WiFi does not connect (SOLVED)

[donwatson]

Hi Mark,
I am having a bit of bother lately getting the WiFi to connect (again).
The icon on the screen shows 100% connectivity, but when I try to log on to a site the screen says it can't connect.
I tried on the Windows machine and everything is ok. When I come back to my Linux machine it is all working now.
I have printed off the instructions I received in an earlier thread and will follow them when this occurs again.
Hope you can understand what I am saying. I will return. 

take care
Don W

[Mark Greaves (PCNetSpec)]

So what you're saying is:-

Linux is randomly dropping the wireless connection to the router ?
or
It doesn't drop the connection to the router .. but for a while Linux is unable to access the WEB even though networkmanager says the connection to the router is solid ?

Next time it happens, can you check if you're able to ping the IP address of your router, and ping Google by IP address and hostname
ping -c 5 <ip.address.of.router>
eg.
ping -c 5 192.168.0.1
and

Code: [Select]

ping -c 5 216.58.210.35

and

Code: [Select]

ping -c 5 google.co.uk

[donwatson]

Hi Mark,
I have been at this all morning and am now about to give up with frustration. 
I have tried the suggestion to ping

ping -c 5 216.58.210.35
and I get 'Network is unreachable'

and when I try

ping -c 5 google.co.uk
I get 'unknown host google.co.uk'

[Mark Greaves (PCNetSpec)]

The ping of your routers local IP was probably the most important one .. can you do that next time.

Do you know your routers local IP address ?

[donwatson]

Hi Mark,
I have rebooted the Linux machine and have connected with the router via cable. 
I have an internet connection ok and I have pinged as suggested and I get this

don@ldwatson ~ $ ping -c 5 216.58.210.35
PING 216.58.210.35 (216.58.210.35) 56(84) bytes of data.
64 bytes from 216.58.210.35: icmp_seq=1 ttl=52 time=23.7 ms
64 bytes from 216.58.210.35: icmp_seq=2 ttl=52 time=23.3 ms
64 bytes from 216.58.210.35: icmp_seq=3 ttl=52 time=21.2 ms
64 bytes from 216.58.210.35: icmp_seq=4 ttl=52 time=24.1 ms
64 bytes from 216.58.210.35: icmp_seq=5 ttl=52 time=21.2 ms

--- 216.58.210.35 ping statistics ---
5 packets transmitted, 5 received, 0% packet loss, time 4005ms
rtt min/avg/max/mdev = 21.208/22.754/24.133/1.272 ms
don@ldwatson ~ $ ping -c 5 google.co.uk
PING google.co.uk (216.58.210.35) 56(84) bytes of data.
64 bytes from lhr14s23-in-f3.1e100.net (216.58.210.35): icmp_seq=1 ttl=52 time=23.4 ms
64 bytes from lhr14s23-in-f3.1e100.net (216.58.210.35): icmp_seq=2 ttl=52 time=24.4 ms
64 bytes from lhr14s23-in-f3.1e100.net (216.58.210.35): icmp_seq=3 ttl=52 time=27.5 ms
64 bytes from lhr14s23-in-f3.1e100.net (216.58.210.35): icmp_seq=4 ttl=52 time=26.4 ms
64 bytes from lhr14s23-in-f3.1e100.net (216.58.210.35): icmp_seq=5 ttl=52 time=33.1 ms

--- google.co.uk ping statistics ---
5 packets transmitted, 5 received, 0% packet loss, time 4006ms
rtt min/avg/max/mdev = 23.470/26.997/33.138/3.388 ms
don@ldwatson ~ $
Is this ok ?

[donwatson]

Hi Mark,
I am just back and on the computer and the internet is working on the WiFi. ??
This is weird.

[Mark Greaves (PCNetSpec)]

Don there's no point in running the ping command whilst connected with an ethernet cable .. that will tell me nothing about the wireless connection.

and

I need you (when wireless isn't working, and without an ethernet connection)) to attempt to ping YOUR ROUTERS IP address, NOT 216.58.210.35

Do you know your routers IP address ? <-- please answer this question

If you're not sure of your routers IP address, whilst wireless is working please post the output from:

Code: [Select]

route -n

and/or

Code: [Select]

ip route show

[donwatson]

Hi Mark,
Are these what I need
don@ldwatson ~ $ route -n
Kernel IP routing table
Destination     Gateway         Genmask         Flags Metric Ref    Use Iface
0.0.0.0         192.168.0.1     0.0.0.0         UG    0      0        0 wlan0
192.168.0.0     0.0.0.0         255.255.255.0   U     9      0        0 wlan0
don@ldwatson ~ $

and
don@ldwatson ~ $ ip route show
default via 192.168.0.1 dev wlan0  proto static
192.168.0.0/24 dev wlan0  proto kernel  scope link  src 192.168.0.2  metric 9
don@ldwatson ~ $

[Mark Greaves (PCNetSpec)]

Spot on

Next time the wireless drops out, can you (without connecting an ethernet cable) run the following commands and copy their output to a text file

Code: [Select]

ping -c 5 192.168.0.1

and

Code: [Select]

ifconfig

and

Code: [Select]

iwconfig

and

Code: [Select]

sudo iwlist scan

and

Code: [Select]

rfkill list

and

Code: [Select]

sudo lshw -C network

once you've got the output saved in a text file .. connect to the router with an ethernet cable and post the output back here.

Would be a good idea to copy the above commands to a text file on your desktop whilst networking is still working .. so you have them ready to run the next time wireless drops out

[donwatson]

Hi Mark,
The connection dropped this evening so I ran the commands you suggested.
I have copied and pasted to a text file can I paste it here ?

take care
Don W

[donwatson]

Hi Mark,
How can I insert the text I copied to the Text Editor.
I can click on 'Copy' and when I click here the options to 'Paste' are greyed out.

[Mark Greaves (PCNetSpec)]

I take it you highlighted all the text in the text editor .. then clicked "Copy" whilst it was highlighted ?

You *should* be able to "Paste" here .. when "Paste" is greyed out it normally means the clipboard is empty.

Try installing a clipboard manager such as clipit

Code: [Select]

sudo apt-get install clipit

then run clipit from the menu (or reboot) to load it.

IIRC before having a clipboard manager you need to keep both applications open (gedit and the browser) to be able to copy/paste between them.

[donwatson]

Hi Mark,
don@ldwatson ~ $ ping -c 5 192.168.0.1
connect: Network is unreachable
don@ldwatson ~ $ ifconfig
eth0      Link encap:Ethernet  HWaddr 00:90:f5:f3:67:bf 
          UP BROADCAST MULTICAST  MTU:1500  Metric:1
          RX packets:0 errors:0 dropped:0 overruns:0 frame:0
          TX packets:0 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000
          RX bytes:0 (0.0 B)  TX bytes:0 (0.0 B)

lo        Link encap:Local Loopback 
          inet addr:127.0.0.1  Mask:255.0.0.0
          inet6 addr: ::1/128 Scope:Host
          UP LOOPBACK RUNNING  MTU:65536  Metric:1
          RX packets:864 errors:0 dropped:0 overruns:0 frame:0
          TX packets:864 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:0
          RX bytes:67956 (67.9 KB)  TX bytes:67956 (67.9 KB)

wlan0     Link encap:Ethernet  HWaddr a4:db:30:c7:44:e8 
          inet6 addr: fe80::a6db:30ff:fec7:44e8/64 Scope:Link
          UP BROADCAST MULTICAST  MTU:1500  Metric:1
          RX packets:2 errors:0 dropped:0 overruns:0 frame:0
          TX packets:2 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000
          RX bytes:330 (330.0 B)  TX bytes:288 (288.0 B)

don@ldwatson ~ $ iwconfig
eth0      no wireless extensions.

lo        no wireless extensions.

wlan0     IEEE 802.11bgn  ESSID:off/any 
          Mode:Managed  Access Point: Not-Associated   Tx-Power=20 dBm   
          Retry  long limit:7   RTS thr=2347 B   Fragment thr:off
          Power Management:off
         
don@ldwatson ~ $ sudo iwlist scan
sudo: unable to resolve host ldwatson
[sudo] password for don:
eth0      Interface doesn't support scanning.

lo        Interface doesn't support scanning.

wlan0     Scan completed :
          Cell 01 - Address: 7C:4C:A5:DD:2C:7D
                    Channel:6
                    Frequency:2.437 GHz (Channel 6)
                    Quality=14/70  Signal level=-96 dBm 
                    Encryption key:on
                    ESSID:"SKY9380E"
                    Bit Rates:1 Mb/s; 2 Mb/s; 5.5 Mb/s; 11 Mb/s; 18 Mb/s
                              24 Mb/s; 36 Mb/s; 54 Mb/s
                    Bit Rates:6 Mb/s; 9 Mb/s; 12 Mb/s; 48 Mb/s
                    Mode:Master
                    Extra:tsf=000000338a0e4ed3
                    Extra: Last beacon: 588ms ago
                    IE: Unknown: 0008534B593933383045
                    IE: Unknown: 010882848B962430486C
                    IE: Unknown: 030106
                    IE: Unknown: 2A0104
                    IE: Unknown: 2F0104
                    IE: IEEE 802.11i/WPA2 Version 1
                        Group Cipher : CCMP
                        Pairwise Ciphers (1) : CCMP
                        Authentication Suites (1) : PSK
                    IE: Unknown: 32040C121860
                    IE: Unknown: 0B050400230000
                    IE: Unknown: 2D1AAC181BFFFF000000000000000000000000000000000000000000
                    IE: Unknown: 3D1606080400000000000000000000000000000000000000
                    IE: Unknown: 7F03000008
                    IE: Unknown: DD800050F204104A0001101044000102103B000103104700103709C9AA4B662229C82524204BF8879B1021000842726F6164636F6D1023000842726F6164636F6D1024000631323334353610420004313233341054000800060050F20400011011000A42726F6164636F6D415010080002200C103C0001011049000600372A000120
                    IE: Unknown: DD090010180204000C0000
                    IE: Unknown: DD180050F2020101800003A4000027A4000042435E0062322F00
          Cell 02 - Address: 20:0C:C8:7D:08:18
                    Channel:1
                    Frequency:2.412 GHz (Channel 1)
                    Quality=50/70  Signal level=-60 dBm 
                    Encryption key:on
                    ESSID:"VM185937-2G"
                    Bit Rates:1 Mb/s; 2 Mb/s; 5.5 Mb/s; 11 Mb/s; 6 Mb/s
                              9 Mb/s; 12 Mb/s; 18 Mb/s
                    Bit Rates:24 Mb/s; 36 Mb/s; 48 Mb/s; 54 Mb/s
                    Mode:Master
                    Extra:tsf=0000006cff75f180
                    Extra: Last beacon: 848ms ago
                    IE: Unknown: 000B564D3138353933372D3247
                    IE: Unknown: 010882848B960C121824
                    IE: Unknown: 030101
                    IE: Unknown: 050400010000
                    IE: Unknown: 0706474220010D14
                    IE: Unknown: 2A0104
                    IE: Unknown: 32043048606C
                    IE: Unknown: 2D1AAD011BFFFF0000000000000000000000000000000406E6E70D00
                    IE: Unknown: 3D1601001100000000000000000000000000000000000000
                    IE: Unknown: 4A0E14000A002C01C800140005001900
                    IE: Unknown: 7F0101
                    IE: Unknown: DD180050F2020101830003A4000027A4000042435E0062322F00
                    IE: Unknown: DD0900037F01010000FF7F
                    IE: IEEE 802.11i/WPA2 Version 1
                        Group Cipher : TKIP
                        Pairwise Ciphers (2) : CCMP TKIP
                        Authentication Suites (1) : PSK
                    IE: WPA Version 1
                        Group Cipher : TKIP
                        Pairwise Ciphers (2) : CCMP TKIP
                        Authentication Suites (1) : PSK
                    IE: Unknown: DD220050F204104A00011010440001021057000101103C0001011049000600372A000120
          Cell 03 - Address: 7C:4C:A5:33:2F:C1
                    Channel:11
                    Frequency:2.462 GHz (Channel 11)
                    Quality=12/70  Signal level=-98 dBm 
                    Encryption key:on
                    ESSID:"SKY35CA0"
                    Bit Rates:1 Mb/s; 2 Mb/s; 5.5 Mb/s; 11 Mb/s; 18 Mb/s
                              24 Mb/s; 36 Mb/s; 54 Mb/s
                    Bit Rates:6 Mb/s; 9 Mb/s; 12 Mb/s; 48 Mb/s
                    Mode:Master
                    Extra:tsf=000000aa855b6183
                    Extra: Last beacon: 2144ms ago
                    IE: Unknown: 0008534B593335434130
                    IE: Unknown: 010882848B962430486C
                    IE: Unknown: 03010B
                    IE: Unknown: 050400010000
                    IE: Unknown: 2A0104
                    IE: Unknown: 2F0104
                    IE: IEEE 802.11i/WPA2 Version 1
                        Group Cipher : CCMP
                        Pairwise Ciphers (1) : CCMP
                        Authentication Suites (1) : PSK
                    IE: Unknown: 32040C121860
                    IE: Unknown: 2D1AEC181BFFFF000000000000000000000000000000000000000000
                    IE: Unknown: 3D160B080000000000000000000000000000000000000000
                    IE: Unknown: DD180050F204104A00011010440001021049000600372A000120
                    IE: Unknown: DD090010180201F02C0000
                    IE: Unknown: DD180050F2020101800003A4000027A4000042435E0062322F00

don@ldwatson ~ $ rfkill list
0: hci0: Bluetooth
   Soft blocked: no
   Hard blocked: no
1: phy0: Wireless LAN
   Soft blocked: no
   Hard blocked: no
don@ldwatson ~ $ sudo lshw -C network
sudo: unable to resolve host ldwatson
  *-network               
       description: Wireless interface
       product: RTL8723AE PCIe Wireless Network Adapter
       vendor: Realtek Semiconductor Co., Ltd.
       physical id: 0
       bus info: pci@0000:02:00.0
       logical name: wlan0
       version: 00
       serial: a4:db:30:c7:44:e8
       width: 64 bits
       clock: 33MHz
       capabilities: pm msi pciexpress bus_master cap_list ethernet physical wireless
       configuration: broadcast=yes driver=rtl8723ae driverversion=3.13.0-46-generic firmware=N/A latency=0 link=no multicast=yes wireless=IEEE 802.11bgn
       resources: irq:18 ioport:e000(size=256) memory:f7d00000-f7d03fff
  *-network
       description: Ethernet interface
       product: RTL8101E/RTL8102E PCI Express Fast Ethernet controller
       vendor: Realtek Semiconductor Co., Ltd.
       physical id: 0.2
       bus info: pci@0000:03:00.2
       logical name: eth0
       version: 06
       serial: 00:90:f5:f3:67:bf
       size: 10Mbit/s
       capacity: 100Mbit/s
       width: 64 bits
       clock: 33MHz
       capabilities: pm msi pciexpress msix vpd bus_master cap_list ethernet physical tp mii 10bt 10bt-fd 100bt 100bt-fd autonegotiation
       configuration: autonegotiation=on broadcast=yes driver=r8169 driverversion=2.3LK-NAPI duplex=half firmware=rtl8402-1_0.0.1 10/26/11 latency=0 link=no multicast=yes port=MII speed=10Mbit/s
       resources: irq:41 ioport:d000(size=256) memory:f0004000-f0004fff memory:f0000000-f0003fff
don@ldwatson ~ $
Is this what is needed. ??

[Mark Greaves (PCNetSpec)]

OK try this
(disables both firmware link power saving and software link power saving)

Open a terminal and run:

Code: [Select]

sudo gedit /etc/modprobe.d/rtl8723ae.conf

when a BLANK file opens, add a single line that reads:-

Code: [Select]

options rtl8723ae fwlps=0 swlps=0

SAVE the file and exit gedit.

Now REBOOT to load the changes.

[donwatson]

Hi Mark,
I have carried out the above instructions and rebooted.
Everything seems ok, will I give it a couple of days before marking solved ?