: Re: peppermint won't boot
Post by: donwatson on August 01, 2021, 04:07:06 PM
Thanks again Keith, I have access to my accounts now.
Don
Title: Re: peppermint won't boot
Post by: Keith on August 01, 2021, 04:18:00 PM
If you are happy that all is well, please mark the title of your first post on this topic as [SOLVED].

Thank you.
   Keith
Title: Re: peppermint won't boot (SOLVED)
Post by: donwatson on August 04, 2021, 09:33:58 AM
Running well for a couple of days now but still got one or two niggles with minor (easily solved) things.
Thanks again for all your help
take care and stay safe
Don W