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General Help & Advice => Hardware Compatibility => Topic started by: donwatson on January 03, 2022, 06:21:34 pm

Title: Brother Printer problem (SOLVED)
Post by: donwatson on January 03, 2022, 06:21:34 pm
Hi All, I am in need of help (again).
I have a Brother MFC-J6930DW A3 Wireless Scanner/Copier/Printer that seems to have fallen out with my Linux computer running Peppermint 8 (I think, can't really remember).
I was printing today using my WIN10 computer but when I went to this Linux machine later to print it wouldn't print.
The error message was 'Could not start printer'
                                      'Please check your printer configuration'

I am at a loss and don't want to start fiddling with buttons etc. Is there anyone who could guide me as to how to get my set up working again or will I need to transfer files from my Linux machine to the Win 10 machine to get them printed ??
Hope someone can help.
Don W
Title: Re: Brother Printer problem
Post by: Gaz511 on January 03, 2022, 06:54:31 pm
Hi Don

My Brother HL-1112 printer also stopped working recently when I upgraded to Devuan Chimaera. When I looked at the print settings found that the Enabled box was no longer checked.

Unlikely you have the same error as you have not just upgraded Peppermint but probably worth checking anyway.
Title: Re: Brother Printer problem
Post by: donwatson on January 03, 2022, 08:47:57 pm
Thanks for that but I can't see an 'Enabled' box anywhere.
Don
EDIT Maybe I should just try a re-install of CUPS. I also found the 'Enable' box and it was still ticked. I think maybe a reinstall may be the way to go. ??
Title: Re: Brother Printer problem
Post by: Gaz511 on January 04, 2022, 11:25:04 am
Hi Don

Yes probably worth trying a re-install it won’t do any harm.
 The other problem I have had with Brother printers is that there linux drivers are 32bit so I have had to install the package “lib32z1” to enable them to work on a 64bit system. But as it sound like your printer has worked in the past this must must already have been done.

So many problems with printers over the years you can grow to hate CUPS!
Title: Re: Brother Printer problem
Post by: donwatson on January 04, 2022, 06:10:55 pm
Thanks Gaz511, I have been to Brother but can only find Win or Mac drivers.
I can print no problem from my Win 10 machine so I may just use that but I know myself that I will start to fiddle with this Linux machine and probably upset something along the way.
EDIT I have found the linux packages needed to connect my linux machine wirelessly to my Brother printer and I have given up. I will just use the Win 10 computer for my printing needs as it is a simple plug and play. Maybe 20 years ago I would try and link the two  but at my age I need specific instructions and these linux packages are too difficult for me.
Thanks for the help.
Don W
PS I enjoyed the forum when Mark was here as I knew he would iron out any boobs I made but sadly he is very much missed.
Title: Re: Brother Printer problem
Post by: donwatson on January 09, 2022, 07:27:03 pm
Hi All,
I am back again with this problem and need help. I have tried to install the drivers/packages from the Brother website but I have made a right muck up and got totally lost.
Can anyone help with what I need to do to get me printing again with this wireless printer. The last printer was ok as it was wireless/usb and if it stopped talking to the printer I just plugged the usb in and got a connection. This printer is only wireless and although it works in Windoze I prefer it to work in Linux Peppermint 9
Thanks for looking.
Don W
Title: Re: Brother Printer problem
Post by: Keith on January 10, 2022, 10:08:45 am
Hi Don.

You've probably done this, but I show it for other users in the same boat......
1. Go to https://support.brother.com/g/b/downloadtop.aspx?c=gb&lang=en&prod=mfcj6930dw_us_eu_as (https://support.brother.com/g/b/downloadtop.aspx?c=gb&lang=en&prod=mfcj6930dw_us_eu_as)
2. In "Step 1 click on Linux.      In "Step 2" click on "Linux (Deb)".     Click on "OK"
    This will get you to https://support.brother.com/g/b/downloadlist.aspx?c=gb&lang=en&prod=mfcj6930dw_us_eu_as&os=128 (https://support.brother.com/g/b/downloadlist.aspx?c=gb&lang=en&prod=mfcj6930dw_us_eu_as&os=128)
3. Under "Utilities" click on "Driver Install Tool"
    This will get you to https://support.brother.com/g/b/downloadend.aspx?c=gb&lang=en&prod=mfcj6930dw_us_eu_as&os=128&dlid=dlf006893_000&flang=4&type3=625 (https://support.brother.com/g/b/downloadend.aspx?c=gb&lang=en&prod=mfcj6930dw_us_eu_as&os=128&dlid=dlf006893_000&flang=4&type3=625)
4. {Clicking on "Compatible Model" shows that your printer is indeed supported.}
5. Scroll down to the bottom then
6. While holding down the Shift key, click on the blue "Agree to the EULA and Download" key to download the drivers.   
    This will get you to https://support.brother.com/g/b/downloadhowto.aspx?c=gb&lang=en&prod=mfcj6930dw_us_eu_as&os=128&dlid=dlf006893_000&flang=4&type3=625 (https://support.brother.com/g/b/downloadhowto.aspx?c=gb&lang=en&prod=mfcj6930dw_us_eu_as&os=128&dlid=dlf006893_000&flang=4&type3=625) and also open a download dialogue box. 
7. Select "Save" and "OK".  This will save the compacted file that looks looks like "linux-brprinter-installer-2.2.3-1" to your usual download directory (usually "Downloads") - make a note of the file name.
8.  The dialogue box will disappear to show the instructions which you should follow.  Replace the "*"s with the numbers in your file name.  If the command fails then prepend "sudo" to your commands.  (More detailed instructions are also here: https://help.brother-usa.com/app/answers/detail/a_id/52188/~/install-drivers-%28deb-or-rpm%29-using-the-driver-install-tool---linux (https://help.brother-usa.com/app/answers/detail/a_id/52188/~/install-drivers-%28deb-or-rpm%29-using-the-driver-install-tool---linux))
9.  You will be asked for your printer's URI.  This is your network's address of your printer. You can get this from your printer's menu system or from a terminal command sudo lpinfo -v" where you look for something like network socket://192.168.1.73:9100. Ignore "network" and copy the rest.

I don't have a Brother printer so can't guarantee the result, but let us know how you get on.  By the way, to avoid confusion "lpinfo" is lower case for "LPINFO".

Keith
Title: Re: Brother Printer problem
Post by: donwatson on January 10, 2022, 10:22:40 am
Thanks for this Keith. I hate the thought of losing a printer on Linux as this is my main machine. I will try out this explanation of what to do after I have been to the doc's.
I will gather the stuff I have downloaded into a folder and will take note of the things you have mentioned to start over again.
Thanks again.
take care and stay safe.
Don W
PS I will be back
Title: Re: Brother Printer problem
Post by: donwatson on January 10, 2022, 01:50:31 pm
Hi Keith,
I have done quite a bit of what you advised but seem to have come unstuck at the final hurdle, When I enter sudo lpinfo -v" into the terminal it says "lpinfo: cups-deviced failed to execute."
When I look in the printer menu under WiFi it says "IP Address 192.168.0.95" is this the number I should use ??
PS I have had a look in the Downloads directory and there are now 11 of these files about the brother printer. Looks fairly serious stuff.
Title: Re: Brother Printer problem
Post by: Keith on January 10, 2022, 01:59:01 pm
The error message is not encouraging.   
Please paste the whole output of the sudo lpinfo -v command. 
Title: Re: Brother Printer problem
Post by: donwatson on January 10, 2022, 03:24:09 pm
Hi Keith ,is this what you want


[email protected] ~/Downloads $ sudo lpinfo -v
lpinfo: cups-deviced failed to execute.
[email protected] ~/Downloads $ sudo lpinfo -v"
Title: Re: Brother Printer problem
Post by: Keith on January 10, 2022, 03:29:15 pm
Have you ever had this printer working on your Linux computer?
Title: Re: Brother Printer problem
Post by: donwatson on January 10, 2022, 03:44:32 pm
Yes
Title: Re: Brother Printer problem
Post by: Keith on January 10, 2022, 05:34:00 pm
Try this:
Enter localhost:631 into the address bar of your web browser.  This should bring up the CUPS page.
If it does:
Click  on the Adding Printers and Classes button. 
Click on Manage printers

Let me know the result.
Title: Re: Brother Printer problem
Post by: donwatson on January 10, 2022, 06:06:10 pm
When I click on Adding Printers and Classes it returns "Not Found"
Title: Re: Brother Printer problem
Post by: Keith on January 10, 2022, 06:12:05 pm
Go back one page, or click on the "Administration" button in the page's menu bar, then click on "Find new printers" and report the result. 
Title: Re: Brother Printer problem
Post by: donwatson on January 10, 2022, 06:23:26 pm
When I click on "Administration" it returns "Not Found".
Whatever I click on it returns "Not Found"
Title: Re: Brother Printer problem
Post by: Keith on January 10, 2022, 06:35:20 pm
What's the output from
Code: [Select]
ls /usr/share/doc/cups
Title: Re: Brother Printer problem
Post by: donwatson on January 10, 2022, 07:28:27 pm
Is this it
[email protected] ~ $ ls /usr/share/doc/cups
online-docs
[email protected] ~ $
Title: Re: Brother Printer problem
Post by: Keith on January 10, 2022, 07:41:03 pm
I was clutching at straws there.
 
Try looking at your printer's wireless network menu and printing out the Wireless LAN Report. 
You can find the meaning of error any codes here: https://download.brother.com/welcome/doc100595/cv_mfc6930dw_asoce_rg.pdf (https://download.brother.com/welcome/doc100595/cv_mfc6930dw_asoce_rg.pdf)
This will tell you if the printer is talking to the router.
Title: Re: Brother Printer problem
Post by: donwatson on January 10, 2022, 08:07:19 pm
I have printed the Network Configuration page from the printer and can see no error messages.
The printer is ok with Win 10 but just will not respond to this Linux Peppermint 9 machine.
Title: Re: Brother Printer problem
Post by: Keith on January 10, 2022, 08:09:00 pm
Oh yes - I forgot - sorry. 
I'll think about it and come back tomorrow.
Title: Re: Brother Printer problem
Post by: Keith on January 10, 2022, 08:29:54 pm
Are you writing these posts on your Linux or Windows computer?
Title: Re: Brother Printer problem
Post by: donwatson on January 10, 2022, 08:36:49 pm
On my Linux machine as I have used this machine for about 10 years now.
The win 10 is a (fairly) recent addition and is a desktop mainly used for games.
I use the LInux laptop for most things.
PS Why can't I award Karma ?? I am sure I used to.
Title: Re: Brother Printer problem
Post by: Keith on January 11, 2022, 09:45:28 am
The fact that /usr/share/doc/cups has only one file is is odd if CUPS had ever been installed. 

Does your System-Settings/Printers show the printer?
If so, can you delete it then re-install it?

Title: Re: Brother Printer problem
Post by: donwatson on January 11, 2022, 03:55:21 pm
Hi Keith,
Sorry I am so late back.
The System Settings>Printers now show 2 printers. So I must have stirred something up.
System Settings> Printers>Brother_MFC_J6930DW   
  and                                 >MFCJ6930DW

When I try to print with MFCJ6930DW mothing happens
When I try and print with Brother_MFC_J6930DW a dialogue box appears that says
   "Could not start printer.
Please check your print configuration "

When I check the usr>share>cups there are 13 folders and 4 files in it.
Title: Re: Brother Printer problem
Post by: Keith on January 11, 2022, 04:04:54 pm
...and what's the other one, Don?
Title: Re: Brother Printer problem
Post by: donwatson on January 11, 2022, 04:15:43 pm
These are the 2 printers that show in the settings
  MFCJ6930DW  and Brother_MFC_J6930DW  they have 2 different icons but 2 different results when I try to use them ???
Title: Re: Brother Printer problem
Post by: Keith on January 11, 2022, 05:12:43 pm
.....and what are the two different results, Don?
Title: Re: Brother Printer problem
Post by: donwatson on January 11, 2022, 05:47:04 pm
When I try to print using MFCJ6930DW, nothing happens, and no errors appear or anything.

When I try to print using Brother_MFC_J6930DW then a dialogue box opens that says   "Could not start printer.
Please check your print configuration "

I have deleted both printers that were showing in the box so there are no printers installed.
How should I install the printer ? using the brother website tools ? or using the System>Printers>??
Title: Re: Brother Printer problem
Post by: Keith on January 11, 2022, 05:55:11 pm
Use the System>Printers, Don. 
Title: Re: Brother Printer problem
Post by: donwatson on January 11, 2022, 06:52:25 pm
I don't know what to do ?? It  says Select a Device and gives an option of "Enter URI" or "Network Printer". What am I looking for ? a  network  printer ??
Title: Re: Brother Printer problem
Post by: Keith on January 11, 2022, 07:08:19 pm
Network printer.
Title: Re: Brother Printer problem
Post by: donwatson on January 11, 2022, 07:28:55 pm
I'm sorry Keith, I haven't a clue as to what is happening here. It will take forever to get this sorted. I now have 2 options, "Find Network printer" or "Windows Printer via Samba". Whichever I select it throw up more multiple choice questions or just plain questions that I haven't a clue as to how to answer.
I think we will need to call it quits here as it is far to complicated. I know I can work on this Linux machine and save my work to a pen drive and plug that straight in to the printer.
Title: Re: Brother Printer problem
Post by: Keith on January 11, 2022, 07:34:17 pm
Don't worry, Don.  Just try Find Network printer which is, after all, what we want it to do, and post the choices it gives you.
Title: Re: Brother Printer problem
Post by: donwatson on January 11, 2022, 08:04:27 pm
OK, when I choose Find Network Printer it gives me a dialogue box that says Host: beside a blank box looks like I need to tell it the Host ?
Title: Re: Brother Printer problem
Post by: Keith on January 12, 2022, 10:13:21 am
In the Host box type the printer IP address that you found earlier, click on the "Find" button and report the results.   
Title: Re: Brother Printer problem
Post by: donwatson on January 12, 2022, 07:55:08 pm
Hi Keith,
I have carried out your suggestion and this is what happened
When I enter the IP in the 'Host' box, another box opens underneath that says 'Port Number' and it is 9100
On the left side of the page under 'Network Printer' there is a long list of addresses, at the top (and selected ) is JetDirect (192.168.0.95), the next line down says 'IPP (192.168.0.95) and below that is a long list of lines all saying '192.168.0.95
On the right at the bottom of the page underneath where it says 'Port Number' is a box headed 'Connection' and it says in this box "AppSocket/HP JetDirect"
On top of all this is a dialogue box that says
"Authentication"
"You must log in to access 192.168.0.95"
Username
Domain
Password
with cancel/ok buttons below that
I am afraid that is as much as I can do at the moment so I will wait to hear what you think
Title: Re: Brother Printer problem
Post by: Keith on January 13, 2022, 11:45:38 am
Quote
"Authentication"
"You must log in to access 192.168.0.95"
Username
Domain
Password
It looks like it's asking you to access your router to validate your changes but I recognise only "Password" - I've never had to enter Username or Domain on my system. 

I'll look through your posts and have another think. 

Keith
Title: Re: Brother Printer problem
Post by: donwatson on January 13, 2022, 01:40:33 pm
Thanks for sticking with this Keith. I have lost all interest in printing using Linux. The Win10 machine prints what I want and I can download the stuff I want printed from this Linux machine to a pen drive and plug it straight in to the printer.
Title: Re: Brother Printer problem
Post by: Keith on January 13, 2022, 02:08:30 pm
OK Don.

I am sorry that I haven't been able to help you.  Perhaps another Member will have the solution, and if I find it I'll let you know.

Keith
Title: Re: Brother Printer problem
Post by: donwatson on January 13, 2022, 04:13:09 pm
You would think it would be a bit easier than this to install a printer on a Linux system. I have tried repeatedly to use the instructions from the Brother site but keep coming to a halt at different points and I don't understand what they are looking for most of the time. I may go to Peppermint OS in the states and see if they have any ideas.
Thanks again for trying and I will be in touch if anything turns up.
take care and stay safe
Don W
 
Title: Re: Brother Printer problem
Post by: Keith on January 13, 2022, 06:12:18 pm
Yes, please do tell us if you find the solution.

Best wishes, Don

Keith
Title: Re: Brother Printer problem (SOLVED)
Post by: donwatson on January 14, 2022, 10:09:39 am
I finally found a site that solved my problem. I can't remember a name or where the links are but I will look for them and see what I can find, although I don't have a great hope of finding anything as it was yesterday afternoon and I have forgotten everything.
Don
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