Author Topic: My scanner doesn´t work on Ubuntu  (Read 3108 times)

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Offline Matilda

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My scanner doesn´t work on Ubuntu
« on: June 16, 2021, 05:00:55 pm »
I plugged my old windows scanner into my MacBook running on Ubuntu and although the light on the scanner is on the Macbook says that it cannot connect to it.
There´s nothing wrong with the scanner as it works great on my Peppermint netbook. What could be the problem guys?
Got 2 Linux computers:
Peppermint on a netbook
Ubuntu on a Macbook Pro
Also got a Chromebook!

Offline Brian000

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Re: My scanner doesn´t work on Ubuntu
« Reply #1 on: June 16, 2021, 09:15:35 pm »
Hi,

Could you kindly share some important details, like the make and model of the scanner.

...But, the light - that may just be power, which is not any confirmation of connectivity.



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Re: My scanner doesn´t work on Ubuntu
« Reply #1 on: June 16, 2021, 09:15:35 pm »

Offline Matilda

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Re: My scanner doesn´t work on Ubuntu
« Reply #2 on: June 17, 2021, 12:24:23 pm »
Packard Bell Diamond 1200.
Got 2 Linux computers:
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Also got a Chromebook!

Offline Keith

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Re: My scanner doesn´t work on Ubuntu
« Reply #3 on: June 17, 2021, 01:55:35 pm »
With the scanner plugged in try:
Code: [Select]
scanimage -L
and report the output.

Offline Brian000

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Re: My scanner doesn?t work on Ubuntu
« Reply #4 on: June 17, 2021, 08:38:07 pm »
Based on this it's supported but looks to require some manual work

https://ubuntuforums.org/showthread.php?t=771976


Edit: adding URL for SANE
http://www.sane-project.org/cgi-bin/...model=&bus=usb

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Re: My scanner doesn?t work on Ubuntu
« Reply #4 on: June 17, 2021, 08:38:07 pm »

Offline Rich J

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Re: My scanner doesn´t work on Ubuntu
« Reply #5 on: June 18, 2021, 06:20:48 am »
You might try this - https://forums.linuxmint.com/viewtopic.php?t=150579

Copy and paste the instructions, in turn, into terminal.

(found by googling your scanner model)

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Offline emegra

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Re: My scanner doesn´t work on Ubuntu
« Reply #6 on: June 18, 2021, 09:13:28 am »
Hi Melissa

I had the same scanner Melissa with the same issue,

Your scanner needs a firmware file, placed in /usr/share/sane/gt68xx/, I have this file if you private message me your email address I'll send it to you and then help you place it in the right path, if you're not comfortable giving me your email address we'll find another way to pass the file on to you


Graeme
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Offline Matilda

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Re: My scanner doesn´t work on Ubuntu
« Reply #7 on: June 19, 2021, 01:52:09 pm »
Hi Melissa

I had the same scanner Melissa with the same issue,

Your scanner needs a firmware file, placed in /usr/share/sane/gt68xx/, I have this file if you private message me your email address I'll send it to you and then help you place it in the right path, if you're not comfortable giving me your email address we'll find another way to pass the file on to you


Graeme

Thank you very much Graeme. I now remember that you had sent me firmware for my Peppermint netbook a couple of years ago. It works great on the netbook so I expect it'll do the trick for the Ubuntu MacBook too.
Got 2 Linux computers:
Peppermint on a netbook
Ubuntu on a Macbook Pro
Also got a Chromebook!

Offline emegra

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Re: My scanner doesn´t work on Ubuntu
« Reply #8 on: June 23, 2021, 03:01:33 pm »
When you're ready Matilda, place the file I sent you in your ~/Downloads folder then post here when it's done and we'll take it from there





Graeme
If you can keep your head while all around are losing theirs then you're not quite grasping the situation

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Re: My scanner doesn´t work on Ubuntu
« Reply #8 on: June 23, 2021, 03:01:33 pm »

Offline Matilda

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Re: My scanner doesn´t work on Ubuntu
« Reply #9 on: June 26, 2021, 03:26:05 pm »
It's been sat there for a few days waiting for its instructions Mr. Emegra!
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Offline emegra

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Re: My scanner doesn´t work on Ubuntu
« Reply #10 on: July 06, 2021, 07:14:25 pm »
Hi Matilda
Can you confirm you have the file I sent you in ~/Downloads ?
If you can keep your head while all around are losing theirs then you're not quite grasping the situation

Offline Matilda

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Re: My scanner doesn´t work on Ubuntu
« Reply #11 on: July 16, 2021, 06:55:17 pm »
Hi Matilda
Can you confirm you have the file I sent you in ~/Downloads ?

Yes I did in the above message, written on June 26th!

Quote
It's been sat there for a few days waiting for its instructions Mr. Emegra!
« Last Edit: July 16, 2021, 06:57:08 pm by Matilda »
Got 2 Linux computers:
Peppermint on a netbook
Ubuntu on a Macbook Pro
Also got a Chromebook!

Offline emegra

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Re: My scanner doesn´t work on Ubuntu
« Reply #12 on: July 19, 2021, 05:24:09 pm »
Ok Matilda

copy & paste the following command into the terminal then post back the terminal output

Code: [Select]
sudo mkdir /usr/share/sane


Graeme

If you can keep your head while all around are losing theirs then you're not quite grasping the situation

Offline Matilda

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Re: My scanner doesn´t work on Ubuntu
« Reply #13 on: July 30, 2021, 12:48:18 am »
[email protected]:~$ sudo mkdir /usr/share/sane
[sudo] password for avon:
mkdir: cannot create directory ‘/usr/share/sane’: File exists
[email protected]:~$

Got 2 Linux computers:
Peppermint on a netbook
Ubuntu on a Macbook Pro
Also got a Chromebook!

Offline Matilda

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Re: My scanner doesn´t work on Ubuntu
« Reply #14 on: July 30, 2021, 12:49:31 am »
With the scanner plugged in try:
Code: [Select]
scanimage -L
and report the output.

[email protected]:~$ scanimage -L
device `gt68xx:libusb:001:016' is a Mustek BearPaw 1200 CU flatbed scanner
[email protected]:~$

Got 2 Linux computers:
Peppermint on a netbook
Ubuntu on a Macbook Pro
Also got a Chromebook!

 


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