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Messages - Rich J

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Guys, I installed Google-Chrome in my notebook and while I was not booting with proprietary drivers, Google-Chrome was working fine. After I chose to use the proprietary drivers from Nvidia (Nvidia Performance Mode) or Intel (Intel Power Saving), Google-Chrome suddenly blinks the screen and then closes abruptly. This does not happen with Firefox browser. Would someone have a suggestion to offer me?

1 - how did you install Chrome?  From Synaptic or as a download from elsewhere?
2 - is there any compelling reason why you need proprietary drivers?  If Chrome was working fine with the native driver, why change it?
3 - are you saying that, when testing with either the NVidia or Intel driver you get the same issue?  And where did you download those drivers from?
4 - have you had a recent kernel update?  Sometimes this can cause previously working software to play up.  If so, try reverting to an older kernel and test again.

Proprietary drivers have been an issue for a long time and the 'solutions' offered compare to the numbers of stars in the heavens and each one dependent upon the individual set-up!  Without knowledge of full system specs etc it is nigh impossible to offer any relevant advice.  If it was me, I would revert to the native driver unless, as I say, there is a compelling reason not to.  ;)


Hi Guys,
I am 70 years old and my eyes are not so good as before. The letters in my Linux Mint 19.3 running in my notebook Acer Nitro 5 is too smal. I wish I could see it as larger letters. How could I get it?

Hi nogueira13 - you might try this......

Right click within the panel area, then on Properties, click Expand, then increase the pixel number in the size box.  Close the Panel Properties box.  This should increase the size (depth) of the panel and the icon and text size within it.  ;)  I have my panel size set to 40 pixels, for example.  You can also choose where upon the screen you want your panel to be (orientation) - mine is at the bottom.


Ubuntu / Re: My Linux system stops booting at the splash screen.
« on: March 19, 2020, 09:25:03 am »
Hi coder and welcome!

As Keith says, we need much more info about your laptop and distro in order to help. 

Plug in your charging cable and see if the battery indicator shows signs of the battery holding charge.  If not, switch off, remove the battery and switch on again.  The lappy 'should' fire up from there - at least into the POST sequence. 

If it boots successfully, open a terminal and see below*

If it shows no sign of booting, switch off and plug in the medium you used originally to load Linux on to the lappy (USB drive or DVD?  NB: you may have to enter your BIOS to change the boot order to allow such medium to be 1st in the list).  If that runs, go to 'Try Linux' (or similar) and then open a terminal.

*Copy and paste this command into terminal

Code: [Select]
inxi -Fx 

then copy and paste the results into your post.

Hopefully, this will give us some idea of where the problem lies   ;)


News and Events / Re: FORUM MODERATORS
« on: March 12, 2020, 09:49:47 am »

Code: [Select]
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/ |/ _ \ / _ \ _ / _ \ / _ \ _ / _ \ / _ \         
| | | | | | | (_) | | | | | (_) | | | | | |       
| | |_| | |_| |_| |_| | |_| |_| |_| | |_| |  _ _ _
|_|\___/ \___/(_)\___/ \___/(_)\___/ \___/  (_|_|_)

Hi MP - It would appear that Mods are a bit thin on the ground........! 

I have no experience of forum moderation so don't know if I would be a suitable candidate or not so can you give me a bit of a 'heads-up', please? 

What exactly is involved?  How much time is needed to devote to it?  Would a high-ish level of Linux knowledge be required? Etc, etc.

I'm just a general, fairly moderate level user of Linux, (getting on for 8yrs or so now), and while I'm ok in following methodology (inputting quoted code into terminals, posting results etc) I have no experience of writing that code in the first instance.  Hence my ability to provide solutions would be VERY limited.  I may be able to help with issues from my personal experience and point others to it but that would be about it.  Would that be enough, in the meantime?

As I said in my PM, it would be a great shame if the collective knowledge on here was to be lost through lack of interest, so trying to keep things alive until another 'guru' comes forward would be a good thing, I think.

Your thoughts would be appreciated.


Hi I've just installed Ubuntu Linux onto my Toshiba Satellite Pro laptop and the touch pad is not working. I have to plug in a usb mouse. Is there something I can do to get the touchpad working. I did go into mouse and touchpad settings and can see the touchpad is switched to on. I'm completely new to linux so need it explained in simple terms.  Many thanks

Hi - and welcome to the forums.  Answers will be a little slow in coming at present sadly due to the untimely passing of Mark Greaves and the community is still at 6's and 7's. 

It would be helpful if you can post the system specs and Ubuntu version you are running.

If you 'Google' this - Toshiba Satellite Pro touch pad not working, there are some promising results, so try and work through those.  Post back if you run into difficulty and need further assistance.

BTW - is there a particular reason why you went for Ubuntu?  Did you have a look-see at any other Linux distros?


General Help & Advice / Re: Scanner not working
« on: February 19, 2020, 10:22:18 pm »
Hi Melissa - I have the same generic scanner as graeme (mine is branded Artec Ultima 2000)  and both he and Mark helped me get mine running a few years ago.  Try this out and see if it works.

First, click on this link -  and go to post #9.  (The link to Peppermint is still live, I've just tried it)

Follow the instructions as read except where it says "find the 3 lines that read..." 

Instead of "Artec Ultimate 2000", look for your scanner name in the list and uncomment those two lines below it as instructed.

Follow the rest of the instructions and test your scanner.

If it doesn't work, go back to the beginning of post #9 and follow the instructions as written - ie: uncomment the "Artec Ultimate 2000" lines instead.

Try your scanner again.

It looks like this scanner is a basic one that was branded many ways.  Hopefully these instructions will be good for all of them in the list as the software seems to be identical for all.

Let us know how you get on


General Discussion / Re: Mark Greaves (PC Netspec) - Passing Away
« on: January 16, 2020, 09:01:42 am »
This is very sad news indeed and our heartfelt condolences go out to Mark's family and friends at this difficult time.

I never knew Mark, but felt as though I did.  I came to Linux about 10 years ago and, as many do, stumbled on this site by accident whilst searching for information.  What a good day that was!  Mark was always prepared to help no matter how simple or complicated the issue and his advice and clear instructions were much appreciated by all. 

I'm sure I speak for everyone who frequents these forums and has benefitted from Mark's expertise over the years in saying - Thank You Mark, for everything you have done in helping me to understand about Linux and for getting me out of the holes I had dug for myself.  May you rest in peace.


Not having a go at you personally Rich .. just something I felt I had to say about those sites (pet hate of mine I'm afraid) ;)

Mainly it's more about the wording than the content which seems to confuse new users, I get fed up of new users coming to the forum asking "if this stuff is necessary/essential, why isn't it done out of the box?". We don't mind explaining why defaults are chosen, we just wish people weren't being confused in the first place.

This stuff ISN'T necessary/essential, the 'tweaks' will depend on the system and user preference .. and some of which IMHO shouldn't be attempted/done unless the implications are FULLY understood.
(for example - setting a root password instead of using 'sudo' to elevate privileges, which is the default for a reason .. the benefits/drawbacks of each method aren't well explained on the site, with new users just pushed towards the authors preference without explanation)

I just think if someone is going to author such a site with new users as the target audience, the author should use it more as a teaching opportunity rather than an opinion piece (this is the way **I** like my system) with little explanation .. and please, drop the **ESSENTIAL** tags, they are bound to confuse (even scare) new users.

No worries, no offence taken  ;)  I would never knowingly post bad advice so I've removed the link.   :)

Internet Connectivity / Re: Broadband speed issue
« on: November 20, 2019, 08:42:51 am »
IIRC, WiCD doesn't support IPv6* .. so maybe all you needed to do was set IPv4 to "Ignored" in network manager (and maybe set a static IP).

That said, if WiCD is doing the job, may as well stick with it ;)

*According to a 'net search, neither does Virgin, sadly!   ::)  I'll keep things as they are for now as I'm still waiting for Virgin's feedback.   ;)

Thanks again


Sorry Rich J but...

Oh I hate those "10 things to do after installing <insert distro-name>" type websites and/or articles.
(with clickbait subtitles like "1. TEN ESSENTIAL ACTIONS:")

They sound like things that are **ESSENTIAL**, and for the majority of users they are absolutely NOT .. they are just what the site author likes to do on his system and the vast majority are simply opinion and 'preference'.
(at what point did setting the terminal semi-transparent become ESSENTIAL ::))

If the distro developers thought they were **ESSENTIAL**, they'd already be done out of the box .. but for some reason the site/article author thinks he knows better than the distro developers ::)
(so why isn't the author making his own distro?)

In fact the author of a similar (maybe the same?) site originally did one for Peppermint (for clarity I should add here that I'm the team lead at Peppermint), but after I suggested on our forum that some of his suggestions could be considered dangerous unless the user understood them (and people who understood them were likely not the visitors to his website), he went off in a huff and removed the Peppermint page entirely .. which BTW was fine by me, I'd much rather people with questions ask via the official channel (our forum) :)

I'd suggest there are a few things on that site that should be viewed with caution (for example, setting a root password) .. and NONE of it is **ESSENTIAL** unless you choose to make it so.

I posted the link really to give an idea of how a complete beginner could see how Linux is infinitely configurable and that there is plenty of advice available, especially in acquiring Linux and installing it.  I should have perhaps, stressed the point more strongly that everything in Linux is a personal choice and that any changes made or advice taken, whether from an official site or not, always carries some risk and that should be borne in mind.  Personally, I tried out some of the things, others I didn't bother with, understanding that it was entirely my responsibility to do so and I would expect anyone else to do the same.  I have no vested interest other than trying to help a fellow traveller, as I have been helped many times myself.......

Internet Connectivity / Re: Broadband speed issue
« on: November 19, 2019, 04:22:59 pm »
Whats the output from:
Code: [Select]
lspci -vnn | grep -i net
Code: [Select]
Code: [Select]
inxi -Fz
Code: [Select]
iwlist scan

As requested -

Code: [Select]
lspci -vnn | grep -i net
04:00.0 Ethernet controller [0200]: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller [10ec:8168] (rev 16)
Subsystem: Gigabyte Technology Co., Ltd Onboard Ethernet [1458:e000]

lo        no wireless extensions.

enp4s0    no wireless extensions.

inxi -Fz
  Host: richard-H310M-S2V-2-0 Kernel: 4.15.0-70-generic x86_64 bits: 64
  Desktop: MATE 1.20.1 Distro: Linux Mint 19.1 Tessa
  Type: Desktop Mobo: Gigabyte model: H310M S2V 2.0 v: x.x serial: <filter>
  UEFI [Legacy]: American Megatrends v: F10 date: 09/20/2018
  Topology: Quad Core model: Intel Core i3-8100 bits: 64 type: MCP L2 cache: 6144 KiB
  Speed: 800 MHz min/max: 800/3600 MHz Core speeds (MHz): 1: 800 2: 800 3: 800 4: 800
  Device-1: Intel 8th Gen Core Processor Gaussian Mixture Model driver: i915 v: kernel
  Display: x11 server: X.Org 1.19.6 driver: modesetting unloaded: fbdev,vesa
  resolution: 1440x900~60Hz
  OpenGL: renderer: Mesa DRI Intel UHD Graphics 630 (Coffeelake 3x8 GT2)
  v: 4.5 Mesa 19.0.8
  Device-1: Intel 200 Series PCH HD Audio driver: snd_hda_intel
  Device-2: Trust Widescreen 3MP Webcam type: USB driver: snd-usb-audio,uvcvideo
  Sound Server: ALSA v: k4.15.0-70-generic
  Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet driver: r8169
  IF: enp4s0 state: up speed: 1000 Mbps duplex: full mac: <filter>
  Local Storage: total: 465.76 GiB used: 42.37 GiB (9.1%)
  ID-1: /dev/sda vendor: Crucial model: CT500MX500SSD1 size: 465.76 GiB
  ID-1: / size: 72.83 GiB used: 11.51 GiB (15.8%) fs: ext4 dev: /dev/sda1
  ID-2: /home size: 374.95 GiB used: 30.86 GiB (8.2%) fs: ext4 dev: /dev/sda5
  System Temperatures: cpu: 27.8 C mobo: 6.8 C
  Fan Speeds (RPM): N/A
  Processes: 168 Uptime: 43m Memory: 7.67 GiB used: 813.6 MiB (10.4%) Shell: bash
  inxi: 3.0.27

iwlist scan
lo        Interface doesn't support scanning.

enp4s0    Interface doesn't support scanning.

I discovered that Network Manager was at fault by not handling the signal correctly, possibly as a result of the outage.  To test that, I've swapped it out for WICD (enp4s0 in the list) and speeds now seem to be correct.  I am monitoring at present and have a ticket with Virgin to test again from their end, just to be sure.  It does look as though the driver is ok after all but I'd still like to check it and ensure it's configured correctly also.

And there is no WiFi on this rig - not needed.

Thanks, Rich

Hi Alan!  And welcome from another 'silver surfer' in the UK!

My preference is Linux Mint Mate v19 on my main computer and the lighter version (XFCE) on an old laptop.  These have a familiar look and feel of Windows but work in a very different way 'under the hood'.  Much, MUCH, more secure, for a start!  If your rig runs W7 then you shouldn't have a problem running Mint but if you do, any issues can be dealt with swiftly (especially on this site!) and, regarding the command line, it's mostly a matter of copy/pasting the instruction into it and away you go!  Nothing to worry about there!

There's a ton of stuff online about how to get Linux and install it, so take a while to research would be my advice.  Mint (and others) are mainstream Linux and I would recommend going for one of those, especially for a 'newbie', as they generally run straight from the box and have all the bits and bobs within that most general users require. 
At first the amount of choice is daunting but see that as a good thing.  Linux is all about what you want and how you want to use it.  Once you have your 'distro' of choice up and running, you are free to modify it in any way you want.  No more  'get what you are given' - no more worry about security.  If you don't like a particular application, then remove it and try something else!  Linux is infinitely configurable. 

Like you, I began with W 3.1 but your constitution must be stronger than mine 'cos I only lasted as far as Vista!  I made the change to Linux almost 10 years ago and truthfully, there has been the odd bump in the road but nothing that put me off Linux and nowhere near the issues I used to get with Windows.  I really enjoy using it everyday.  No way would I go back!  And for any of those 'naysayers' who dismiss Linux (they live amongst us!) just ask them if they use a smartphone.  Android is a version of Linux - say no more!

Hope this helps - and good luck!


Edit:  Removed link

Internet Connectivity / Re: Broadband speed issue
« on: November 18, 2019, 08:54:10 am »
I left things to settle over the weekend and have just checked my stats on both computer (wired) and Smartphone (wireless) to the same server.

Computer - Ping: 9ms,  Down:  3.00Mbps,  Up:  2.00Mbps

Phone -      Ping: 24ms,  Down: 19.19Mbps,  Up:  2.39Mbps

Which does suggest there's an issue at my end? 

Either with the Homeplugs connectivity (quite possible, but the ping figure is a puzzle) or my network settings/driver are wrong or have become skewed in some way, maybe through a recent update? 

How do I test please, if the network set up is working properly and that I do have the correct driver?



Update:  I've taken the Homeplugs out of the equation by moving the router back to the office and wired directly to the computer.  Test is as follows -

Ping:  8ms,    Download:  4.06Mbps,   Upload:  1.99Mbps

So no improvement, which rules out the Homeplugs as the problem.  So, it's either my config and/or network driver that's at fault, the hub itself is playing up, or Virgin have me 'throttled' for some reason.   I've messaged Virgin Technical to get them to look into the hub but would still like to check my set-up, if poss, in the meantime.       

Internet Connectivity / Re: Broadband speed issue
« on: November 16, 2019, 08:43:17 pm »
what's the output from
Code: [Select]

and I take it you've tried rebooting both the PC and router ?
(have you tried turning it off and on again ;D)

Hi Mark!  Yes to both - several times!  About the only thing I haven't done that's just occurred to me, is deleting the ethernet connection and re-setting it.  Do you think that's worth a try?

info as requested -

Code: [Select]
richard@richard-H310M-S2V-2-0:~$ ifconfig
enp4s0: flags=4163<UP,BROADCAST,RUNNING,MULTICAST>  mtu 1500
        inet  netmask  broadcast
        inet6 fe80::b62e:99ff:fe29:661  prefixlen 64  scopeid 0x20<link>
        ether b4:2e:99:29:06:61  txqueuelen 1000  (Ethernet)
        RX packets 1189  bytes 1203436 (1.2 MB)
        RX errors 0  dropped 0  overruns 0  frame 0
        TX packets 1127  bytes 158661 (158.6 KB)
        TX errors 4  dropped 0 overruns 0  carrier 0  collisions 0

lo: flags=73<UP,LOOPBACK,RUNNING>  mtu 65536
        inet  netmask
        inet6 ::1  prefixlen 128  scopeid 0x10<host>
        loop  txqueuelen 1000  (Local Loopback)
        RX packets 247  bytes 22499 (22.4 KB)
        RX errors 0  dropped 0  overruns 0  frame 0
        TX packets 247  bytes 22499 (22.4 KB)
        TX errors 0  dropped 0 overruns 0  carrier 0  collisions 0

Basically, I'm trying to find out where the fault (if any) lies, before I set off on a rant at Virgin!  I must say I'm becoming a bit disappointed with VM, from having years of near flawless service there seems to be a different culture at work.  Probably cost-cutting like many other companies, but that's a different issue....  Sign of the times  ::)

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