I’m an in-house recruiter for Double Negative Visual Effects, Europe’s largest provider of visual effects for Film.
We work on international renowned projects including The Dark Knight Rises, Inception and Harry Potter to name a few and have won Academy and BAFTA awards. We are looking to expand our Technology department with an excellent Tech Support/Help Desk professional, who has excellent knowledge of Linux systems, to join this successful and dynamic company.
The requirements of this role are to provide a high level front line technical support to the entire company, dealing with a wide variety of support requests each day. Our desktop systems are 80% Linux, 10% Mac, and 10% Windows, so experience supporting a variety of operating systems is essential.
Essential skills:
• Experience of Linux desktop support essential
• Experience of Windows desktop support
• Excellent problem solving and troubleshooting skills – both hardware and software
• Documentation skills – able to write great wiki pages to document common issues and procedures
Desirable skills:
• OS X desktop support
• Prior experience in visual effects or post production
• Knowledge of creative applications such as Maya, Houdini, Nuke
• Scripting (perl, shell, python, etc.)
• Basic HTML authoring skills
Needs to be:
• Smart, driven and adaptable
• Confident in approach to getting things done
• Calm under pressure
• Excited to tackle new and varied challenges
If you only you guys had a position like that, up here in Scotland. Do you have any vacancies in Scotland?
I’ve got experience in post-production, shooting with cameras, encoding/decoding formats, Windows/OS X desktop support and Linux desktop support. I haven’t got experience in scripting or Maya, Nuke or Houdini but always willing to learn.
Unfortunately our offices are in London (or Singapore)! Would you consider relocating to London?
The most important skill is being able to problem-solve and troubleshoot creatively - the Support team faces such a variety of issues each day (we have various 3rd party software packages that the artists use, as well as numerous in-house tools) that being able to think through problems and to have a go at trying to fix them, ruling out all the basics before escalating them… well that’s the kind of attitude we’re after.
Our culture is very informal, no suits in sight, and we have lots of social events like a monthly beer and pizza evening (provided by the company) as well as film screenings, sports teams - oh and we provide free breakfast for everyone too!
So if you know anyone who matches up to this description who would like to work in film, please pass this on.
That sounds like a very interesting job! My two loves, Linux and movies!
Does the experience on Linux have to be official qualifications? I work as a Communication Technician in the Air Force and would love to work with Linux but we only use Windows based systems. Any thing else is done by civilian contractors.
An in-depth knowledge of Linux that has been gained from personal use or outside of a work environment would also be fine - official qualifications aren’t so important as long as you can prove that you have experience trouble-shooting issues, and are confident with the system.
As long as you also have a love for problem-solving then I suggest you apply through our website with your CV and cover letter!
