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I went herehttps://www.itv.com/hub/sanditonand it worked for me in Firefox and Chrome.So what exactly is it asking you for ?
dpkg -l | grep "google-chrome\|firefox"
Are you running system updates ? .. because Firefox should now be at version 69 not 66, and Chrome should be at 79 not 74
If this is Peppermint, look in the system tray (bottom-right of screen by the clock), and you'll see a shield shaped icon (probably with a blue circle in it at the moment, signifying you have updates waiting) .. click that icon.In the resulting window, click the "Refresh" button.When it's finished refreshing, click the "Install Updates" button.(enter your password when prompted, and click "OK")When updates have finished (indicated by the window closing and the shield icon in the system tray now having a green tick), REBOOT.(you don't normally need to reboot after updates, only if you got an updated kernel .. but you probably did, so reboot now)Once rebooted, try ITV Player (works for me in Firefox).And from now on, run updates every now and again (weekly, or whenever you see the blue circle in the shield icon would be good) .