OS6 not recognising Bluetooth component

Greetings to all. Thanks to Mark Greaves and all at Peppermint I have two Acer Aspire Ones (ZG5) running very nicely on OS6 having migrated to OS5 from Linus Lite and then on to OS6.

I recently replaced the Atheros b/g wifi card with an Intel Wireless-N 7260 to following a router upgrade to 802.11n but I want to use the built in Bluetooth 4.0 component as well. The 7260 wireless component worked out-of-box. All I had to do was turn on the wifi and re-enter my wifi password. However no matter what I’ve tried I’ve not been able to get the ZG5 or OS to recognise the Bluetooth component. Dmesg shows Bluetooth v 2.19, lspci shows Intel Wireless 7260 (rev 3) and rfkill is not blocking. Intel’s Bluetooth driver ibt-hw-37.7.10-fw-1.80.2.3.d.bseq is in my /lib/firmware/Intel folder.

My ZG5 has the latest BIOS v3310 and N270 microcode as well as the latest updates from Software Manager. Right now I just don’t know if the ZG5 is compatible with the Bluetooth component or I’m missing something blindingly obvious. Any suggestions or pointers gratefully accepted!

What’s the output from:

hcitool dev

and

hcitool scan

and

hciconfig

Morning, I ommited to mention that I had run the hci diagnostics as well.

hcitool dev returns “Devices:”
hcitool scan return “Device is not available: No such device”
hciconfig returns " "

I somehow doubt you’re going to get this to work.

but out of ineterst what’s the outout from:

dmesg | grep -i blue

and

rfkill list

dmesg | grep -i blue

[ 12.744930] Bluetooth: Core ver 2.19

[ 12.745025] Bluetooth: HCI device and connection manager initialized

[ 12.745046] Bluetooth: HCI socket layer initialized

[ 12.745061] Bluetooth: L2CAP socket layer initialized

[ 12.745116] Bluetooth: SCO socket layer initialized

[ 12.797937] Bluetooth: BNEP (Ethernet Emulation) ver 1.3

[ 12.797947] Bluetooth: BNEP filters: protocol multicast

[ 12.797970] Bluetooth: BNEP socket layer initialized

[ 12.873689] Bluetooth: RFCOMM TTY layer initialized

[ 12.873721] Bluetooth: RFCOMM socket layer initialized

[ 12.873747] Bluetooth: RFCOMM ver 1.11

rfkill list

0: phy0: Wireless LAN

Soft blocked: no

Hard blocked: no

I’ve seen similar problems reported but no solution e.g.

http://askubuntu.com/questions/454712/no-bluetooth-with-intell-7260-ac-in-ubuntu-14-04.

Although the card is slightly different albeit a variant of the 7260 range.

What’s the output from:

lspci -nnk | grep -iA2 net

and

lsusb

and

dmesg | grep -i 8086

$ lspci -nnk | grep -iA2 net
02:00.0 Ethernet controller [0200]: Realtek Semiconductor Co., Ltd. RTL8101E/RTL8102E PCI Express Fast Ethernet controller [10ec:8136] (rev 02)
Subsystem: Acer Incorporated [ALI] Device [1025:015b]
Kernel driver in use: r8169
03:00.0 Network controller [0280]: Intel Corporation Wireless 7260 [8086:08b1] (rev c3)
Subsystem: Intel Corporation Wireless-N 7260 [8086:4062]
Kernel driver in use: iwlwifi

$ lsusb
Bus 001 Device 002: ID 064e:d101 Suyin Corp. Acer CrystalEye Webcam
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub

$ dmesg | grep -i 8086
[ 0.000000] ACPI: HPET id: 0x8086a201 base: 0xfed00000
[ 0.217472] pci 0000:00:00.0: [8086:27ac] type 00 class 0x060000
[ 0.217752] pci 0000:00:02.0: [8086:27ae] type 00 class 0x030000
[ 0.218076] pci 0000:00:02.1: [8086:27a6] type 00 class 0x038000
[ 0.218411] pci 0000:00:1b.0: [8086:27d8] type 00 class 0x040300
[ 0.218873] pci 0000:00:1c.0: [8086:27d0] type 01 class 0x060400
[ 0.219308] pci 0000:00:1c.1: [8086:27d2] type 01 class 0x060400
[ 0.219742] pci 0000:00:1c.2: [8086:27d4] type 01 class 0x060400
[ 0.220183] pci 0000:00:1c.3: [8086:27d6] type 01 class 0x060400
[ 0.220618] pci 0000:00:1d.0: [8086:27c8] type 00 class 0x0c0300
[ 0.221042] pci 0000:00:1d.1: [8086:27c9] type 00 class 0x0c0300
[ 0.221461] pci 0000:00:1d.2: [8086:27ca] type 00 class 0x0c0300
[ 0.221888] pci 0000:00:1d.3: [8086:27cb] type 00 class 0x0c0300
[ 0.222316] pci 0000:00:1d.7: [8086:27cc] type 00 class 0x0c0320
[ 0.222802] pci 0000:00:1e.0: [8086:2448] type 01 class 0x060401
[ 0.223167] pci 0000:00:1f.0: [8086:27b9] type 00 class 0x060100
[ 0.223602] pci 0000:00:1f.2: [8086:27c4] type 00 class 0x010180
[ 0.224058] pci 0000:00:1f.3: [8086:27da] type 00 class 0x0c0500
[ 0.226484] pci 0000:03:00.0: [8086:08b1] type 00 class 0x028000
[ 1.318086] Key type trusted registered

I don’t think the bluetooth hardware is being detected … from what I read online it should be listed under lsusb.

I know that sounds counter intuitive because it’s not in a USB slot, but here’s mine which is a mini-PCIe adapter

Bus 007 Device 002: ID 0bda:b001 Realtek Semiconductor Corp.

Can you run:

sudo lspci -vnn

then find the section that refers to your wireless adapter and post the full section.

For reference, here’s mine:

01:00.0 Network controller [0280]: Realtek Semiconductor Co., Ltd. RTL8723BE PCIe Wireless Network Adapter [10ec:b723]
	Subsystem: Hewlett-Packard Company Device [103c:2231]
	Flags: bus master, fast devsel, latency 0, IRQ 16
	I/O ports at e000 [size=256]
	Memory at fea00000 (64-bit, non-prefetchable) [size=16K]
	Capabilities: [40] Power Management version 3
	Capabilities: [50] MSI: Enable- Count=1/1 Maskable- 64bit+
	Capabilities: [70] Express Endpoint, MSI 00
	Capabilities: [100] Advanced Error Reporting
	Capabilities: [140] Device Serial Number 00-23-b7-fe-ff-4c-e0-00
	Capabilities: [150] Latency Tolerance Reporting
	Capabilities: [158] L1 PM Substates
	Kernel driver in use: rtl8723be

Yes, the form factor on my Intel 7260 is PCI-e as well. Except it is the half-height card so I’ve used an adapter bracket to secure it in place. The old Atheros b/g card was full height PCI-e. Here’s the output:

03:00.0 Network controller [0280]: Intel Corporation Wireless 7260 [8086:08b1] (rev c3)
Subsystem: Intel Corporation Wireless-N 7260 [8086:4062]
Flags: bus master, fast devsel, latency 0, IRQ 45
Memory at 75200000 (64-bit, non-prefetchable) [size=8K]
Capabilities: [c8] Power Management version 3
Capabilities: [d0] MSI: Enable+ Count=1/1 Maskable- 64bit+
Capabilities: [40] Express Endpoint, MSI 00
Capabilities: [100] Advanced Error Reporting
Capabilities: [140] Device Serial Number 7c-5c-f8-ff-ff-3a-36-3f
Capabilities: [14c] Latency Tolerance Reporting
Capabilities: [154] Vendor Specific Information: ID=cafe Rev=1 Len=014 <?>
Kernel driver in use: iwlwifi

Is the wireless adapter loading any firmware … what’s the output from:

sudo lshw -C network

also is there any chance you can run:

dmesg > ~/Desktop/dmesg.txt

then host the dmesg.txt file that’s now on your desktop somewhere online and provide a link to it

[EDIT]

Maybe try here:
http://www.tinyupload.com/

$ sudo lshw -C network
[sudo] password for guest:
*-network
description: Ethernet interface
product: RTL8101E/RTL8102E PCI Express Fast Ethernet controller
vendor: Realtek Semiconductor Co., Ltd.
physical id: 0
bus info: pci@0000:02:00.0
logical name: eth1
version: 02
serial: 00:23:8b:5a:96:91
size: 10Mbit/s
capacity: 100Mbit/s
width: 64 bits
clock: 33MHz
capabilities: pm msi pciexpress msix vpd bus_master cap_list rom ethernet physical tp mii 10bt 10bt-fd 100bt 100bt-fd autonegotiation
configuration: autonegotiation=on broadcast=yes driver=r8169 driverversion=2.3LK-NAPI duplex=half latency=0 link=no multicast=yes port=MII speed=10Mbit/s
resources: irq:44 ioport:3000(size=256) memory:71010000-71010fff memory:71000000-7100ffff memory:76300000-7631ffff
*-network
description: Wireless interface
product: Wireless 7260
vendor: Intel Corporation
physical id: 0
bus info: pci@0000:03:00.0
logical name: wlan2
version: c3
serial: 7c:5c:f8:3a:36:3f
width: 64 bits
clock: 33MHz
capabilities: pm msi pciexpress bus_master cap_list ethernet physical wireless
configuration: broadcast=yes driver=iwlwifi driverversion=3.16.0-51-generic firmware=25.228.9.0 ip=192.168.1.13 latency=0 link=yes multicast=yes wireless=IEEE 802.11bgn
resources: irq:45 memory:75200000-75201fff

The link: http://s000.tinyupload.com/index.php?file_id=38680622385407727468

Description is PCNetSpec

I suppose you could try updating to the vivid LTS enablement stack and see if it works with the later 3.19 kernel

Do you know how to do this ? … see the first command here:
https://wiki.ubuntu.com/Kernel/LTSEnablementStack#Desktop

and if necessary (though installing the LTS enablement should update the firmware anyway) the firmware for the 3.19 kernel can be found here:
https://wireless.wiki.kernel.org/en/users/Drivers/iwlwifi

I doubt if this’ll help … but can’t hurt to try right :wink:

Could this be the answer Support for Wireless? Looks like my 7260 needs 4.1+ Kernal or am I barking up the wrong tree? The weird thing is that I’ve seen posts on the ubuntu forum suggesting that they had Bluetooth working on 14.04 LTS - so confusing.

No it doesn’t require the 4.2 kernel … that’s just the firmware you’d require IF you were using the 4.2 kernel.This link:
https://wireless.wiki.kernel.org/en/users/Drivers/iwlwifi
shows quite clearly there was firmware available for the iwlwifi driver in kernels 3.10, 3.13, 3.14.9, 3.17, 3.19, 4.1, and 4.2 kernels and has download links for the correct firmware for each respective kernel :slight_smile:

As the AA1 has intel graphics (whos drivers are part of the kernel), you could probably get away with installing the 4.2 kernel though if you wish … but I’d try the LTS enablement stack first.

Right, so 3.19.0-31-generic kernel installed and for belt and braces iwlwifi-3160-ucode-25.17.12.0 installed to /lib/firmware/. As predicted still no recognition of Bluetooth capability. With an Intel N270 processor I thought I’d backed a winner going for the 7260 card - clearly not. I wonder if anybody else out there has been able to get Wireless and Bluetooth working on the ZG5 under a Ubuntu based distro without resorting to a dreaded Dongle?

Mark wrote"I’m getting the impression that the hardware just isn’t physically capable of using a bluetooth/wireless combo card.

If people are having to go to these lengths to add bluetooth internally:

and
http://joeharper.net/2008/10/02/43/

you can pretty much guarantee it’s not going to be as easy as just swapping out the card ;)"

How right you are. There’s no way I’m investing in a soldering iron when a compact USB 4.0 Linux USB dongles cost less than a tenner. Having said that so did my Intel Wirelless N 7260 from Kikatek so if I’ve achieved anything I at least have a wifi card with a 300Mbps capability. Thanks very much for your help. I think my next step will be to invest in a BT dongle unless is not likely to work either…

You’re welcome my mate :slight_smile: