Author Topic: HELP my Ubuntu notebook has crashed!  (Read 2799 times)

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Offline Melissa

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Re: HELP my Ubuntu notebook has crashed!
« Reply #30 on: October 28, 2018, 10:44:00 pm »
Yes but takes a few attempts, it's on the black screen I mentioned in the last message. It was working great last night, so weird.

Chromebook dear, I love you, you never let me down. If only you had 4GB RAM and could work my scanner---
My computers: Asus notebook x102B, running on Ubuntu. Asus c300 Chromebook and an old Dell inspiron mini netbook running on Mint.


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Offline Melissa

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My computers: Asus notebook x102B, running on Ubuntu. Asus c300 Chromebook and an old Dell inspiron mini netbook running on Mint.


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Offline Melissa

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Re: HELP my Ubuntu notebook has crashed!
« Reply #32 on: October 28, 2018, 10:45:56 pm »
Let me know if there is anything else I could try. Except taking it apart! I have no idea how to fix hardware.
My computers: Asus notebook x102B, running on Ubuntu. Asus c300 Chromebook and an old Dell inspiron mini netbook running on Mint.


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Offline Mark Greaves (PCNetSpec)

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Re: HELP my Ubuntu notebook has crashed!
« Reply #33 on: October 28, 2018, 10:46:24 pm »
Okay if it turns on but just ends up at that message, this MAY be fixable.

But we'll have to pick this up tomorrow evening .. bed beckons.

Have you got an Ubuntu/Mint/Peppermint LiveUSB ?
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Offline Melissa

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Re: HELP my Ubuntu notebook has crashed!
« Reply #34 on: October 28, 2018, 10:55:08 pm »
Okay if it turns on but just ends up at that message, this MAY be fixable.

But we'll have to pick this up tomorrow evening .. bed beckons.

Have you got an Ubuntu/Mint/Peppermint LiveUSB ?

No, but I have a data stick so I could download a distro onto it to try. Thanks Mark.
My computers: Asus notebook x102B, running on Ubuntu. Asus c300 Chromebook and an old Dell inspiron mini netbook running on Mint.


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Offline Mark Greaves (PCNetSpec)

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Re: HELP my Ubuntu notebook has crashed!
« Reply #35 on: October 28, 2018, 11:02:13 pm »
Okay we'll get onto that tomorrow .. have you got a Windows or Linux PC ?

If so, download the peppermint 9 64bit ISO onto it
https://peppermintos.com/iso/Peppermint-9-20180621-amd64.iso

and i'll post instructions to write it to a USB stick tomorrow evening.
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Offline Melissa

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Re: HELP my Ubuntu notebook has crashed!
« Reply #36 on: October 28, 2018, 11:14:43 pm »
Okay we'll get onto that tomorrow .. have you got a Windows or Linux PC ?

If so, download the peppermint 9 64bit ISO onto it
https://peppermintos.com/iso/Peppermint-9-20180621-amd64.iso

and i'll post instructions to write it to a USB stick tomorrow evening.

I only have that old Dell netbook with Mint on it and my Chromebook Mark. The netbook has only 1GB RAM on it and a very tiny SSD drive, so I dunno if it will have the space to load that ISO onto it. I will have to give you the system specs on it first to see it can handle it.
My computers: Asus notebook x102B, running on Ubuntu. Asus c300 Chromebook and an old Dell inspiron mini netbook running on Mint.


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Offline Melissa

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Re: HELP my Ubuntu notebook has crashed!
« Reply #37 on: October 28, 2018, 11:22:21 pm »
Sorry forgot to answer your battery question: looking at the back of it it doesn't look like it is removable no. That is- there is no compartment like you see in those older Dells.
My computers: Asus notebook x102B, running on Ubuntu. Asus c300 Chromebook and an old Dell inspiron mini netbook running on Mint.


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Offline Melissa

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Re: HELP my Ubuntu notebook has crashed!
« Reply #38 on: October 29, 2018, 03:11:52 pm »
The iso is now on my little Dell netbook ( which has Mint on it) Mark. I've been reading up on kernel panic. It could be a number of things causing the problem- faulty hardware or a bug in a software the articles say.

I rang the Polish computer guy for a bit of advice and he said sometimes hard drives go kaput for no apparent reason and he had a lady come in with an Asus notebook recently and its hard drive had died too. I'm cycling up there with it soon as I have finished my coffee as he can give me an idea what's wrong with it and if he would  need to fix it ( which will have to wait til next month as I'm broke right now).

I had another look on ebay for Dell latitude E's and saw this:

https://www.ebay.co.uk/itm/Dell-Latitude-E6320-Core-i5-2520M-2-50GHz-4GB-Ram-320GB-Windows-7-10-Laptop/153132851628?_trkparms=aid%3D555017%26algo%3DPL.CASSINI%26ao%3D1%26asc%3D54810%26meid%3D8c34f3aa85e445588c6288e936a9c012%26pid%3D100505%26rk%3D1%26rkt%3D1%26%26itm%3D153132851628&_trksid=p2045573.c100505.m3226

If I had £107 right now that would be mine pronto!






My computers: Asus notebook x102B, running on Ubuntu. Asus c300 Chromebook and an old Dell inspiron mini netbook running on Mint.


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Offline Melissa

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Re: HELP my Ubuntu notebook has crashed!
« Reply #39 on: October 29, 2018, 07:53:47 pm »
The notebook has now been deposited to the Polish computer repair shop. The young man that looked at it said that the HD/inside needs looking at. He could not boot it to GRUB either, so it has been passed to the technician to look at.
« Last Edit: October 29, 2018, 07:55:56 pm by Melissa »
My computers: Asus notebook x102B, running on Ubuntu. Asus c300 Chromebook and an old Dell inspiron mini netbook running on Mint.


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Offline Mark Greaves (PCNetSpec)

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Re: HELP my Ubuntu notebook has crashed!
« Reply #40 on: October 30, 2018, 11:21:15 am »
Sorry I wasn't about last night Melissa .. stupidly busy day.

BTW, the E6320 is only a 12" screen .. and you'd still want an SSD ;)



The model numbers of Dell E series Latitudes tells you quite a lot...

E5 (now E3) = 'budget' business class machine (though still very solidly built, even a budget business class is generally better built than a consumer class machine)
E6 (now E5) = 'mainstream' business class machine
E7 = premium 'ultrabook' model

E6040 = 2010 model
E6140 = 2011 model
E6240 = 2012 model
E6340 = 2013 model
E6440 = 2014 model


and

E6320 = 12" screen
E6330 = 13" screen
E6340 = 14" screen
E6350 = 15" screen


They all end with 0

https://en.wikipedia.org/wiki/Dell_Latitude
« Last Edit: October 30, 2018, 11:50:47 am by Mark Greaves (PCNetSpec) »
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Offline Melissa

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Re: HELP my Ubuntu notebook has crashed!
« Reply #41 on: October 30, 2018, 11:14:01 pm »
Thanks for the information on the Dells Mark.  Duly noted. I know I'd want an SSD but it all depends upon the price as I have a very limited budget. I'm hoping the Polish computer guy can fix the Asus notebook so I could use that for now and then be able to save up for a Dell E.

He is going to call me tomorrow when he's had a proper look at it.
My computers: Asus notebook x102B, running on Ubuntu. Asus c300 Chromebook and an old Dell inspiron mini netbook running on Mint.


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Offline Mark Greaves (PCNetSpec)

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Re: HELP my Ubuntu notebook has crashed!
« Reply #42 on: October 31, 2018, 01:02:31 pm »
If he needs to take it apart (and specially if he needs to replace the hard drive), NOW would  be the time have him replace the hard drive with an SSD ;)
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Offline Melissa

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Re: HELP my Ubuntu notebook has crashed!
« Reply #43 on: October 31, 2018, 01:16:10 pm »
If he needs to take it apart (and specially if he needs to replace the hard drive), NOW would  be the time have him replace the hard drive with an SSD ;)

I had thought of that, but that would have had to wait until pay day. BUT! He just rang me and said the hard drive is fine and that there was some error with the Ubuntu. My bro must have made some mistake  when he put it on.

He said to put another distro on there. I told him I have the iso for Peppermint on my Dell netbook.

I just owe him £10 for checking it, so will collect it tomorrow.

Is it ok still for your help putting Peppermint on it?

I will save up for an SSD or one of those Dells for the near future. I need a Linux computer asap so I can start earning money tutoring online ( which will then enable me to save up for either an SSD for it or one of those Dells with an SSD).

I can't tell you how relieved I am that the hard drive is not defective.

Oh and he said yes, the battery is dead but they are expensive to replace so said to just use the mains to power it up.
« Last Edit: October 31, 2018, 01:20:46 pm by Melissa »
My computers: Asus notebook x102B, running on Ubuntu. Asus c300 Chromebook and an old Dell inspiron mini netbook running on Mint.


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Offline Mark Greaves (PCNetSpec)

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Re: HELP my Ubuntu notebook has crashed!
« Reply #44 on: October 31, 2018, 10:31:50 pm »
Sure :)

Can you remember which versison of Mint was on the netbook that you downloaded the Peppermint 9 ISO onto ?
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