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Offline Osmond

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printing
« on: February 16, 2019, 01:07:09 pm »
Asus Zenbook UX301. Peppermint 8. USB connection to HP Photosmart C4280. Cannot print. Message "Device communication error" Can you please help

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Offline Mark Greaves (PCNetSpec)

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Re: printing
« Reply #1 on: February 16, 2019, 05:18:09 pm »
Try deleting the printer in "Printers".

Then installing hplip-gui
Code: [Select]
sudo apt-get install hplip-gui
then look for "HPLIP Toolbox" in your menu, and add your printer using that.
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Offline Osmond

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Re: printing
« Reply #2 on: February 17, 2019, 11:54:00 am »
Should have said Peppermint 9.
Cannot delete Printer.
In Terminal cannot insert password
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Offline Mark Greaves (PCNetSpec)

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Re: printing
« Reply #3 on: February 17, 2019, 01:29:39 pm »
Go to

Menu > Settings > Printers

right-click on your printer .. select "Delete"


When entering your password into the terminal nothing will be echoed to screen (not even ******), but your password **IS** going in, so just type your password then hit enter.
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Offline Osmond

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Re: printing
« Reply #4 on: February 18, 2019, 10:28:04 am »
Right clicking has no effect. However, HPLIP Status Service--HP Device Manager--Configure--Select printer/FAX queues to Remove offers a Remove button bottom right. Does this remove the printer?

Incidentally my version of HPLIP is 3-17 -10 which is not the latest.

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Offline Keith

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Re: printing
« Reply #5 on: February 19, 2019, 09:46:37 pm »
In "System Settings/Printers":   if right clicking does not provide a menu (strange), then highlight the printer (left click on it) then click "Printer/Delete"
OR
In HP-Device-Manager;  highlight the printer in the left-hand column then click the red button at the top (next to the green button) to remove the printer.  Works in version 3.16.3

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Offline Osmond

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Re: printing
« Reply #6 on: February 20, 2019, 11:18:41 am »
Printer has been removed and re-installed. Cannot print Test Page.
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Offline Mark Greaves (PCNetSpec)

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Re: printing
« Reply #7 on: February 20, 2019, 01:31:27 pm »
Are you sure this printer is working, because the HP Photosmart C4280 is supposed to be fully supported by hplip ?
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Offline Osmond

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Re: printing
« Reply #8 on: February 20, 2019, 04:22:03 pm »
Yes, printer working perfectly using another laptop. On the peppermint one I keep getting "Device communication error (5012)
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Offline Mark Greaves (PCNetSpec)

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Re: printing
« Reply #9 on: February 20, 2019, 04:31:02 pm »
Have you set it up as a network printer ?

what's the output from
Code: [Select]
lsusb
and
Code: [Select]
hp-check
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Offline Osmond

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Re: printing
« Reply #10 on: February 20, 2019, 05:16:35 pm »
 geoffrey@Robert ~ $ lsusb
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 006: ID 03eb:8a03 Atmel Corp.
Bus 001 Device 005: ID 1bcf:2987 Sunplus Innovation Technology Inc.
Bus 001 Device 004: ID 8087:0a2a Intel Corp.
Bus 001 Device 003: ID 03f0:5c11 Hewlett-Packard PhotoSmart C4200 Printer series
Bus 001 Device 002: ID 046d:c52b Logitech, Inc. Unifying Receiver
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

geoffrey@Robert ~ $ hp-check
Saving output in log file: /home/geoffrey/hp-check.log

HP Linux Imaging and Printing System (ver. 3.17.10)
Dependency/Version Check Utility ver. 15.1

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more detailsSaving output in log file: /home/geoffrey/hp-check.log

HP Linux Imaging and Printing System (ver. 3.17.10)
Dependency/Version Check Utility ver. 15.1

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP
supplied tarball (.tar.gz or .run) to determine if the proper dependencies are       
installed to successfully compile HPLIP.                                             
2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied
package (.deb, .rpm, etc) or an already built HPLIP supplied tarball has the proper   
dependencies installed to successfully run.                                           
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will     
check both of the above cases (both compile- and run-time dependencies).             

Check types:                                                                         
a. EXTERNALDEP - External Dependencies                                               
b. GENERALDEP - General Dependencies (required both at compile and run time)         
c. COMPILEDEP - Compile time Dependencies                                             
d. [All are run-time checks]                                                         
PYEXT SCANCONF QUEUES PERMISSION tatus Types:
    OK
    MISSING       - Missing Dependency or Permission or Plug-in
    INCOMPAT      - Incompatible dependency-version or Plugin-version

warning: 12-18.04 version is not supported. Using 12-17.04 versions dependencies to verify and install...

---------------
| SYSTEM INFO |
---------------

 Kernel: 4.15.0-45-generic #48-Ubuntu SMP Tue Jan 29 16:28:13 UTC 2019 GNU/Linux
 Host: Robert
 Proc: 4.15.0-45-generic #48-Ubuntu SMP Tue Jan 29 16:28:13 UTC 2019 GNU/LinuxHPLIP-Version: HPLIP 3.17.10
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for 12 distro  18.04 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf.  Generated from hplip.conf.in by configure.

[hplip]
version=3.17.10

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hplip/HP
ppdbase=/usr/share/ppd/hplip
doc=/usr/share/doc/hplip
html=/usr/share/doc/hplip-doc
icon=no
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=yes
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.17.10
restricted-build=no
ui-toolkit=qt5
qt3=no
qt4=no
qt5=yes
 Distribution: 12 18.04
 Bitness: 64 bit


-----------------------
| HPLIP CONFIGURATION |
-----------------------
There's lots more to come. No mmore space.
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Offline Osmond

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Re: printing
« Reply #11 on: February 20, 2019, 05:24:00 pm »
HPLIP-Version: HPLIP 3.17.10
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for 12 distro  18.04 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf.  Generated from hplip.conf.in by configure.

[hplip]
version=3.17.10

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hplip/HP
ppdbase=/usr/share/ppd/hplip
doc=/usr/share/doc/hplip
html=/usr/share/doc/hplip-doc
icon=no
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=yes
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.17.10
restricted-build=no
ui-toolkit=qt5
qt3=no
qt4=no
qt5=yes
policy-kit=yes
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=no


Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory

Current contents of '~/.hplip/hplip.conf' file:
[commands]
scan = /usr/bin/simple-scan %SANE_URI%

[fax]
email_address =
voice_phone =

[installation]
date_time = 02/20/19 17:00:28
version = 3.17.10

[last_used]
device_uri = "hp:/usb/Photosmart_C4200_series?serial=MY7A1PP24404VP"
printer_name = Photosmart_C4200
working_dir = .

[polling]
device_list =
enable = false
interval = 5

[refresh]
enable = true
rate = 30
type = 1

[settings]
systray_messages = 2
systray_visible = 0

[upgrade]
last_upgraded_time = 1543405144
notify_upgrade = true
pending_upgrade_time = 0
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Offline Osmond

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Re: printing
« Reply #12 on: February 20, 2019, 05:33:35 pm »

 <Package-name>        <Package-Desc>      <Required/Optional> <Min-Version> <Installed-Version> <Status>   <Comment>

-------------------------
| External Dependencies |
-------------------------

 error: cups          CUPS - Common Unix Printing System                           REQUIRED        1.1             -               INCOMPAT   'CUPS may not be installed or not running'
 gs                   GhostScript - PostScript and PDF language interpreter and previewer REQUIRED        7.05            9.26            OK         -
 error: xsane         xsane - Graphical scanner frontend for SANE                  OPTIONAL        0.9             -               MISSING    'xsane needs to be installed'
 error: scanimage     scanimage - Shell scanning program                           OPTIONAL        1.0             -               MISSING    'scanimage needs to be installed'
 error: dbus          DBus - Message bus system                                    REQUIRED        -               1.12.2          MISSING    'DBUS may not be installed or not running'
 policykit            PolicyKit - Administrative policy framework                  OPTIONAL        -               0.105           OK         -
 network              network -wget                                                OPTIONAL        -               1.19.4          OK         -
 error: avahi-utils   avahi-utils                                                  OPTIONAL        -               -               MISSING    'avahi-utils needs to be installed'

------------------------
| General Dependencies |
------------------------

 error: libjpeg       libjpeg - JPEG library                                       REQUIRED        -               -               MISSING    'libjpeg needs to be installed'
 error: cups-devel    CUPS devel- Common Unix Printing System development files    REQUIRED        -               -               MISSING    'cups-devel needs to be installed'
 error: cups-image    CUPS image - CUPS image development files                    REQUIRED        -               -               MISSING    'cups-image needs to be installed'
 libpthread           libpthread - POSIX threads library                           REQUIRED        -               b'2.27'         OK         -
 error: libusb        libusb - USB library                                         REQUIRED        -               1.0             MISSING    'libusb needs to be installed'ED        -               1.0             MISSING    'libusb needs to be installed'
 sane                 SANE - Scanning library                                      REQUIRED        -               -               OK         -
 error: sane-devel    SANE - Scanning library development files                    REQUIRED        -               -               MISSING    'sane-devel needs to be installed'
 error: libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED        5.0.9           -               MISSING    'libnetsnmp-devel needs to be installed'
 error: libcrypto     libcrypto - OpenSSL cryptographic library                    REQUIRED        -               1.1.0           MISSING    'libcrypto needs to be installed'
 python3X             Python 2.2 or greater - Python programming language          REQUIRED        2.2             3.6.7           OK         -
 python3-notify2      Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL        -               -               OK         -
 error: python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4                         OPTIONAL        4.0             -               MISSING    'python3-pyqt4-dbus needs to be installed'
 error: python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x)         REQUIRED        4.0             -               MISSING    'python3-pyqt4 needs to be installed'
 python3-dbus         Python DBus - Python bindings for DBus                       REQUIRED        0.80.0          1.2.6           OK         -
 python3-xml          Python XML libraries                                         REQUIRED        -               2.2.5           OK         -
 error: python3-devel Python devel - Python development files                      REQUIRED        2.2             3.6.7           MISSING    'python3-devel needs to be installed'
 python3-pil          PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL        -               1.1.7           OK         -
 python3-reportlab    Reportlab - PDF library for Python                           OPTIONAL        2.0             3.4.0           OK         -

--------------
| COMPILEDEP |
--------------

 error: libtool       libtool - Library building support services                  REQUIRED        -               -               MISSING    'libtool needs to be installed'
 gcc                  gcc - GNU Project C and C++ Compiler                         REQUIRED        -               7.3.0           OK         -
 make                 make - GNU make utility to maintain groups of programs       REQUIRED        3.0             4.1             OK         -

---------------------
| Python Extentions |
---------------------

 cupsext              CUPS-Extension  UIRED        -               3.17.10         OK         -
 hpmudext             IO-Extension                                                 REQUIRED        -               3.17.10         OK         -

----------------------
| Scan Configuration |
----------------------

'/etc/sane.d/dll.d/hpaio' not found.
 hpaio                HPLIP-SANE-Backend                                           REQUIRED        -               3.17.10         OK         'hpaio found in /etc/sane.d/dll.conf'
 scanext              Scan-SANE-Extension                                          REQUIRED        -               3.17.10         OK         -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------


--------------------------
| DISCOVERED USB DEVICES |
--------------------------

  Device URI                          Model                     
  ----------------------------------  --------------------------
  hp:/usb/Photosmart_C4200_series?se  HP Photosmart C4200 series
  rial=MY7A1PP24404VP                                           

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

 
Photosmart_C4200
----------------
Type: Printer
Device URI: hp:/usb/Photosmart_C4200_series?serial=MY7A1PP24404VP
PPD: /etc/cups/ppd/Photosmart_C4200.ppd
warning: Failed to read /etc/cups/ppd/Photosmart_C4200.ppd ppd file
PPD Description:
Printer status: printer Photosmart_C4200 is idle.  enabled since Wed 20 Feb 2019 11:07:04 GMT
Communication status: Good


--------------
| PERMISSION |
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Offline Osmond

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Re: printing
« Reply #13 on: February 20, 2019, 05:39:38 pm »
USB             Photosmart_C4200               Required        -        -        OK       Node:'/dev/bus/usb/001/003' Perm:'  root  lp rw- rw- rw- rw- r--'
 
-----------
| SUMMARY |
-----------

Missing Required Dependencies
-----------------------------
error: 'libcups2' package is missing/incompatible
error: 'libdbus-1-dev' package is missing/incompatible
error: 'libjpeg-dev' package is missing/incompatible
error: 'libcups2-dev' package is missing/incompatible
error: 'cups-bsd' package is missing/incompatible
error: 'cups-client' package is missing/incompatible
error: 'libcupsimage2-dev' package is missing/incompatible
error: 'libusb-1.0.0-dev' package is missing/incompatible
error: 'libsane-dev' package is missing/incompatible
error: 'libsnmp-dev' package is missing/incompatible
error: 'snmp-mibs-downloader' package is missing/incompatible
error: 'openssl' package is missing/incompatible
error: 'python3-pyqt4' package is missing/incompatible
error: 'gtk2-engines-pixbuf' package is missing/incompatible
error: 'python3-dev' package is missing/incompatible
error: 'libtool' package is missing/incompatible
error: 'libtool-bin' package is missing/incompatible

Missing Optional Dependencies
-----------------------------
error: 'gtk2-engines-pixbuf' package is missing/incompatible
error: 'xsane' package is missing/incompatible
error: 'sane-utils' package is missing/incompatible
error: 'avahi-utils' package is missing/incompatible
error: 'python3-dbus.mainloop.qt' package is missing/incompatible

Total Errors: 16
Total Warnings: 0


Done
I just hope you've got it all!

Osmond



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Offline Mark Greaves (PCNetSpec)

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Re: printing
« Reply #14 on: February 21, 2019, 08:36:05 pm »
Does running
Code: [Select]
sudo apt-get install --reinstall libcups2 libdbus-1-dev libjpeg-dev libcups2-dev cups-bsd cups-client libcupsimage2-dev libusb-1.0.0-dev libsane-dev libsnmp-dev snmp-mibs-downloader openssl python3-pyqt4 gtk2-engines-pixbuf python3-dev libtool libtool-bin
make any difference ?
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