Tech Support Specialist - Industrial Light & Magic, London

ILM London is recruiting for a Tech Support Specialist to start as soon as possible.

The role would be to provide primary, local support to users within the London studio on all matters involving installation, fault diagnosis and resolution of computer equipment as well as supporting users with queries and technical issues.

The main responsibilities of the position would be:

Install and configure computer hardware operating systems and applications, including VFX software such as Maya, Nuke and Photoshop

Set up new users’ accounts and profiles

Support London based employees through a series of actions, either face to face or over the telephone to help set up systems or resolve issues working on a number of open cases at one time and working through a problem to completion

Monitor and maintain London based computer systems and networks

Troubleshoot system and network problems and diagnose and solve hardware/software faults with Linux, MacOS and Windows

Replace and repair computer equipment, as well as testing and evaluating new technology

Conduct electrical safety checks on computer equipment

In collaboration with the San Francisco based Tech team, support the roll-out of new applications

Rapidly establish good working relationship with customer group and with colleagues in San Francisco

Provide ad-hoc support, including procedural documentation and relevant reports as required

Technical Skills/Experience:
Experience working in a desktop support role in a deadline driven environment within a film/TV production or new media company
Experience of networking hardware and configuration
Experience of Linux/MacOS command-line, scripting and task automation
Excellent understanding of computer hardware and software, e.g. Linux, MacOS, Windows,
Familiarity with blade servers and distributed rendering systems
Familiarity with blade workstations, Teradici portals etc.,
Familiarity with MSOffice, Outlook and web browers
Beneficial to have an understanding of VFX software including, but not limited to Maya, Nuke, Houdini, Photoshop

If you are interested in applying, please send your CV to