Asus Zenbook UX301. Peppermint 8. USB connection to HP Photosmart C4280. Cannot print. Message “Device communication error” Can you please help
Osmond
Try deleting the printer in “Printers”.
Then installing hplip-gui
sudo apt-get install hplip-gui
then look for “HPLIP Toolbox” in your menu, and add your printer using that.
Should have said Peppermint 9.
Cannot delete Printer.
In Terminal cannot insert password
Go to
Menu > Settings > Printers
right-click on your printer … select “Delete”
When entering your password into the terminal nothing will be echoed to screen (not even ******), but your password IS going in, so just type your password then hit enter.
Right clicking has no effect. However, HPLIP Status Service–HP Device Manager–Configure–Select printer/FAX queues to Remove offers a Remove button bottom right. Does this remove the printer?
Incidentally my version of HPLIP is 3-17 -10 which is not the latest.
Osmond
In “System Settings/Printers”: if right clicking does not provide a menu (strange), then highlight the printer (left click on it) then click “Printer/Delete”
OR
In HP-Device-Manager; highlight the printer in the left-hand column then click the red button at the top (next to the green button) to remove the printer. Works in version 3.16.3
Printer has been removed and re-installed. Cannot print Test Page.
Are you sure this printer is working, because the HP Photosmart C4280 is supposed to be fully supported by hplip ?
Yes, printer working perfectly using another laptop. On the peppermint one I keep getting "Device communication error (5012)
Have you set it up as a network printer ?
what’s the output from
lsusb
and
hp-check
geoffrey@Robert ~ $ lsusb
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 006: ID 03eb:8a03 Atmel Corp.
Bus 001 Device 005: ID 1bcf:2987 Sunplus Innovation Technology Inc.
Bus 001 Device 004: ID 8087:0a2a Intel Corp.
Bus 001 Device 003: ID 03f0:5c11 Hewlett-Packard PhotoSmart C4200 Printer series
Bus 001 Device 002: ID 046d:c52b Logitech, Inc. Unifying Receiver
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
geoffrey@Robert ~ $ hp-check
Saving output in log file: /home/geoffrey/hp-check.log
HP Linux Imaging and Printing System (ver. 3.17.10)
Dependency/Version Check Utility ver. 15.1
Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more detailsSaving output in log file: /home/geoffrey/hp-check.log
HP Linux Imaging and Printing System (ver. 3.17.10)
Dependency/Version Check Utility ver. 15.1
Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Note: hp-check can be run in three modes:
- Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP
supplied tarball (.tar.gz or .run) to determine if the proper dependencies are
installed to successfully compile HPLIP. - Run-time check mode (-r or --run): Use this mode to determine if a distro supplied
package (.deb, .rpm, etc) or an already built HPLIP supplied tarball has the proper
dependencies installed to successfully run. - Both compile- and run-time check mode (-b or --both) (Default): This mode will
check both of the above cases (both compile- and run-time dependencies).
Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION tatus Types:
OK
MISSING - Missing Dependency or Permission or Plug-in
INCOMPAT - Incompatible dependency-version or Plugin-version
warning: 12-18.04 version is not supported. Using 12-17.04 versions dependencies to verify and install…
| SYSTEM INFO |
|---|
Kernel: 4.15.0-45-generic #48-Ubuntu SMP Tue Jan 29 16:28:13 UTC 2019 GNU/Linux
Host: Robert
Proc: 4.15.0-45-generic #48-Ubuntu SMP Tue Jan 29 16:28:13 UTC 2019 GNU/LinuxHPLIP-Version: HPLIP 3.17.10
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for 12 distro 18.04 version
Current contents of ‘/etc/hp/hplip.conf’ file:
hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.17.10
[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hplip/HP
ppdbase=/usr/share/ppd/hplip
doc=/usr/share/doc/hplip
html=/usr/share/doc/hplip-doc
icon=no
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv
bin=/usr/bin
apparmor=/etc/apparmor.d
Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=yes
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.17.10
restricted-build=no
ui-toolkit=qt5
qt3=no
qt4=no
qt5=yes
Distribution: 12 18.04
Bitness: 64 bit
| HPLIP CONFIGURATION |
|---|
| There’s lots more to come. No mmore space. |
HPLIP-Version: HPLIP 3.17.10
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for 12 distro 18.04 version
Current contents of ‘/etc/hp/hplip.conf’ file:
hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.17.10
[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hplip/HP
ppdbase=/usr/share/ppd/hplip
doc=/usr/share/doc/hplip
html=/usr/share/doc/hplip-doc
icon=no
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv
bin=/usr/bin
apparmor=/etc/apparmor.d
Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=yes
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.17.10
restricted-build=no
ui-toolkit=qt5
qt3=no
qt4=no
qt5=yes
policy-kit=yes
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=no
Current contents of ‘/var/lib/hp/hplip.state’ file:
Plugins are not installed. Could not access file: No such file or directory
Current contents of ‘~/.hplip/hplip.conf’ file:
[commands]
scan = /usr/bin/simple-scan %SANE_URI%
[fax]
email_address =
voice_phone =
[installation]
date_time = 02/20/19 17:00:28
version = 3.17.10
[last_used]
device_uri = “hp:/usb/Photosmart_C4200_series?serial=MY7A1PP24404VP”
printer_name = Photosmart_C4200
working_dir = .
[polling]
device_list =
enable = false
interval = 5
[refresh]
enable = true
rate = 30
type = 1
[settings]
systray_messages = 2
systray_visible = 0
[upgrade]
last_upgraded_time = 1543405144
notify_upgrade = true
pending_upgrade_time = 0
<Required/Optional>
| External Dependencies |
|---|
error: cups CUPS - Common Unix Printing System REQUIRED 1.1 - INCOMPAT ‘CUPS may not be installed or not running’
gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.26 OK -
error: xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 - MISSING ‘xsane needs to be installed’
error: scanimage scanimage - Shell scanning program OPTIONAL 1.0 - MISSING ‘scanimage needs to be installed’
error: dbus DBus - Message bus system REQUIRED - 1.12.2 MISSING ‘DBUS may not be installed or not running’
policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
network network -wget OPTIONAL - 1.19.4 OK -
error: avahi-utils avahi-utils OPTIONAL - - MISSING ‘avahi-utils needs to be installed’
| General Dependencies |
|---|
error: libjpeg libjpeg - JPEG library REQUIRED - - MISSING ‘libjpeg needs to be installed’
error: cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - - MISSING ‘cups-devel needs to be installed’
error: cups-image CUPS image - CUPS image development files REQUIRED - - MISSING ‘cups-image needs to be installed’
libpthread libpthread - POSIX threads library REQUIRED - b’2.27’ OK -
error: libusb libusb - USB library REQUIRED - 1.0 MISSING 'libusb needs to be installed’ED - 1.0 MISSING ‘libusb needs to be installed’
sane SANE - Scanning library REQUIRED - - OK -
error: sane-devel SANE - Scanning library development files REQUIRED - - MISSING ‘sane-devel needs to be installed’
error: libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 - MISSING ‘libnetsnmp-devel needs to be installed’
error: libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.1.0 MISSING ‘libcrypto needs to be installed’
python3X Python 2.2 or greater - Python programming language REQUIRED 2.2 3.6.7 OK -
python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
error: python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 OPTIONAL 4.0 - MISSING ‘python3-pyqt4-dbus needs to be installed’
error: python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 - MISSING ‘python3-pyqt4 needs to be installed’
python3-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.6 OK -
python3-xml Python XML libraries REQUIRED - 2.2.5 OK -
error: python3-devel Python devel - Python development files REQUIRED 2.2 3.6.7 MISSING ‘python3-devel needs to be installed’
python3-pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK -
python3-reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.4.0 OK -
| COMPILEDEP |
|---|
error: libtool libtool - Library building support services REQUIRED - - MISSING ‘libtool needs to be installed’
gcc gcc - GNU Project C and C++ Compiler REQUIRED - 7.3.0 OK -
make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.1 OK -
| Python Extentions |
|---|
cupsext CUPS-Extension UIRED - 3.17.10 OK -
hpmudext IO-Extension REQUIRED - 3.17.10 OK -
| Scan Configuration |
|---|
‘/etc/sane.d/dll.d/hpaio’ not found.
hpaio HPLIP-SANE-Backend REQUIRED - 3.17.10 OK ‘hpaio found in /etc/sane.d/dll.conf’
scanext Scan-SANE-Extension REQUIRED - 3.17.10 OK -
| DISCOVERED SCANNER DEVICES |
|---|
| DISCOVERED USB DEVICES |
|---|
Device URI Model
hp:/usb/Photosmart_C4200_series?se HP Photosmart C4200 series
rial=MY7A1PP24404VP
| INSTALLED CUPS PRINTER QUEUES |
|---|
Photosmart_C4200
Type: Printer
Device URI: hp:/usb/Photosmart_C4200_series?serial=MY7A1PP24404VP
PPD: /etc/cups/ppd/Photosmart_C4200.ppd
warning: Failed to read /etc/cups/ppd/Photosmart_C4200.ppd ppd file
PPD Description:
Printer status: printer Photosmart_C4200 is idle. enabled since Wed 20 Feb 2019 11:07:04 GMT
Communication status: Good
| PERMISSION |
USB Photosmart_C4200 Required - - OK Node:‘/dev/bus/usb/001/003’ Perm:’ root lp rw- rw- rw- rw- r–’
| SUMMARY |
|---|
Missing Required Dependencies
error: ‘libcups2’ package is missing/incompatible
error: ‘libdbus-1-dev’ package is missing/incompatible
error: ‘libjpeg-dev’ package is missing/incompatible
error: ‘libcups2-dev’ package is missing/incompatible
error: ‘cups-bsd’ package is missing/incompatible
error: ‘cups-client’ package is missing/incompatible
error: ‘libcupsimage2-dev’ package is missing/incompatible
error: ‘libusb-1.0.0-dev’ package is missing/incompatible
error: ‘libsane-dev’ package is missing/incompatible
error: ‘libsnmp-dev’ package is missing/incompatible
error: ‘snmp-mibs-downloader’ package is missing/incompatible
error: ‘openssl’ package is missing/incompatible
error: ‘python3-pyqt4’ package is missing/incompatible
error: ‘gtk2-engines-pixbuf’ package is missing/incompatible
error: ‘python3-dev’ package is missing/incompatible
error: ‘libtool’ package is missing/incompatible
error: ‘libtool-bin’ package is missing/incompatible
Missing Optional Dependencies
error: ‘gtk2-engines-pixbuf’ package is missing/incompatible
error: ‘xsane’ package is missing/incompatible
error: ‘sane-utils’ package is missing/incompatible
error: ‘avahi-utils’ package is missing/incompatible
error: ‘python3-dbus.mainloop.qt’ package is missing/incompatible
Total Errors: 16
Total Warnings: 0
Done
I just hope you’ve got it all!
Osmond
Does running
sudo apt-get install --reinstall libcups2 libdbus-1-dev libjpeg-dev libcups2-dev cups-bsd cups-client libcupsimage2-dev libusb-1.0.0-dev libsane-dev libsnmp-dev snmp-mibs-downloader openssl python3-pyqt4 gtk2-engines-pixbuf python3-dev libtool libtool-bin
make any difference ?
Reading package lists… Done
Building dependency tree
Reading state information… Done
Note, selecting ‘libusb-1.0-0-dev’ for regex ‘libusb-1.0.0-dev’
E: Unable to locate package libcups-1-dev
E: Unable to locate package libsmap-dev
E: Unable to locate package snmp-dev
E: Unable to locate package gkt2-engines-pixbuf
Test page started but stopped halfway. After5 mins printed “Confidential” then some information about the printer. Then several minutes later another page “HPLP Printer Test Page” but nothing else. Tried a document. Nothing happened for some time then several sheets covered in black ink. Had to switch off the printer.
geoffrey@Robert ~ $ sudo apt-get install --reinstall libcups2 libcups2 libdus-1-dev libjpeg libcups2-dev cups-bsd cups-client libcupsimage2-dev libusb-1.0.0-dev libsane-dev libsnmp-dev snmp-mibs-downloader opnssl python3-pyqt4 gtk2-engines-pixbuf python3-dev libtool libtool-bin
[sudo] password for geoffrey:
Reading package lists… Done
Building dependency tree
Reading state information… Done
Note, selecting ‘libusb-1.0-0-dev’ for regex ‘libusb-1.0.0-dev’
E: Unable to locate package libdus-1-dev
E: Unable to locate package libjpeg
E: Unable to locate package opnssl
Tried printing Test Page. Got"Confidential" together with Information about the printer. After a minute “HPLIP Printer Test Page” partially printed but printer stopped with on/off light flashing.
I have selected “Peppermint Settings-Hardware-Printer-Server-Connect-Help-Troubleshoot-Choose printer-Print Test Page” which it does. Have also printed a personal file.
Next job is to see whether I can print from internet and e-mail.
Osmond