HP 5520 Printer/Copier/Scanner

At last got round to replacing my old Lexmark X3480 Printer, having read the advice on here about HP decided to go for the 5520, I am delighted to say that this printer works straight out of the box, it is now my network wifi Printer and is happily servicing my home made desktop running 12.10, my laptop with Windows XP and both my wife and my own iPad 2.
I am really pleased with this, thought it might be worth mentioning.
Degsy

It’s certainly worth mentioning, and will no doubt help others make an informed choice … thanks for the info :slight_smile:

I purchased an HP 5520 (US version) as well. Running PCLinuxOS with CUPS. Printer is working well, but I am unable to scan from the scanner to a file in Linux. Windows7 driver is working. Suggestions happily considered.
Alan

How is the printer/scanner attached USB/WiFi ?

If you open a terminal, what’s the output from these 4 commands:

scanimage -L
sudo scanimage -L
sane-find-scanner
sudo sane-find-scanner

Have you installed hplip-gui ?

Which version of hplip do you have installed ?

Which application are you attempting to scan from ?

I am using Ubuntu 12.04 with HP Photosmart 5520, no problem printing but can’t get the scanner to work. It works fine with Windows XP but some advice to get it going with 12.04 would be appreciated.
Many thanks in anticipation of you help,

Degsy

Can you post the output from the 4 commands listed above.

Thanks for your response Mark, will get the output as soon as I can, not at my Ubuntu Machine at the moment, however, one quick question, the 5520 is currently wireless connected will it need to be connected with a USB cable to set it up with my Ubuntu computer?

As requested:
derek@derek-System-Product-Name:~$ scanimage -L

No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate). Please read the documentation
which came with this software (README, FAQ, manpages).
derek@derek-System-Product-Name:~$ sudo scanimage -L
[sudo] password for derek:

No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate). Please read the documentation
which came with this software (README, FAQ, manpages).
derek@derek-System-Product-Name:~$ sane-find-scanner

sane-find-scanner will now attempt to detect your scanner. If the

result is different from what you expected, first make sure your

scanner is powered up and properly connected to your computer.

No SCSI scanners found. If you expected something different, make sure that

you have loaded a kernel SCSI driver for your SCSI adapter.

found USB scanner (vendor=0x148f, product=0x2070) at libusb:001:002

Your USB scanner was (probably) detected. It may or may not be supported by

SANE. Try scanimage -L and read the backend’s manpage.

Not checking for parallel port scanners.

Most Scanners connected to the parallel port or other proprietary ports

can’t be detected by this program.

You may want to run this program as root to find all devices. Once you

found the scanner devices, be sure to adjust access permissions as

necessary.

derek@derek-System-Product-Name:~$ sudo sane-find-scanner

sane-find-scanner will now attempt to detect your scanner. If the

result is different from what you expected, first make sure your

scanner is powered up and properly connected to your computer.

No SCSI scanners found. If you expected something different, make sure that

you have loaded a kernel SCSI driver for your SCSI adapter.

found USB scanner (vendor=0x148f [Ralink], product=0x2070 [802.11 g WLAN]) at libusb:001:002

Your USB scanner was (probably) detected. It may or may not be supported by

SANE. Try scanimage -L and read the backend’s manpage.

Not checking for parallel port scanners.

Most Scanners connected to the parallel port or other proprietary ports

can’t be detected by this program.

derek@derek-System-Product-Name:~$

Can you post the output from:

dpkg -l | grep hplip

Hi Mark,
derek@derek-System-Product-Name:~$ dpkg -l | grep hplip
ii hplip 3.12.2-1ubuntu3.3 HP Linux Printing and Imaging System (HPLIP)
ii hplip-cups 3.12.2-1ubuntu3.3 transitional dummy package for hpcups printer driver
ii hplip-data 3.12.2-1ubuntu3.3 HP Linux Printing and Imaging - data files
ii hplip-doc 3.12.2-1ubuntu3.3 HP Linux Printing and Imaging - documentation
ii hplip-gui 3.12.2-1ubuntu3.3 HP Linux Printing and Imaging - GUI utilities (Qt-based)
derek@derek-System-Product-Name:~$

Photosmart 5520 printer is supported in HPLIP-3.12.6 onwards, where you have the older HPLIP-3.12.2

Install latest HPLIP-3.13.11 from http://hplipopensource.com/hplip-web/install/install/index.html.

  1. Remove the old printer … run:
system-config-printer

right-click on the printer and select “Delete”

  1. Create a temporary installation directory:
mkdir ~/hplip-temp
  1. Change directory to it:
cd ~/hplip-temp
  1. Download the installer:
wget http://prdownloads.sourceforge.net/hplip/hplip-3.13.11.run
  1. Run the installer:
sh hplip-3.13.11.run
  1. Setup the printer:
hp-setup

Thanks Mark, done all that and though the computer now shows the printer on the desktop (at the top next to the email icon) if I try to scan a doc to computer it says there is “no computer found” on the printer control panel

Degsy

OK, first of all … Can you still print ?

Secondly, how are you trying to scan the document ? … through the hplip GUI, or through the Simple Scan application, or through Xsane, or simply by pressing a button on the scanner ?

OK, no I can no longer print from the Ubuntu computer. Secondly was trying to scan from the Printer Control Panel, wouldn’t know how to use the other methods you mentioned at this stage. The HP Device Manager gives the information as follows:
HPLIP Device Status: Device Communication error.
Hope this is helpful.

Thanks,
Degsy.

i take it you COULD print to it for a while after installing the latest hplip version ?

No, never printed after the new hplip installed.

are you able to open the hplip GUI from the icon at the top ?

is it still a wireless connections ?

If I click on the HP Icon it shows a red cross against the Photosmart 5520 and says Device Communication Error.
Yes it is wireless.
No problem printing from iPad or from Laptop running Peppermint 4 (cant scan from this, but that is another problem for another time) no problem Printing or scanning from Laptop running XP

Degsy

Hi Mark,
Just run the following in terminal
derek@derek-System-Product-Name:~$ dpkg -l | grep hplip
rc hplip 3.12.2-1ubuntu3.3 HP Linux Printing and Imaging System (HPLIP)
ii hplip-doc 3.12.2-1ubuntu3.3 HP Linux Printing and Imaging - documentation
rc hplip-gui 3.12.2-1ubuntu3.3 HP Linux Printing and Imaging - GUI utilities (Qt-based)
derek@derek-System-Product-Name:~$

This suggests that the latest version has not been installed doesn’t it?
Any thoughts?
Degsy

This suggests that the latest version has not been installed doesn't it?

In a word … nope … it doesn’t mean that :wink:

Running:

hp-check

should tell you which version you’re running though (at the top of the long output)


OK, run:

system-config-printer

and delete the HP printer if there is one.

Close the “Printers” dialog box.

Now see here:
http://hplipopensource.com/hplip-web/install/install/index.html
Ignore all the command line pics … start from the section “Using ‘hp-setup’ to configure your printer

run:

hp-setup

in the first pic select “Network/Ethernet/Wireless network” … and click “Next”

Are there any printers discovered ? … if so, select it and click “Next”

Give it a name such as “HP-5520” … hopefully it will have automagically selected the driver (PPD) … click “Add Printer”

run:

system-config-printer

again … hopefully the new printer is listed there … right click it and select “Properties” … then click the “Print Test Page” button.