Acer aspire one.....No Wi-Fi (Solved-Hardware failure)

[Jocklad 1]

 Trying to connect to wi-fi on Peppermint 5.

 Machine will connect on a wi-fi dongle.........driver problem...?.

 jocklad 

[Mark Greaves (PCNetSpec)]

Which model of AA1 ?

What's the output from:

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rfkill list

and

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nmcli nm status

and

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sudo lshw -C network

One last thing .. occasionally (but rarely) the wireless adapter seems to 'disappear' on my AA1 zg5, to get it back I have to follow this routine:-

Shut down the AA1
Remove the power lead and battery (so it has NO power)
Press the power button (to discharge any remaining power in the motherboards capacitors)
Replace the battery and power lead
Fire up the AA1

Then the wireless adapter reappears .. not saying this is the problem you're having but it would be a good idea to rule it out by going through that procedure

[Jocklad 1]

Hi Mark: Model D255-2DQrr

[email protected] ~ $ rfkill list
2: phy2: Wireless LAN
   Soft blocked: no
   Hard blocked: no
[email protected] ~ $ sudo lshw -C network
[sudo] password for george:
  *-network               
       description: Ethernet interface
       product: AR8152 v1.1 Fast Ethernet
       vendor: Qualcomm Atheros
       physical id: 0
       bus info: [email protected]:01:00.0
       logical name: eth0
       version: c1
       serial: 1c:75:08:09:08:8b
       capacity: 100Mbit/s
       width: 64 bits
       clock: 33MHz
       capabilities: pm msi pciexpress vpd bus_master cap_list ethernet physical tp 10bt 10bt-fd 100bt 100bt-fd autonegotiation
       configuration: autonegotiation=on broadcast=yes driver=atl1c driverversion=1.0.1.1-NAPI latency=0 link=no multicast=yes port=twisted pair
       resources: irq:45 memory:57000000-5703ffff ioport:5000(size=128)
  *-network
       description: Wireless interface
       physical id: 1
       bus info: [email protected]:3
       logical name: wlan1
       serial: e8:94:f6:17:ce:a5
       capabilities: ethernet physical wireless
       configuration: broadcast=yes driver=rt2800usb driverversion=3.13.0-38-generic firmware=0.29 ip=192.168.43.106 link=yes multicast=yes wireless=IEEE 802.11abgn
[email protected] ~ $

[Mark Greaves (PCNetSpec)]

was that with the USB wireless adapter plugged in ?

If so can you post the output from:

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sudo lshw -C network

WITHOUT the USB wireless adapter plugged in.

And confirm you've tried that routine I mentioned above.

[Jocklad 1]

Yes the adapter was plugged in.

Have De-Powered as you suggested.

Without the adapter plugged in:

[email protected] ~ $ sudo lshw -C network
[sudo] password for george:
  *-network               
       description: Ethernet interface
       product: AR8152 v1.1 Fast Ethernet
       vendor: Qualcomm Atheros
       physical id: 0
       bus info: [email protected]:01:00.0
       logical name: eth0
       version: c1
       serial: 1c:75:08:09:08:8b
       capacity: 100Mbit/s
       width: 64 bits
       clock: 33MHz
       capabilities: pm msi pciexpress vpd bus_master cap_list ethernet physical tp 10bt 10bt-fd 100bt 100bt-fd autonegotiation
       configuration: autonegotiation=on broadcast=yes driver=atl1c driverversion=1.0.1.1-NAPI latency=0 link=no multicast=yes port=twisted pair
       resources: irq:45 memory:57000000-5703ffff ioport:5000(size=128)
[email protected] ~ $

[Mark Greaves (PCNetSpec)]

OK, unless there's some way of disabling Wireless in the BIOS (or possibly via a hardware switch) it looks like it's most likely a hardware failure as the system boesn't seem to be finding a wireless adapter at all.

What's the output from:

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lspci -vnn | grep -i net

and

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dmesg | grep -i 14e4

You can run those with or without the USB wireless adapter in place

[EDIT]

Can you also post the output from:

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lsmod

[Jocklad 1]

[email protected] ~ $ lspci -vnn | grep -i net
01:00.0 Ethernet controller [0200]: Qualcomm Atheros AR8152 v1.1 Fast Ethernet [1969:2060] (rev c1)
[email protected] ~ $ dmesg | grep -i 14e4
[email protected] ~ $

[Jocklad 1]

[email protected] ~ $ lsmod
Module                  Size  Used by
hid_generic            12492  0
usbhid                 47070  0
hid                    87604  2 hid_generic,usbhid
ctr                    12905  2
ccm                    17496  2
arc4                   12536  2
rt2800usb              26581  0
rt2x00usb              20041  1 rt2800usb
rt2800lib              83150  1 rt2800usb
rt2x00lib              48886  3 rt2x00usb,rt2800lib,rt2800usb
mac80211              546051  3 rt2x00lib,rt2x00usb,rt2800lib
cfg80211              409394  2 mac80211,rt2x00lib
crc_ccitt              12627  1 rt2800lib
rfcomm                 53664  0
bnep                   18895  2
bluetooth             342208  10 bnep,rfcomm
snd_hda_codec_realtek    59259  1
snd_hda_intel          42730  3
snd_hda_codec         164067  2 snd_hda_codec_realtek,snd_hda_intel
snd_hwdep              13272  1 snd_hda_codec
snd_pcm                85501  2 snd_hda_codec,snd_hda_intel
snd_page_alloc         14230  2 snd_pcm,snd_hda_intel
snd_seq_midi           13132  0
snd_seq_midi_event     14475  1 snd_seq_midi
snd_rawmidi            25135  1 snd_seq_midi
snd_seq                55383  2 snd_seq_midi_event,snd_seq_midi
i915                  709887  4
acer_wmi               31735  0
snd_seq_device         14137  3 snd_seq,snd_rawmidi,snd_seq_midi
sparse_keymap          13708  1 acer_wmi
snd_timer              28584  2 snd_pcm,snd_seq
drm_kms_helper         48868  1 i915
drm                   244037  5 i915,drm_kms_helper
snd                    60939  16 snd_hda_codec_realtek,snd_hwdep,snd_timer,snd_pcm,snd_seq,snd_rawmidi,snd_hda_codec,snd_hda_intel,snd_seq_device,snd_seq_midi
soundcore              12600  1 snd
i2c_algo_bit           13197  1 i915
coretemp               13195  0
joydev                 17101  0
serio_raw              13230  0
parport_pc             31981  0
lpc_ich                16864  0
ppdev                  17391  0
mac_hid                13037  0
wmi                    18673  1 acer_wmi
lp                     13299  0
video                  18903  2 i915,acer_wmi
parport                40836  3 lp,ppdev,parport_pc
ahci                   25579  2
psmouse                91329  0
libahci                27214  1 ahci
atl1c                  40949  0
[email protected] ~ $

[Mark Greaves (PCNetSpec)]

Can you post the contents of

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gedit /etc/udev/rules.d/70-persistent-net.rules

[Jocklad 1]

# This file was automatically generated by the /lib/udev/write_net_rules
# program, run by the persistent-net-generator.rules rules file.
#
# You can modify it, as long as you keep each rule on a single
# line, and change only the value of the NAME= key.

# PCI device 0x1969:0x2060 (atl1c)
SUBSYSTEM=="net", ACTION=="add", DRIVERS=="?*", ATTR{address}=="1c:75:08:09:08:8b", ATTR{dev_id}=="0x0", ATTR{type}=="1", KERNEL=="eth*", NAME="eth0"

# PCI device 0x8086:0x0083 (iwlwifi)
SUBSYSTEM=="net", ACTION=="add", DRIVERS=="?*", ATTR{address}=="00:26:c7:af:f9:a2", ATTR{dev_id}=="0x0", ATTR{type}=="1", KERNEL=="wlan*", NAME="wlan0"

# USB device 0x:0x (cdc_ether)
SUBSYSTEM=="net", ACTION=="add", DRIVERS=="?*", ATTR{address}=="58:2c:80:13:92:63", ATTR{dev_id}=="0x0", ATTR{type}=="1", KERNEL=="eth*", NAME="eth1"

# USB device 0x:0x (rt2800usb)
SUBSYSTEM=="net", ACTION=="add", DRIVERS=="?*", ATTR{address}=="e8:94:f6:17:ce:a5", ATTR{dev_id}=="0x0", ATTR{type}=="1", KERNEL=="wlan*", NAME="wlan1"

[Mark Greaves (PCNetSpec)]

any output from:

Code: [Select]

dmesg | grep 0083

?

[Jocklad 1]

[email protected] ~ $ dmesg | grep 0083
[email protected] ~ $


Nothing Mark.

Jocklad

[chemicalfan]

A bit leftfield, but you could try downloading & booting a Knoppix USB drive - they have the best autodetection of hardware.
Just for confirmation that the wifi chip is dead

[Jocklad 1]

 Thanks for your valiant effort Mark.

 Will tell him to get a wi-fi dongle as least he will get online.

 Will mark thread as hardware failure.

 Thanks again

 Jocklad 

 

[Mark Greaves (PCNetSpec)]

OK, 70-persistent-net.rules seems to suggest at some point an intel wireless adapter was connected with the vendor:device ID string [8086:0083] .. this device is NOT now being detected as present at all.

So either...

a) there's some way of turning off the wireless hardware in the BIOS (and it's somehow been triggered)
b) there's a hardware switch on the PC somewhere that does the same thing (unlikely as the hardware is normally detected but disabled)
c) a hardware failure (card has died or needs re-seating)

One last thing to try .. try that routine again, but this time when you hit the power button (without power) hold it for say 20 seconds .. then put it all back together .. boot and see if:

Code: [Select]

lspci -vnn | grep -iA2 net

lists an intel wireless adapter.