HP PSC suddenly holding print jobs (Solved)

Hi,

The last time I used my PSC was a week ago and all was well. Today it is holding the print job. I’ve clicked on release print job, it says Processing for about 3 seconds and then reverts to Held again. Any ideas?

I have Mint 13.

What’s PSC? ???

I assume you are fully updated…?

Printer Scanner Copier :smiley: Yes I am fully updated.

Have you tried rebooting both the device and the computer? There might be a fancier way, but a reboot would cover it :slight_smile:

Rebooted both and still didn’t work so I uninstalled the printer and finally it decided to work.

Glad you got it working, no idea why it would have been that flaky, is it a wireless printer? I have all sorts of trouble with them (my fault for not assigning them a static IP ::))

No Chemicalfan, it’s an ancient workhorse probably about 12 years old! It prints so well I’m reluctant to get rid of it and replace it with a newer version. I have friends and family who have more modern printers and they seem to be rubbish and don’t last 5 minutes. My daughter (14) who uses it the most for her homework pleads with me to get a wireless one everytime she has take her laptop over to the printer! That’s a distance of all of about 6 feet! ::slight_smile: ;D

Kids of today eh ::slight_smile: … he says surrounded by 3 remote controls ;D

;D ;D

Okay I thought this was solved but it’s still playing up. It now asks me to save the document, which it already is, and do I want to save as a PDF?. Also gives the option of Print using system dialogue…shift+ctrl+p. See attachment.

I’ve been on the HP troubleshooter and run hp-doctor and I have the current version of Hplip but it tells me this;

error: User needs to be member of group ‘lp’ to enable print, scan & fax.
User member of group ‘lpadmin’.

This is the full output from hp-doctor;

tanya@VGN-NS30E-S ~/Desktop $ hp-doctor

HP Linux Imaging and Printing System (ver. 3.15.7)
Dependency/Version Check Utility ver. 14.3

Copyright (c) 2011-14 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:

  1. Compile-time check mode (-c or --compile): Use this mode before compiling the
    HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
    are installed to successfully compile HPLIP.
  2. Run-time check mode (-r or --run): Use this mode to determine if a distro
    supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
    has the proper dependencies installed to successfully run.
  3. Both compile- and run-time check mode (-b or --both) (Default): This mode
    will check both of the above cases (both compile- and run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait…


SYSTEM INFO

Basic system information:
Linux VGN-NS30E-S 3.2.0-49-generic #75-Ubuntu SMP Tue Jun 18 17:40:13 UTC 2013 i686 i686 i386 GNU/Linux

Distribution:
linuxmint 13

Checking Python version…
OK, version 2.7.3 installed

Checking PyQt 4.x version…
OK, version 4.9.1 installed.

Checking for CUPS…
Status: scheduler is running
Version: 1.5.3
warning: /etc/cups/cupsd.conf file not found or not accessible.

Checking for dbus/python-dbus…
dbus daemon is running.
python-dbus version: 1.0.0


COMPILE AND RUNTIME DEPENDENCIES

note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).

Checking for dependency: CUPS - Common Unix Printing System…
OK, found.

Checking for dependency: CUPS devel- Common Unix Printing System development files…
OK, found.

Checking for dependency: CUPS image - CUPS image development files…
OK, found.

Checking for dependency: DBus - Message bus system…
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler…
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer…
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library…
OK, found.

Checking for dependency: libjpeg - JPEG library…
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files…
OK, found.

Checking for dependency: libpthread - POSIX threads library…
OK, found.

Checking for dependency: libtool - Library building support services…
OK, found.

Checking for dependency: libusb - USB library…
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of programs…
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)…
OK, found.

Checking for dependency: PolicyKit - Administrative policy framework…
OK, found.

Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4…
OK, found.

Checking for dependency: Python DBus - Python bindings for DBus…
OK, found.

Checking for dependency: Python devel - Python development files…
OK, found.

Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications…
OK, found.

Checking for dependency: Python XML libraries…
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality…
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language…
OK, found.

Checking for dependency: Reportlab - PDF library for Python…
OK, found.

Checking for dependency: SANE - Scanning library…
OK, found.

Checking for dependency: SANE - Scanning library development files…
OK, found.

Checking for dependency: scanimage - Shell scanning program…
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE…
OK, found.


HPLIP INSTALLATION

Currently installed HPLIP version…
HPLIP 3.15.7 currently installed in ‘/usr/share/hplip’.

Current contents of ‘/etc/hp/hplip.conf’ file:

hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.15.7

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.15.7
html=/usr/share/doc/hplip-3.15.7
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin

Following values are determined at configure time and cannot be changed.

[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.15.7
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no

Current contents of ‘/var/lib/hp/hplip.state’ file:
error: Could not access file: No such file or directory

Current contents of ‘~/.hplip/hplip.conf’ file:
[upgrade]
notify_upgrade = true
last_upgraded_time = 1437040955
pending_upgrade_time = 0
latest_available_version = 3.15.7

[last_used]
device_uri = hp:/usb/PSC_750?serial=MY28DD1252WB

[installation]
date_time = 14/08/15 23:42:31
version = 3.15.7


DISCOVERED USB DEVICES

Device URI Model


hp:/usb/PSC_750?serial=MY28DD125 HP PSC 750
2WB


INSTALLED CUPS PRINTER QUEUES

Hewlett-Packard-PSC-750-2

Type: Unknown
Device URI: usb://HP/PSC%20750?serial=MY28DD1252WB
PPD: /etc/cups/ppd/Hewlett-Packard-PSC-750-2.ppd
PPD Description: HP PSC 750, hpcups 3.12.2
Printer status: printer Hewlett-Packard-PSC-750-2 is idle. enabled since Fri 14 Aug 2015 23:10:30 BST
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend to function in HPLIP.


SANE CONFIGURATION

‘hpaio’ in ‘/etc/sane.d/dll.conf’…
OK, found. SANE backend ‘hpaio’ is properly set up.

Checking output of ‘scanimage -L’…
device `hpaio:/usb/PSC_750?serial=MY28DD1252WB’ is a Hewlett-Packard PSC_750 all-in-one


PYTHON EXTENSIONS

Checking ‘cupsext’ CUPS extension…
OK, found.

Checking ‘pcardext’ Photocard extension…
OK, found.

Checking ‘hpmudext’ I/O extension…
OK, found.

Checking ‘scanext’ SANE scanning extension…
OK, found.


USB I/O SETUP

Checking for permissions of USB attached printers…

HP Device 0x1411 at 006:011:
Device URI: hp:/usb/PSC_750?serial=MY28DD1252WB
Device node: /dev/bus/usb/006/011
Mode: 0664
getfacl: Removing leading ‘/’ from absolute path names

file: dev/bus/usb/006/011

owner: root

group: lp

user::rw-
user:tanya:rw-
group::rw-
mask::rw-
other::r–


USER GROUPS

tanya adm cdrom sudo dip plugdev lpadmin nopasswdlogin sambashare

error: User needs to be member of group ‘lp’ to enable print, scan & fax.
User member of group ‘lpadmin’.


SUMMARY

error: 1 error or warning.

Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html

Done.
Traceback (most recent call last):
File “/usr/bin/hp-doctor”, line 48, in
from check import DependenciesCheck
ImportError: cannot import name DependenciesCheck

I have looked at the installation instructions, it says to use ‘cd Desktop’, but I don’t know how to command it to look in downloads.

it’s not asking you to save the document, that’s just one of the options it’s offering (print to PDF) … what exactly happens if you click on the blue writing
Print using system dialog… (Shift+Ctrl+P)

Is your printer then listed in the “General” tab ?


We an add you to the “lp” group if you wish (but I doubt it’s necessary):

sudo usermod -a -G lp tanya

the change to your groups may not become active until you log off/on.

Once logged off/on, you can see if you’re a member of the lp group by listing your groups:

groups

Yes the printer is in the General tab.

I’ve logged off and back on and I get the same; groups
tanya adm cdrom sudo dip plugdev lpadmin nopasswdlogin sambashare

Did you mean I should enter, sudo usermod -a -G lp tanya, and then log off?

So click on it to highlight it then click the “Print” button … and it should print.

YES … run that command, then log off/on again … then test with the “groups” comand

Thanks.