Slow download

Well the thing I find odd is that even using another wireless adapter, it starts off quick, then progressively slows down.

So I’m wondering if the superhub is just rubbish at handling multiple wireless connections.

I’m wondering if we should try using your old router as the wireless access point, and connecting that to the superhub by an ethernet cable … thereby only giving the superhub a single (non wireless) connection to worry about.

You game for experimenting ?

Are you in a built up area … I mean are there a lot of other overlapping wireless access points all using the same channel ?

What’s the output from:

iwlist scanning
You game for experimenting ?

If you have the time

I might have another option which is a while back I bought a Virgin Wireless modem/router (not a superhub) at a boot sale, I’ve never tried it but it’s there as an option if you want, but I’ll go with whatever you think best, prior to getting the Superhub I was using an old Motorola Surfboard modem + my own wireless router which actually worked fine but I can’t go back to that now because they took away the Surfboard Modem

Are you in a built up area .. I mean are there a lot of other overlapping wireless access points all using the same channel ?

I live in a city but not in a particularly built up area, about 5 or 6 networks show up under “available networks” which are just my immediate neighbours. but I don’t know what channel they’re using

I’m still at work at the moment but I’ll send the output from iwlist when I get home

Many thanks

Graeme

Let’s find out then :wink:

What’s the output from:

sudo iwlist scanning

this may just turn out to be interference from the other networks, or maybe not, but worth a shot as it’s an easy solution if it works and an easy test.

Nearly all ISP’s standard kit comes pre-configured to use channel 6 or 11 … so this can happen.
(personally I always scan the available networks, then pick a channel as far away from what everyone else is using as possible)

If you got loads of networks in your area you could just filter the output:

sudo iwlist scan | grep Channel

Most are either on Channel 7 or 12 in my area.

I’d rather Emegra doesn’t filter the output … I also wanted to see the signal strength of all the overlapping networks and the encryption type.

But DO use “sudo” as suggested by SeZo (and fixed in my command above)

You can surround the output with “spoiler” tags if you like though :slight_smile:

Hi guys sorry I’ve taken so long to respond i’ve been working late and we have our Grand-Daughter so I haven’t had a minute, it’s been a long day and I’m now just chillin with a few beers,so hopefully we’ll get started tomorrow if that’s ok ?

Many thanks

Graeme

Whenever you’re ready :slight_smile:

The output was kinda big so posted to pastebin

3 things spring to mind

a) is there an option in your superhub to switch from “tkip” to “aes” encryption … or even to drop encryption altogether and switch from WPA2 to WEP ? (even just to test)

and

b) there appear to be 2 networks in range … remember when you had the issue changing the routers IP and we had to juggle IP addresses because of hidden networks … I’m wondering if Virgin are doing similar to the BThomehubs, where they actually have 2 (or more) networks, your private one and a public “hotspot” one … is there an option to disable this in the superhub.

the dual networks on BThomehubs made a lot of machines drop connections … now whilst I’m not saying this is the problem here … it’s worth investigating.

c) in some cases the signal strength on the “emegra” network appears to be weaker than the “virginmedia5139198” network … are you miles away from the router (or have thick brick walls in between) ?

What i’m saying is, if you move the PC that gets a good connection to the same palce as the ones that don’t, does it suffer too ?

Beside what Mark pointed out, there seems to be 2 wireless adaptors as well (wlan0 & wlan1). Is that intentional. Have you got 2 adaptors?

Erm … Like I said, 4 things spring to mind :wink:

a) is there an option in your superhub to switch from "tkip" to "aes" encryption .. or even to drop encryption altogether and switch from WPA2 to WEP ? (even just to test)
OK I had a look but I can't find anything relating to tkip or aes encryption, WEP is listed in the security settings but it's greyed out and i cant access it
b) there appear to be 2 networks in range .. remember when you had the issue changing the routers IP and we had to juggle IP addresses because of hidden networks .. I'm wondering if Virgin are doing similar to the BThomehubs, where they actually have 2 (or more) networks, your private one and a public "hotspot" one .. is there an option to disable this in the superhub.

Yes i remenber but you also asked me later on if I had another network adaptor to try.and as it turned out I had a spare USB adaptor which I plugged in which might explain 2 networks

c) in some cases the signal strength on the "emegra" network appears to be weaker than the "virginmedia513 9198" network .. are you miles away from the router (or have thick brick walls in between) ?

The router and NAS are in my attic , however the PC’s are located on the upper level of the house, making them no more than 10 feet from the router as the crow flies

Yes i remenber but you also asked me later on if I had another network adaptor to try.and as it turned out I had a spare USB adaptor which I plugged in which might explain 2 networks

NO … that would explain the 2 wireless adapters (wlan0 and wlan1) butt there are ALSO 2 distinct wireless access points.

I suppose one could be a neighbours … but it’s giving a stronger signal then the “emegra” network, and is called “virginmedia5139198”

Have you still got the old router plugged in somewhere too ?

What’s the name of the access point you’re currently connected to … emegra ?

[EDIT]

Is there a setting to turn off the “guest network” ?

if you go to advanced settings>wireless>wireless and set the wireless mode to 54Mbps … is WEP ungreyed now ?

source:
http://community.virginmedia.com/t5/Up-to-30Mb-Setup-Equipment/wep-and-WPA-TKIP-greyed-out/td-p/1419914

BTW, I’m beginning to think these superhubs suck :o

Hi guys

Sorry I’ve taken a while to get back to you, I’ve been working in the garden all day and I was knackered

anyway back to business

Have you still got the old router plugged in somewhere too ?

no

What's the name of the access point you're currently connected to .. emegra ?

“Network Emegra” (the original SSID for my Superhub was virginmedia 8286556)

Is there a setting to turn off the "guest network" ?

There are 2 guest networks (SSID2 & SSID3) both are disabled

if you go to advanced settings>wireless>wireless and set the wireless mode to 54Mbps .. is WEP ungreyed now ?

WEP becomes available when I switch to 54mbps

I’ve left the wireless mode set to 54mbps is that ok or should I put it back to where it was ?

it’s safe to leave it at 54G if you want … before changing to WEP, has just changing to 54G improved anything ?

I’m still a little baffled by this second “virginmediaXXXXXXX” network … can you turn off your superhub, then post the output from:

sudo iwlist scanning

then you can turn it back on.

I just want to see if that’s a neighbours network … or emanating from your superhub

has just changing to 54G improved anything ?

If anything worse, it’s taking noticeably longer to open webpages, and the Broadband Speedchecked results are Download= 0.313 Upload+2.57

graeme@Linux3 ~ $ sudo iwlist scanning
[sudo] password for graeme: 
wlan0     Scan completed :
          Cell 01 - Address: 02:03:D8:E2:66:3E
                    Channel:11
                    Frequency:2.462 GHz (Channel 11)
                    Quality=26/70  Signal level=-84 dBm  
                    Encryption key:off
                    ESSID:"BTWiFi"
                    Bit Rates:1 Mb/s; 2 Mb/s; 5.5 Mb/s; 11 Mb/s; 6 Mb/s
                              9 Mb/s; 12 Mb/s; 18 Mb/s
                    Bit Rates:24 Mb/s; 36 Mb/s; 48 Mb/s; 54 Mb/s
                    Mode:Master
                    Extra:tsf=0000004167c9b8db
                    Extra: Last beacon: 60ms ago
                    IE: Unknown: 0006425457694669
                    IE: Unknown: 010882848B960C121824
                    IE: Unknown: 03010B
                    IE: Unknown: 2A0100
                    IE: Unknown: 32043048606C
                    IE: Unknown: 2D1AAC011BFFFF000000000000000000000000000000000000000000
                    IE: Unknown: 3D160B001100000000000000000000000000000000000000
                    IE: Unknown: 4A0E14000A002C01C800140005001900
                    IE: Unknown: 7F0101
                    IE: Unknown: DD180050F2020101890003A4000027A4000042435E0062322F00
                    IE: Unknown: DD0900037F01010000FF7F
          Cell 02 - Address: 00:03:D8:E2:66:3E
                    Channel:11
                    Frequency:2.462 GHz (Channel 11)
                    Quality=28/70  Signal level=-82 dBm  
                    Encryption key:on
                    ESSID:"BTHub3-XCCC"
                    Bit Rates:1 Mb/s; 2 Mb/s; 5.5 Mb/s; 11 Mb/s; 6 Mb/s
                              9 Mb/s; 12 Mb/s; 18 Mb/s
                    Bit Rates:24 Mb/s; 36 Mb/s; 48 Mb/s; 54 Mb/s
                    Mode:Master
                    Extra:tsf=0000004167c8e0a0
                    Extra: Last beacon: 64ms ago
                    IE: Unknown: 000B4254487562332D58434343
                    IE: Unknown: 010882848B960C121824
                    IE: Unknown: 03010B
                    IE: Unknown: 2A0100
                    IE: IEEE 802.11i/WPA2 Version 1
                        Group Cipher : TKIP
                        Pairwise Ciphers (2) : CCMP TKIP
                        Authentication Suites (1) : PSK
                    IE: Unknown: 32043048606C
                    IE: Unknown: 2D1AAC011BFFFF000000000000000000000000000000000000000000
                    IE: Unknown: 3D160B001100000000000000000000000000000000000000
                    IE: Unknown: 4A0E14000A002C01C800140005001900
                    IE: Unknown: 7F0101
                    IE: WPA Version 1
                        Group Cipher : TKIP
                        Pairwise Ciphers (2) : CCMP TKIP
                        Authentication Suites (1) : PSK
                    IE: Unknown: DD180050F2020101890003A4000027A4000042435E0062322F00
                    IE: Unknown: DD0900037F01010000FF7F
                    IE: Unknown: DDA70050F204104A000110104400010210570001001041000100103B00010310470010565AA94967C14C0EAA8FF349E6F5931110210002425410230017486F6D652048756220332E30204D756C7469204D6F646510240010425420486F6D652048756220332E3041104200122B3035383732302B4E5133303732353139331054000800060050F204000110110010425420486F6D652048756220332E3041100800020084103C000101
          Cell 03 - Address: 12:03:D8:E2:66:3E
                    Channel:11
                    Frequency:2.462 GHz (Channel 11)
                    Quality=19/70  Signal level=-91 dBm  
                    Encryption key:off
                    ESSID:"BTWiFi-with-FON"
                    Bit Rates:1 Mb/s; 2 Mb/s; 5.5 Mb/s; 11 Mb/s; 6 Mb/s
                              9 Mb/s; 12 Mb/s; 18 Mb/s
                    Bit Rates:24 Mb/s; 36 Mb/s; 48 Mb/s; 54 Mb/s
                    Mode:Master
                    Extra:tsf=0000004167c9c503
                    Extra: Last beacon: 60ms ago
                    IE: Unknown: 000F4254576946692D776974682D464F4E
                    IE: Unknown: 010882848B960C121824
                    IE: Unknown: 03010B
                    IE: Unknown: 2A0100
                    IE: Unknown: 32043048606C
                    IE: Unknown: 2D1AAC011BFFFF000000000000000000000000000000000000000000
                    IE: Unknown: 3D160B001100000000000000000000000000000000000000
                    IE: Unknown: 4A0E14000A002C01C800140005001900
                    IE: Unknown: 7F0101
                    IE: Unknown: DD180050F2020101890003A4000027A4000042435E0062322F00
                    IE: Unknown: DD0900037F01010000FF7F

lo        Interface doesn't support scanning.

eth0      Interface doesn't support scanning.

graeme@Linux3 ~ $ 

This was taken off my PC (Linux3) with the Superhub turned off I assume it wouldn’t make any difference what PC is used,

Well the only thing showing up there is a BThomehub

So I guess that virginmediaxxxxxxx network MUST be a second network on your superhub.

OK … is there a setting in your superhub called something like “modem Mode” ?

The links here may help:
Superhub “Modem Mode” Links

DON’T SELECT IT YET … just see if it’s available.

We can use your old router for ethernet and wireless.
(actually we can probably do this anyway)

You’ll obviously need a spare ethernet cable too … have you got one ?

source:
http://community.virginmedia.com/t5/Wireless-Networking/Is-there-a-quot-How-To-quot-on-using-Superhub-Modem-Only-and/td-p/937685

So I guess that virginmediaxxx xxxx network MUST be a second network on your superhub.

Well if there is i can’t connect to it using either my own network key or the default key I was given from Virgin

OK .. is there a setting in your superhub called something like "modem Mode" ?

Yes it’s there

You'll obviously need a spare ethernet cable too .. have you got one ?

Yes I still have my old router and ethernet cable
it seems from your links that I’m not the only one having problems with the Superhub but it’s a bad business if we have to do this to get a decent internet connection as the only advantage of the Superhub compared to what I had (seperate modem/router) is it takes away an extra power adaptor and ethernet cable, but if nothing else it will be interesting to see if it works.

Just to update last night I changed the wireless mode in the router wireless settings to “Up to 300Mbps (best for wireless performance)” and I ran speedchecks with broadbandspeedchecker.co.uk early this morning and there is a huge speed increase with Linux 2 & 3

Linux2 Download= 6.36mbps previously 0.957mbps
Upload= 2.57mbps previously 2.72

Linux3 Download= 22.21mbps previously 6.75
Upload= 3.02mbps previously 2.90

I couldn’t run the speedtest on Linux4 as it’s now running too slow to even open the page let alone run the test

these figures are much better than I was getting before (although there’s still a vast difference between the two), I’m not 100% sure if the speed increase is due to the changes I made to the wireless mode or because it was early morning I ran the test when there would have been little wireless traffic in my immediate area

wadayathink ?

Many thanks

Graeme

further to the problems with Linux4 we now have a red circle with a white strip in the taskbar, clicking on it shows the following serious error

“E:Encountered a section with no Package: header, E:Problem with MergeList /var/lib/apt/lists/gb.archive.ubuntu.com_ubuntu_dists_raring-updates_main_i18n_Translation-en, E:The package lists or status file could not be parsed or opened.”

I’ve no idea what this means or if i’ts connected with this PC’s network problems but it seems to be disintegrating by the minute

Graeme

Run:

sudo mv -v /var/lib/apt/lists /var/lib/apt/lists-broken

then

sudo mkdir -p /var/lib/apt/lists/partial

then

sudo apt-get update

Any errors ?

if not, has the warning gone in the system tray … if not, try running menu>System Tools>Software Updater and see if it disappears once that’s updated itself.