Scanner not working- SOLVED!

Hey guys can’t get my scanner to work on my netbook, Asus Peppermint latest version. It says unable to connect.

What says “unable to connect” ?

What’s the make/model of scanner ?

How is the scanner connected ?

Simple Scan on the Asus notebook/netbook says it can’t connect. The scanner is the same one I had been using on the old Mint Dell netbook ( which I have now given to my mate Dave as he needed a small laptop to type up documents on). It’s an old one but still in good nick and was working great on the Mint netbook. It’s a Packard Bell Diamond 1200. Just plugged into the netbook via a USB cable.

Install sane-utils

sudo apt-get install sane-utils

then post the output from

scanimage

and

scanimage -L

and

sudo scanimage -L

and

sane-find-scanner

and

sudo sane-find-scanner

These links are only here for my future reference
https://forums.linuxmint.com/viewtopic.php?t=150579
and

Thank you Mark, I’ll do that later ( after my mate Dave has been and gone and cleaned my pet rats’ cage out lol). i’m on the Chromebook right now, so will have to set up the netbook.

Hi Melissa

I used to use that scanner which I’m sure is based on a Mustek Bearpaw and in order to get it working I had to place a firmware file at /usr/share/sane/gt68xx,

If so I have a copy of that file if you need it

Graeme

Sorry I took an age getting back to you guys; it’s been one thing after another.

matildaw@ASUS-X102BA ~ $ sudo apt-get install sane-utils
[sudo] password for matildaw:
Reading package lists… Done
Building dependency tree
Reading state information… Done
The following packages were automatically installed and are no longer required:
ca-certificates-mono cli-common dcraw fotoxx-common libchamplain-0.12-0
libchamplain-gtk-0.12-0 libclutter-gtk-1.0-0 libgdiplus libglib2.0-cil
libgtk2.0-cil libimage-exiftool-perl libmime-charset-perl
libmono-addins-gui0.2-cil libmono-addins0.2-cil libmono-cairo4.0-cil
libmono-corlib4.5-cil libmono-i18n-west4.0-cil libmono-i18n4.0-cil
libmono-posix4.0-cil libmono-security4.0-cil libmono-sharpzip4.84-cil
libmono-system-configuration4.0-cil libmono-system-core4.0-cil
libmono-system-drawing4.0-cil libmono-system-security4.0-cil
libmono-system-xml4.0-cil libmono-system4.0-cil libposix-strptime-perl libsombok3
libunicode-linebreak-perl linux-headers-4.15.0-43 linux-headers-4.15.0-43-generic
linux-image-4.15.0-43-generic linux-modules-4.15.0-43-generic
linux-modules-extra-4.15.0-43-generic mono-4.0-gac mono-gac mono-runtime
mono-runtime-common mono-runtime-sgen
Use ‘sudo apt autoremove’ to remove them.
The following additional packages will be installed:
libfile-copy-recursive-perl update-inetd
Suggested packages:
unpaper
The following NEW packages will be installed
libfile-copy-recursive-perl sane-utils update-inetd
0 to upgrade, 3 to newly install, 0 to remove and 430 not to upgrade.
Need to get 220 kB of archives.
After this operation, 702 kB of additional disk space will be used.
Do you want to continue? [Y/n] y
Get:1 Index of /ubuntu bionic/main amd64 libfile-copy-recursive-perl all 0.40-1 [16.9 kB]
Get:2 Index of /ubuntu bionic/main amd64 update-inetd all 4.44 [18.1 kB]
Get:3 Index of /ubuntu bionic-updates/main amd64 sane-utils amd64 1.0.27-1~experimental3ubuntu2.2 [185 kB]
Fetched 220 kB in 0s (1,518 kB/s)
Preconfiguring packages …
Selecting previously unselected package libfile-copy-recursive-perl.
(Reading database … 421576 files and directories currently installed.)
Preparing to unpack …/libfile-copy-recursive-perl_0.40-1_all.deb …
Unpacking libfile-copy-recursive-perl (0.40-1) …
Selecting previously unselected package update-inetd.
Preparing to unpack …/update-inetd_4.44_all.deb …
Unpacking update-inetd (4.44) …
Selecting previously unselected package sane-utils.
Preparing to unpack …/sane-utils_1.0.27-1~experimental3ubuntu2.2_amd64.deb …
Unpacking sane-utils (1.0.27-1~experimental3ubuntu2.2) …
Processing triggers for ureadahead (0.100.0-21) …
ureadahead will be reprofiled on next reboot
Processing triggers for systemd (237-3ubuntu10.21) …
Processing triggers for man-db (2.8.3-2ubuntu0.1) …
Setting up libfile-copy-recursive-perl (0.40-1) …
Setting up update-inetd (4.44) …
Setting up sane-utils (1.0.27-1~experimental3ubuntu2.2) …
Adding saned group and user…
Adding user saned to group scanner
Processing triggers for ureadahead (0.100.0-21) …
Processing triggers for systemd (237-3ubuntu10.21) …
matildaw@ASUS-X102BA ~ $ scanimage
[gt68xx] Couldn’t open firmware file (/usr/share/sane/gt68xx/PS1fw.usb'): No such file or directory scanimage: open of device gt68xx:libusb:005:002 failed: Invalid argument matildaw@ASUS-X102BA ~ $ scanimage -L device gt68xx:libusb:005:002’ is a Mustek BearPaw 1200 CU flatbed scanner
matildaw@ASUS-X102BA ~ $ sudo scanimage -L
device `gt68xx:libusb:005:002’ is a Mustek BearPaw 1200 CU flatbed scanner
matildaw@ASUS-X102BA ~ $ sane-find-scanner

sane-find-scanner will now attempt to detect your scanner. If the

result is different from what you expected, first make sure your

scanner is powered up and properly connected to your computer.

No SCSI scanners found. If you expected something different, make sure that

you have loaded a kernel SCSI driver for your SCSI adapter.

could not open USB device 0x04f2/0xb404 at 002:003: Access denied (insufficient permissions)
could not open USB device 0x1d6b/0x0002 at 002:001: Access denied (insufficient permissions)
could not open USB device 0x03eb/0x843d at 004:002: Access denied (insufficient permissions)
could not open USB device 0x1d6b/0x0001 at 004:001: Access denied (insufficient permissions)
could not open USB device 0x1d6b/0x0002 at 001:001: Access denied (insufficient permissions)
could not open USB device 0x0000/0x3825 at 003:002: Access denied (insufficient permissions)
could not open USB device 0x1d6b/0x0001 at 003:001: Access denied (insufficient permissions)
could not open USB device 0x1d6b/0x0003 at 006:001: Access denied (insufficient permissions)
found USB scanner (vendor=0x05d8, product=0x4002, chip=GT-6801) at libusb:005:002
could not open USB device 0x1d6b/0x0002 at 005:001: Access denied (insufficient permissions)

Your USB scanner was (probably) detected. It may or may not be supported by

SANE. Try scanimage -L and read the backend’s manpage.

Not checking for parallel port scanners.

Most Scanners connected to the parallel port or other proprietary ports

can’t be detected by this program.

You may want to run this program as root to find all devices. Once you

found the scanner devices, be sure to adjust access permissions as

necessary.

matildaw@ASUS-X102BA ~ $ sudo sane-find-scanner

sane-find-scanner will now attempt to detect your scanner. If the

result is different from what you expected, first make sure your

scanner is powered up and properly connected to your computer.

No SCSI scanners found. If you expected something different, make sure that

you have loaded a kernel SCSI driver for your SCSI adapter.

found USB scanner (vendor=0x05d8, product=0x4002, chip=GT-6801) at libusb:005:002

Your USB scanner was (probably) detected. It may or may not be supported by

SANE. Try scanimage -L and read the backend’s manpage.

Not checking for parallel port scanners.

Most Scanners connected to the parallel port or other proprietary ports

can’t be detected by this program.

matildaw@ASUS-X102BA ~ $

Yes that came up in the terminal response to the codes ( that the right word?) that Mark gave me! I’d be very grateful for the file, thank you! Is it easy to install? Weird it worked on the Dell Mint netbook I gave my mate Dave, but doesn’t work on this newer Peppermint Asus netbook! I really need a scanner so it’d be great to get it connected.

Hi Melissa

I’m so sorry I didn’t get back to you, I’ve had so much going on lately
If you still want help getting your scanner working post back and we’ll get cracking

Graeme

No worries Graeme. I know how it is. Was busy myself, then wasn’t feeling so well, so not been on here. I sure do want the help thanks. I’ve a 1938 magazine with fab pictures I want to scan for art projects. Far too precious to cut up! I’ll be around Monday afternoon. Does this mean you will give me commands to put into the terminal?

Ok check you private messages I’ve sent you a link to the firmware file you’ll need to get your scanner working, post back here once you have the file downloaded

Graeme

Have done. Sorry re yesterday, forgot workmen were coming, so didn;t get chance to come on the forum.

Ok Melissa no problem, you only have 7 days from when I uploaded it before the link expires so please try to download is as soon as you can and let me know when it’s done

Graeme

Sorry Graeme,
I meant to download it and forgot as had a lot going on recently ( work men , rain leaking into kitchen etc). If you can kindly send it to me again I promise I’ll do it as soon as possible.

When it’s downloaded what is the next step? Commands in the terminal?

I’m still looking for help getting my scanner working. I’ll keep coming on here to see if anyone replies, many thanks.

Hello Melissa.

The dearth of replies to your posts is mainly due to Mark’s passing away recently - you may not be aware of it.

Scanner problems are outside my limited expertise, so I’m sorry that I can’t help you, but if I find anything on the web I’ll pass it on.

Keith

I’m not sure what Linux flavour you are running, but this link for Mint may well solve you problem - and it has good instructions.
Installing Packard Bell Diamond 1200 Plus Scanner Driver
https://forums.linuxmint.com/viewtopic.php?t=150579

Keith

OMG! I didn’t know Mark had passed away! I’m so sorry to read this. Mark was a top bloke; did so much for the Linux community and development. My condolences to his family and friends.

I have Peppermint 9 Keith- would that be compatible?

Yes: very sad about Mark - he helped me a lot to get to grips with Linux.

Peppermint 9 is nice and is based on Ubuntu, I think, and I am guessing that Mint is very similar. So I would suggest going ahead and trying it as it’s unlikely to do any harm.
But remember that I am no expert!

Let us know how you get on.