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Messages - emegra

#1
Linux Support / Re: My scanner doesn´t work on Ubuntu
August 01, 2021, 07:24:11 PM
Matilda wiping Ubuntu and installing Peppermint won't fix the problem, Peppermint is Ubuntu, don't be disheartened there's a few other firmware files we can try, The one I tried was the one I thought most likely to work but maybe I was wrong, so if you're prepared to stick with me I'm prepared to keep trying

What do you want to do ?


Graeme
#2
Linux Support / Re: My scanner doesn´t work on Ubuntu
August 01, 2021, 07:01:30 PM
Ok that looks good to me

Try your scanner now



Graeme
#3
Linux Support / Re: My scanner doesn´t work on Ubuntu
August 01, 2021, 06:52:16 PM
Ok we're nearly there Matilda
now copy & paste the following command into the terminal

sudo chmod 744 /usr/share/sane/gt68xx/PS1Dfw.usb

then once again

sudo ls -l  /usr/share/sane/gt68xx

then post the output

Graeme
#4
Linux Support / Re: My scanner doesn´t work on Ubuntu
August 01, 2021, 06:43:59 PM
Ok that's my fault Matilda I'm sorry

try this


sudo cp ~/Downloads/PS1Dfw.usb /usr/share/sane/gt68xx/

Then

ls -l  /usr/share/sane/gt68xx

Then post the output



Graeme

#5
Linux Support / Re: My scanner doesn´t work on Ubuntu
August 01, 2021, 06:36:44 PM
Quote
Nothing much seemed to happen there Emegra!

That's ok, all we need to do now is place the file I sent you into that folder you just created and the set the permissions, so paste the following into the terminal

cp ~/Downloads/PS1Dfw.usb /usr/share/sane/gt68xx/

Then post output of

ls -l  /usr/share/sane/gt68xx


Graeme
#6
Linux Support / Re: My scanner doesn´t work on Ubuntu
August 01, 2021, 04:47:02 PM
Hi Matila

There's a few steps we have to go through I needed to know /usr/share/sane was on your system before we could proceed

please copy and paste into the terminal the following command

sudo mkdir /usr/share/sane/gt68xx

then let me know when you've done that

Graeme
#7
Hi  peejay

Have you tried rebooting the hub ?



Graeme
#8
Ok Matilda

copy & paste the following command into the terminal then post back the terminal output

sudo mkdir /usr/share/sane


Graeme

#9
Linux Support / Re: Frequent crashing of 18.04
July 08, 2021, 01:09:08 PM
QuoteI have the USB flashdrive I used to install which I think I can run as an OS. Is that what you mean.

Yeah that's what I mean, if it continues to crash running the live USB then it's most likely a hardware issue, like many things it's a process of elimination, figuring out if the problem is hardware or software would be a good place to start.

Try to figure out if the crash occurs under any particular conditions or while running any particular software or process, if you can nail it down to a single application try running that application from the terminal the read the terminal output for clues.

At this point it's kinda difficult to offer anything more constructive


Good luck

Graeme

#10
Linux Support / Re: Frequent crashing of 18.04
July 08, 2021, 08:07:35 AM
Hi RATTLEBACK

If the crashing is random then it could be a difficult one to nail down, the problem sounds like it could be hardware rather than a software issue.

It might be worth trying running a live disc for a while to see if the problem persists, if it does then it could be overheating or maybe a faulty memory stick or some other physical issue.

Do you have a live disc you can try ?
#11
Hi Matilda
Can you confirm you have the file I sent you in ~/Downloads ?
#12
When you're ready Matilda, place the file I sent you in your ~/Downloads folder then post here when it's done and we'll take it from there





Graeme
#13
I suspect it's showing up because it's there, even though it's deactivated, I don't see what harm it's doing,

If it's an ethernet card you're using you could physically remove it or if it's integrated  you may be able to turn it off in the BIOS if it's troubling you.

Out of curiosity why is an ethernet connection impossible ?



Graeme
#14
Hi Melissa

I had the same scanner Melissa with the same issue,

Your scanner needs a firmware file, placed in /usr/share/sane/gt68xx/, I have this file if you private message me your email address I'll send it to you and then help you place it in the right path, if you're not comfortable giving me your email address we'll find another way to pass the file on to you


Graeme
#15
Thanks Keith

Sorry about that I think it's an age thing  :-[