Sendmail problems

Lenovo Thinkpad T500 - Ubuntu 16.04

Since my email provider has updated its security arrangements it can’t accept my emails sent from the command line with a sender name that is not my registered username – e.g. an alias. This ought not be a problem as I have set up my /etc/ssmtp/ssmtp.conf file with my registered base address that ought to be used by sendmail:

root=[email protected]

AuthUser=[email protected]

But when I use sendmail, it removes my surname from the “From” address and my mail provider rejects the email as the From name is incorrect:

keith@T500:~/.bin$ sendmail -v [email protected] < mail_message
[<-] 220 mailfront20.runbox ESMTP Exim 4.90_1 Ubuntu Wed, 12 Feb 2020 18:55:02 +0100
[->] EHLO T500
[<-] 250 HELP
[<-] 334 VXNlcm5hbWU6
[->] a2VpdGhfc3RhbW1lcnNAcnVuYm94LmNvbQ==
[<-] 334 UGFzc3dvcmQ6
[<-] 235 Authentication succeeded
[->] MAIL FROM:<[email protected]>
[<-] 250 OK
[->] RCPT TO:<[email protected]>
[<-] 250 Accepted
[->] DATA
[<-] 354 Enter message, ending with “.” on a line by itself
[->] Received: by T500 (sSMTP sendmail emulation); Wed, 12 Feb 2020 17:55:01 +0000
[->] From: “keith” <[email protected]>
[->] Date: Wed, 12 Feb 2020 17:55:01 +0000
[->] Text for message
[->] .
[<-] 550 Invalid From address. Please see
sendmail: 550 Invalid From address. Please see https://help.mailco/identities/

In principle I could add the name “[email protected]” to my account as an alias and that would work, but someone has already claimed that so I can’t use it.
My mail provider has been unable to help me and I would be grateful for advice.