Hi Mark,
I have came to the conclusion that the service from VM is less than satisfactory and to that end I am resorting to the basic setup as supplied by Virgin.
This is not a Peppermint problem, I believe it is a supply problem from Virgin, so I am resetting the Virgin MediaSuperhub to the original settings and I will contact Virgin and get this problem sorted. (hopefully).
I now have a TP-LINK 150Mbs Wireless N Nano USB Adapter ( TP-WN725N ) going spare, free to a good home, just pay the postage.
I also have a TP-LINK Router ( TL-WR841N ) also redundant, free to a good home, just pay the postage.
Thanks to all who tried to help but this seems to be a losing battle.
take care
Don W
PS Last night I was using the Linux laptop wirelessly downstairs and the connection dropped. I dashed upstairs and switched on the MS Windows 7 machine and a message came up ‘restricted service’ and the internet went at a crawl ? I have a feeling that VM are at it with their service. I will use the Win 7 machine to contact them as they only deal with windows but the last time I tried them they shifted the settings from channel 11 to channel 6. This was done remotely from India ? Frankly I am completely peed off with VM but the WiFi Superhub came with an 18 month deal and I don’t know if BT are any better ?
rant over
DID the wireless drop or just the internet ?
To me that sounded like a service dropout not a wireless one … even if/when Virgin fix their connection problems you’ll still have the wireless problem so I wouldn’t get rid of the extra kit yet if I were you.
that said, if/when you do decide it’s surplus to requirements (and as I said I don’t think that’s yet), I’lll be happy to take em off your hands for the price of postage 
Hi Mark,
I think it was just the internet as the routers had all their lights flashing away merrily and the little icon on the computer was turning at a snails pace.
Which brings me back to my original problem, the game I was playing stopped and said I had ’ lost connection to the server '. I got the connection back by rebooting. This happened several times before I asked on the forum for help. Since then we have tried various things but there still is this internet connection problem. The lights on the router have always indicated it was working but the computer thought otherwise ?
Could I go back to the original WiFi setup and start again ? ie just using the VM Superhub ? Is it possible the laptop is a bit iffy ?
I would like to start again as there does seem to be a load of hardware on the desk and I like the place tidy
sure you can
but I’d still wait until it happens again, then whilst apparently disconnected see if you’re able to ping your routers IP address.
OK Mark, will do,
I have a copy of the ping etc. in a file that was used the first time this happened.
Hi Mark,
This problem occurred again this afternoon and I put in the ping that was mentioned originally.
This is the result
don@ldwatson ~ $ ping -c 5 192.168.0.1
PING 192.168.0.1 (192.168.0.1) 56(84) bytes of data.
— 192.168.0.1 ping statistics —
5 packets transmitted, 0 received, 100% packet loss, time 3999ms
don@ldwatson ~ $ ping -c 5 google.co.uk
PING google.co.uk (216.58.210.35) 56(84) bytes of data.
64 bytes from lhr14s23-in-f3.1e100.net (216.58.210.35): icmp_seq=1 ttl=55 time=22.1 ms
64 bytes from lhr14s23-in-f3.1e100.net (216.58.210.35): icmp_seq=2 ttl=55 time=23.3 ms
64 bytes from lhr14s23-in-f3.1e100.net (216.58.210.35): icmp_seq=3 ttl=55 time=23.3 ms
64 bytes from lhr14s23-in-f3.1e100.net (216.58.210.35): icmp_seq=4 ttl=55 time=131 ms
64 bytes from lhr14s23-in-f3.1e100.net (216.58.210.35): icmp_seq=5 ttl=55 time=20.5 ms
— google.co.uk ping statistics —
5 packets transmitted, 5 received, 0% packet loss, time 4006ms
rtt min/avg/max/mdev = 20.568/44.100/131.101/43.512 ms
don@ldwatson ~ $
Is this what you were looking for ?
What the hell? That looks like you can’t ping your router, but can ping the outside web! My guess is that router isn’t on that IP address.
Can you post up the result of ifconfig whilst connected?
Hi chemicalfan,
I think I have a problem here.
Does the IP address change when you change the router. I have added the TP-LINK router since the original problem started ?
This is what I get
don@ldwatson ~ $ route -n
Kernel IP routing table
Destination Gateway Genmask Flags Metric Ref Use Iface
0.0.0.0 192.168.1.1 0.0.0.0 UG 0 0 0 wlan0
192.168.1.0 0.0.0.0 255.255.255.0 U 9 0 0 wlan0
don@ldwatson ~ $ ip route show
default via 192.168.1.1 dev wlan0 proto static
192.168.1.0/24 dev wlan0 proto kernel scope link src 192.168.1.103 metric 9
don@ldwatson ~ $
Yeah your router is now at 192.168.1.1
so
ping -c 5 192.168.1.1
and
ping -c 5 google.co.uk
but there’s no point in doing this whilst the web is working.
You need to wait until it doesn’t work, then run these 2 pings and copy their output to a text file … then (and only then) do whatever you need to do to reconnect, and post the output from the text file.
OK Mark,
Will do that next time
Hi Mark,
I thought I should say that I was upstairs using the Win 7 computer connected with an Ethernet cable to the router when the error message came up that I had lost the server connection ?
I then dashed downstairs and pinged the commands on the Peppermint 6 machine which gave the results I posted.
Does this help ?
Well Peppermint was able to ping google.com so there was definitely an internet connection by the time you got downstairs
we NEED to work out if it’s the router dropping the internet connection, or wireless dropping out.
Hi Mark,
It happened again and I pinged as suggested
don@ldwatson ~ $ ping -c 5 192.168.1.1
connect: Network is unreachable
don@ldwatson ~ $ ping -c 5 google.co.uk
ping: unknown host google.co.uk
don@ldwatson ~ $
Is this any help ?
was the networkmanager icon by the clock spinning ?
and what’s the output from:
ping -c 5 192.168.1.1
now that it’s working ?
Mark,
The icon changed to the ‘broken cable’ icon which caught my attention. That’s when I knew something had happened.
I pinged as suggested and came upstairs and connected the cable to logon here and show you the result.
I am still using the Ethernet cable at the moment.
don@ldwatson ~ $ ping -c 5 192.168.1.1
PING 192.168.1.1 (192.168.1.1) 56(84) bytes of data.
64 bytes from 192.168.1.1: icmp_seq=1 ttl=64 time=0.332 ms
64 bytes from 192.168.1.1: icmp_seq=2 ttl=64 time=0.262 ms
64 bytes from 192.168.1.1: icmp_seq=3 ttl=64 time=0.352 ms
64 bytes from 192.168.1.1: icmp_seq=4 ttl=64 time=0.302 ms
64 bytes from 192.168.1.1: icmp_seq=5 ttl=64 time=0.326 ms
— 192.168.1.1 ping statistics —
5 packets transmitted, 5 received, 0% packet loss, time 3999ms
rtt min/avg/max/mdev = 0.262/0.314/0.352/0.038 ms
don@ldwatson ~ $
Is this ok ?
Hi Mark,
I went downstairs and started the computer again and was about to look on E-Bay when the little broken connection came up again I pinged and got this.
don@ldwatson ~ $ ping -c 5 192.168.1.1
connect: Network is unreachable
don@ldwatson ~ $ ping -c 5 google.co.uk
ping: unknown host google.co.uk
don@ldwatson ~ $
Its working now as I am back upstairs and using a cable.
OK I’m getting confused here, are you saying it now drops the connection even over a cabled connection (on Windows) ?
Yes Mark,
That is what happened.
I was using the Pep 6 computer downstairs, rendering a video (it takes a while), and I went upstairs to to the Win 7 machine that is connected via ethernet cable to the router. I was using Google Street View to search an address in Edinburgh when the warning appeared that I had lost connection to the server. That’s when I went downstairs and pinged the 2 commands that I posted earlier.
OK looks like the router is dropping all LAN connections simultaniously, but just to be sure we need it to fail whilst both PC’s switched on and connected (so you’re not initiating a new connection by starting a PC that was off at the time).
Next time it happens (and the above conditions are met), on the Windows machine open a terminal (cmd) and run:
ping -n 5 192.168.1.1
and
ping -n 5 google.com
and on the Linux box run:
ping -c 5 192.168.1.1
and
ping -c 5 google.com
if you get no ping returns from any of those it would suggest the router is dropping the LAN … possibly because of DHCP, so maybe we need to try giving everything static IP’s
did that make sense to you, or do you need anything clarifying ?